I just sent mine over too.
This is what mine looked like:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\rfornuff>tracert s3-external-1.amazonaws.com
Tracing route to s3-external-1.amazonaws.com [72.21.203.135]
over a maximum of 30 hops:
1 2 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 16 ms 17 ms 18 ms dstswr1-vlan4.rh.bbylny.cv.net [167.206.33.193]
4 * * * Request timed out.
5 13 ms 11 ms 9 ms 11.255.253.6
6 9 ms 12 ms 10 ms 451be0f2.cst.lightpath.net [65.19.106.242]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\rfornuff>tracert s3-external-1.amazonaws.com
Tracing route to s3-external-1.amazonaws.com [72.21.203.135]
over a maximum of 30 hops:
1 2 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 16 ms 17 ms 18 ms dstswr1-vlan4.rh.bbylny.cv.net [167.206.33.193]
4 * * * Request timed out.
5 13 ms 11 ms 9 ms 11.255.253.6
6 9 ms 12 ms 10 ms 451be0f2.cst.lightpath.net [65.19.106.242]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13
Thanks, SundayBestKids. I forwarded your trace route over to our IT team as well.
Hi Community,
Based on the trace routes we have received, we have been able to identify that the issue is with whatever the lightpath.net hop is connecting to. We are providing this information to Amazon S3 so they can take the issue up with Cablevision to work toward getting this issue resolved. I'll keep you all posted as I learn more.
-Mike
Based on the trace routes we have received, we have been able to identify that the issue is with whatever the lightpath.net hop is connecting to. We are providing this information to Amazon S3 so they can take the issue up with Cablevision to work toward getting this issue resolved. I'll keep you all posted as I learn more.
-Mike
Thank you for helping Mike. 
Hi Community,
I just spoke to our IT team regarding this matter and, while we have passed the information we have found to Amazon S3, in order to have the best chance at seeing this issue get resolved as quickly as possible, we also recommend contacting Cablevision again and sending them trace routes like the ones I have requested in this forum.
However, some of you may just get in touch with tier one tech support people that don't know how to read a trace route or just don't know what to do, and are just deciding to deny the problem as a result. However, this is something they'll need to look into further to find a resolution and we encourage you to press them to escalate the issue.
I will post further updates on this situation to this thread as I learn more. If anyone gets some feedback from Cable Vision, I'm sure those monitoring this thread would be interested to know what they have to say.
-Mike
I just spoke to our IT team regarding this matter and, while we have passed the information we have found to Amazon S3, in order to have the best chance at seeing this issue get resolved as quickly as possible, we also recommend contacting Cablevision again and sending them trace routes like the ones I have requested in this forum.
However, some of you may just get in touch with tier one tech support people that don't know how to read a trace route or just don't know what to do, and are just deciding to deny the problem as a result. However, this is something they'll need to look into further to find a resolution and we encourage you to press them to escalate the issue.
I will post further updates on this situation to this thread as I learn more. If anyone gets some feedback from Cable Vision, I'm sure those monitoring this thread would be interested to know what they have to say.
-Mike
mike,
here is my info. my problem is that my 2 friends had the same problem this morning. now i can see their images but can not see mine. they are woodmerecamera and brooklyncamera, i am medfinds
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\JOSH>tracert s3-external-1.amazonaws.com
Tracing route to s3-external-1.amazonaws.com [72.21.207.113]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 6 ms 7 ms 10.240.162.45
3 10 ms 8 ms 10 ms 167.206.32.65
4 * * * Request timed out.
5 13 ms 10 ms 9 ms 11.255.253.2
6 12 ms 10 ms 8 ms 451be0f2.cst.lightpath.net [65.19.106.242]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
here is my info. my problem is that my 2 friends had the same problem this morning. now i can see their images but can not see mine. they are woodmerecamera and brooklyncamera, i am medfinds
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\JOSH>tracert s3-external-1.amazonaws.com
Tracing route to s3-external-1.amazonaws.com [72.21.207.113]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 6 ms 7 ms 10.240.162.45
3 10 ms 8 ms 10 ms 167.206.32.65
4 * * * Request timed out.
5 13 ms 10 ms 9 ms 11.255.253.2
6 12 ms 10 ms 8 ms 451be0f2.cst.lightpath.net [65.19.106.242]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
this not to good right before they are asking us to PAY for their service. my friend in Utah can see my images. that is good. I wanted to do listings but can not without being able to see my images
quote:Originally posted by medfinds:
mike,
here is my info. my problem is that my 2 friends had the same problem this morning. now i can see their images but can not see mine. they are woodmerecamera and brooklyncamera, i am medfinds
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\JOSH>tracert s3-external-1.amazonaws.com
Tracing route to s3-external-1.amazonaws.com [72.21.207.113]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 6 ms 7 ms 10.240.162.45
3 10 ms 8 ms 10 ms 167.206.32.65
4 * * * Request timed out.
