My ID Profiles will NOT work

susieMember

None of my ID profiles can be edited and saved or 'saved as' (the current ones have errors.

None of my newly created ID profiles can be saved. They disappear. I can't list new categories.

I have had excellent customer service of recent as it has been escalated to Technical Support (a few days ago after I had this issue just before they developed problems). Nobody could understand my problem since nobody else had it or never reported it.

I am told this has not been reported with anyone else so it's apparently my sole problem. If it is a sole problem this is probably why it is no longer being addressed.

I am closing in on 1,000 active listings with quite a few thousand yet to list. I am cutting and pasting old profiles to create new ones. AARGH. Slow and tedious and boring.

Am I truly the only one?

I must be cursed. Even ChannelAdvisor area rep refuses to return my calls (in case I have to reluctantly move elsewhere).

Along with my ex-husband nothing good lasts.

Susie

2/26/0911:00 AM

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Original Post

Replies sorted oldest to newest

susieMember

I am going to start to YELL if this isn't taken care of right away.

I still cannot edit or save ID Profiles.

Susie

2/27/0910:40 AM

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dannoMember

Hi

Which browser and operating system are you running?

What types of errors do your current Item Details profiles have?

I'm assuming you are able to use the Item Action selection on a saved Item Details profile and get to the editing page for the profile. Is the failure in using the Save or Save As button? Normally, it should switch to the main Profiles page with a Green Confirmation banner at that point. Are you seeing that or something else (and what)?

Danno

2/27/0911:30 AM

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ashleycatMember

My Profiles have been in place for a LONG time but now the Return policy Profile that I have in place will not load so I think that whatever is afftecting Susie is driving me crazy too.

It has been working for almost a year so it is nothing that I have done.

Just wanted to let you know that you are not alone in this.

2/27/099:00 PM

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ashleyMember

I am having the same problem. My return policy is being removed from every listing and it won't load either.

2/28/099:20 AM

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susieMember

It turns out that the ID Profile if set to FIXED or Buy It Now will not edit or save unless there is a value in the Price. I can't have a Fixed Profile without a value on a Profile. I must have at least a "1" entered in the Profile. "0.00" will not work and created an error that a valid value is missing or something like that. Tech Support caught this yesterday.

I don't know how this will affect the Checkout Profile relative Return Policy but then I couldn't solve my own error.

Susie

2/28/0910:53 AM

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ashleycatMember

Mine is happening to Auctions too.

2/28/092:27 PM

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