Photo not available in my store window please help

Same problem here. seems only two pictures are showing that were already in auctions when i joined and the auctiva site downloaded my existing auctions. all of the newest auctions that i created with auctiva arent showing.

Not only am I seeing the 'no pictures' problem, but I am also getting an error message when trying to list items.

quote:

Originally posted by Sell4UOnlineCom:
Same problem here. seems only two pictures are showing that were already in auctions when i joined and the auctiva site downloaded my existing auctions. all of the newest auctions that i created with auctiva arent showing.

Tried moving all my auctions and photos to the imported folder, still no luck. any ideas on why the photos arent showing?

Same problem here - started earlier today with several new action pics "waiting to load" but never did - Now none of my pics are showing up in the store window.

I've had the same problem as you describe for several days--my Auctiva store shows the pictures as "waiting to load," but they never load.

It would behoove a/the system administrator to comment on this situation--is it a system problem or do each of us experiencing it have to file a service request?

Needless to say, I'd appreciate anyone's advice. Thanks in advance!

I am having the same problem as the rest on this thread. The only images that load on my store window are from auctions that existed in eBay before I joined. All of these pictures display fine in their respective auctions. The only difference is that the ones that don't show up are hosted at Auctiva. Even those pictures often go to "No picture available" after they rotate around.

I have gone into my auctions that haven't had bids yet and edited out the store window code to stop it from displaying. The store window is a powerful feature, but when it's not working it is a powerful negative to my auctions.

This is getting rediculous Ive gotten 2 emails saying they were gonna have the problem fixed shortlty and its been days with still nothing! I guess you get what you pay for! I sure hope there not counting on getting more business by word of mouth.

Right now none of my Auctiva eBay listing images are showing up on eBay--not just those for my Auctiva store. This is a bad situation getting worse, for which I expect accountability from Auctiva but none has been forthcoming. (As for their services being free, it's true that I won't receive a bill. However, Auctiva garners a lot of FREE advertising on eBay from the users who don't receive a bill. Really, the tradeoff is equitable. And having "paid" for quality service by providing Auctiva with advertising opportunities, we are certainly justified to expect quality service. Right now we aren't getting it. We're being used a guineas.)

Not any help here since I am still in the same boat with everyone else. I did put in an official help!

Here's the reply I received to my support request:

Hello,

The developers are in the process of releasing a software update to the site. They will have it up on the site as soon as possible. Your images should be available at that time. We are grateful for your patience.

Auctiva Support

As I've mentioned before, the users are being used to debug the site. It would have been nice to know that upfront.

Just checked. Looks like Auctiva has fixed the problems. My Showcase is working fine, loading quickly, displaying all of the images. I'm pleased! Thanks! Now back to listing more items.

Same here - All pics are showing - Showcase working fine too.

Experiencing pictures still loading since the past week, here's the link to one of my auctions:

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=5413...TRK%3AMESE%3AIT&rd=1

Can someone tell me what the problem is?

Thanks!