I launched new listings to ebay tonight and none of the gallery images are showing up.
Any idea why? VERY frustrated
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Hi Sunnycrick,
I'm sorry to hear of your frustration. I just reviewed the search results page for your listings on the eBay website and confirmed that Gallery images are not showing for all of your items, so it appears that you have since repaired the Gallery images of your listings that exhibited this problem.
However, upon reviewing your Image Management page, I noticed that several of your images reflect that they are only 32 x 32px in size, which indicates that the full size versions of the images that we send to eBay as Gallery Images failed to be created properly during the upload process.
Assuming you repaired the Gallery images by re-uploading them through the eBay Revise your Item form, you will likely need to take an additional step to repair the copy of each image that is displayed on the supersized image pages for your listings as well.
If you find that your images are indeed not showing up on the supersized image page for the items you have revised, you should be able to repaid that remaining aspect of the listings by revising each one via the following process:
1) Locate your listing in your Saved Listings folder, make any necessary changes (remove corrupt image and upload a new copy), and save.
2) Click the "<HTML> icon to the right of the item on your "Saved Listings" page
3) Select All and copy the HTML n the popup window.
4) Locate the item on eBay and click the "Revise Item" button.
5) Scroll down to the "Description" section and then click the "HTML" tab above the description editor.
6) Delete the existing description HTML, paste the copied HTML in its place, and save your changes.
Our technical team has been looking into how we may be able to prevent this from occurring, but I am not sure when we may be able to find a solution at this time. Based on the intermittent nature of this issue, I believe you will most likely be able to upload these images successfully if you try uploading them using the Auctiva Uploader once more though.
I hope this helps. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option.
-Mike
I'm sorry to hear of your frustration. I just reviewed the search results page for your listings on the eBay website and confirmed that Gallery images are not showing for all of your items, so it appears that you have since repaired the Gallery images of your listings that exhibited this problem.
However, upon reviewing your Image Management page, I noticed that several of your images reflect that they are only 32 x 32px in size, which indicates that the full size versions of the images that we send to eBay as Gallery Images failed to be created properly during the upload process.
Assuming you repaired the Gallery images by re-uploading them through the eBay Revise your Item form, you will likely need to take an additional step to repair the copy of each image that is displayed on the supersized image pages for your listings as well.
If you find that your images are indeed not showing up on the supersized image page for the items you have revised, you should be able to repaid that remaining aspect of the listings by revising each one via the following process:
1) Locate your listing in your Saved Listings folder, make any necessary changes (remove corrupt image and upload a new copy), and save.
2) Click the "<HTML> icon to the right of the item on your "Saved Listings" page
3) Select All and copy the HTML n the popup window.
4) Locate the item on eBay and click the "Revise Item" button.
5) Scroll down to the "Description" section and then click the "HTML" tab above the description editor.
6) Delete the existing description HTML, paste the copied HTML in its place, and save your changes.
Our technical team has been looking into how we may be able to prevent this from occurring, but I am not sure when we may be able to find a solution at this time. Based on the intermittent nature of this issue, I believe you will most likely be able to upload these images successfully if you try uploading them using the Auctiva Uploader once more though.
I hope this helps. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option.
-Mike
Thanks for responding.
I am still having the same issues with the ebay gallery picture when my listings launch.
All pictures are taken with the same camera with the same settings. About 50% are listing properly and the other 50% are corrupt and no gallery image is loading.
This has become very time consuming and I really need to figure out how to resolve problem.
Thanks for any help you can offer.
I am still having the same issues with the ebay gallery picture when my listings launch.
All pictures are taken with the same camera with the same settings. About 50% are listing properly and the other 50% are corrupt and no gallery image is loading.
This has become very time consuming and I really need to figure out how to resolve problem.
Thanks for any help you can offer.
Hi Sunnycrick,
I'm sorry to hear about your continued difficulties. We are currently looking into the possibility of updating (replacing) the current Auctiva Uploader on our site such that this will no longer have the potential to occur, but I am still uncertain when we may be able to do that or get another potential solution for this issue in place at this time.
We have found that this is more likely to occur when uploading larger image files so, given that you are encountering this behavior so frequently, it seems likely that your images are larger than they need to be and that you may have better luck uploading if you take smaller images.
I am admittedly unfamiliar with your current camera settings but that is the only thing that comes to mind which may help. You should be able to find a setting called “image size” or something similar on your camera which you can reduce to make your camera produce smaller images.
-Mike
I'm sorry to hear about your continued difficulties. We are currently looking into the possibility of updating (replacing) the current Auctiva Uploader on our site such that this will no longer have the potential to occur, but I am still uncertain when we may be able to do that or get another potential solution for this issue in place at this time.
We have found that this is more likely to occur when uploading larger image files so, given that you are encountering this behavior so frequently, it seems likely that your images are larger than they need to be and that you may have better luck uploading if you take smaller images.
I am admittedly unfamiliar with your current camera settings but that is the only thing that comes to mind which may help. You should be able to find a setting called “image size” or something similar on your camera which you can reduce to make your camera produce smaller images.
-Mike
NONE of the gallery photos show for ANY of my new listings I listed tonight. If you go to my ebay storefront, you'll see a whole row of gray boxes for all my 'newly listed' items. This is not good, Auctiva. Mike, I think you need to take a closer look at this. Seriously. Many of mine haven't shown up for an hour now. 
I just fixed my gallery images, one by one, manually in eBay. It "only" took another half hour of my precious time but they're showing now. I can tell that this problem is on Auctiva's end.
Hi womandi,
It is unfortunate that you have experienced issues with your Gallery images as well but, based on what you have described, I cannot be certain whether this was a result of an issue that occurred when you uploaded these images into Auctiva (as reported by Sunnycrick) or an issue on the eBay side of things which caused the generation of your Gallery images to fail or be delayed.
For example, if you had encountered the same issue as the initial poster, you would not be able to see the images in question in the Header area (just to the left of the price) or the supersized image page for each listing either.
We only submit each Gallery image you have selected to eBay once for display in both the Header and Gallery areas so, if you were able to see these images in the Header area within your listings but not the Gallery, I believe the issue must have lied on eBay's side of things.
If you continue to encounter difficulties of this nature, please contact our Customer Support team directly from under the “Help” tab within your account and we will be happy to take a closer look at some specific listings for which you noticed this behavior.
-Mike
It is unfortunate that you have experienced issues with your Gallery images as well but, based on what you have described, I cannot be certain whether this was a result of an issue that occurred when you uploaded these images into Auctiva (as reported by Sunnycrick) or an issue on the eBay side of things which caused the generation of your Gallery images to fail or be delayed.
For example, if you had encountered the same issue as the initial poster, you would not be able to see the images in question in the Header area (just to the left of the price) or the supersized image page for each listing either.
We only submit each Gallery image you have selected to eBay once for display in both the Header and Gallery areas so, if you were able to see these images in the Header area within your listings but not the Gallery, I believe the issue must have lied on eBay's side of things.
If you continue to encounter difficulties of this nature, please contact our Customer Support team directly from under the “Help” tab within your account and we will be happy to take a closer look at some specific listings for which you noticed this behavior.
-Mike