5 13 ms 10 ms 9 ms 11.255.253.2
6 12 ms 10 ms 8 ms 451be0f2.cst.lightpath.net [65.19.106.242]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
NY 11753 Cablevision/Optimum Online. No pictures on the Auctiva site at all can be seen by me.
I can see all my pictures on ebay including auctions that just listed so why is this a cablevision/Optimum Online problem. It seems it is something on Auctiva's end since all the pictures are missing there!
I can see all my pictures on ebay including auctions that just listed so why is this a cablevision/Optimum Online problem. It seems it is something on Auctiva's end since all the pictures are missing there!
I can't see mine either on the auctiva site. It's because everyone who is having this problem is on the East Coast and has cablevision/optimum.
Hi Community,
Thanks again for all the feedback. To those of you who just posted trace routes, I recommend contacting your ISP and providing them with that information because this is an issue that they will need to look into. We are also curious what the result will be if the users affected by this try to ping tracert s3-external-1.amazonaws.com.
If you get a chance, can you please give this a shot and paste the results into a reply to this thread? This process is similar to the process of creating a trace route and can be done as follows:
1) Select "Run" from the Windows "Start" menu.
2) Enter "cmd" in the ensuing field and click "OK".
3) Then, in the black DOS window, type ping s3-external-1.amazonaws.com and press the "Enter" key.
You can copy the information in the black DOS window by right clicking within the window, selecting "Select All", and then holding CTRL and pressing C to copy the selected information. You can then paste it into a reply to this thread by holding CTRL and pressing V or by selecting "Paste" from the "Edit" menu in your browser.
Thanks in advance to anyone who can provide this information!
-Mike
Thanks again for all the feedback. To those of you who just posted trace routes, I recommend contacting your ISP and providing them with that information because this is an issue that they will need to look into. We are also curious what the result will be if the users affected by this try to ping tracert s3-external-1.amazonaws.com.
If you get a chance, can you please give this a shot and paste the results into a reply to this thread? This process is similar to the process of creating a trace route and can be done as follows:
1) Select "Run" from the Windows "Start" menu.
2) Enter "cmd" in the ensuing field and click "OK".
3) Then, in the black DOS window, type ping s3-external-1.amazonaws.com and press the "Enter" key.
You can copy the information in the black DOS window by right clicking within the window, selecting "Select All", and then holding CTRL and pressing C to copy the selected information. You can then paste it into a reply to this thread by holding CTRL and pressing V or by selecting "Paste" from the "Edit" menu in your browser.
Thanks in advance to anyone who can provide this information!
-Mike
I am on a MAC.Do you have instructions for me to send a trace route? Also, wanted to mention that I can view all thumbnail pics in my ebay store but when I click on the listings, the pictures do not show up at all.
I am in Brooklyn 11238; I agree that an operator from cablevision won't be able to assist. I will certainly call to report but I am losing money by the minute. what is going to happen? I can't just "wait" for this to be fixed. How is auctiva going to accomodate for this situation? I have never had this problem before. I have called ebay and they have assured me it is not a problem on their end. SOMEONE NEEDS TO OWN UP TO THIS AND FIX IT PLEASE!!!!!
Hi Glitz,
Sure, here they are:
1) Go to Applications -> Utilities -> Network Utility
2) Click the “Trace Route” tab
3) Enter external-1.amazonaws.com and click “Trace”
-Mike
Sure, here they are:
1) Go to Applications -> Utilities -> Network Utility
2) Click the “Trace Route” tab
3) Enter external-1.amazonaws.com and click “Trace”
-Mike
the same is happening to me. i am on long island cablevisiion as well. even when i sign into auctiva it does not hold my password like it used to... all my images on ebay don't show because i cut and paste from auctiva right into my auctions. only the gallery picture works... any idea or help. Auctiva has no phone number and no messages up as to this problem either.
My trace route response
Also on LI optimum online.
Stuart
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Stuart>tracert s3-external-1.amazonaws.com
Tracing route to s3-external-1.amazonaws.com [72.21.203.135]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 7 ms 7 ms 6 ms dstswr2-vlan2.rh.stjmny.cv.net [167.206.39.162]
4 * * * Request timed out.
5 9 ms 9 ms 9 ms 11.255.253.6
6 10 ms 9 ms 9 ms 451be0f2.cst.lightpath.net [65.19.106.242]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Stuart>
Also on LI optimum online.
Stuart
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Stuart>tracert s3-external-1.amazonaws.com
Tracing route to s3-external-1.amazonaws.com [72.21.203.135]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 7 ms 7 ms 6 ms dstswr2-vlan2.rh.stjmny.cv.net [167.206.39.162]
4 * * * Request timed out.
5 9 ms 9 ms 9 ms 11.255.253.6
6 10 ms 9 ms 9 ms 451be0f2.cst.lightpath.net [65.19.106.242]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Stuart>
Here's mine:
Traceroute has started ...
traceroute to s3-external-1.amazonaws.com (72.21.207.243), 64 hops max, 40 byte packets
1 10.0.1.1 (10.0.1.1) 1.474 ms 1.108 ms 1.057 ms
2 10.240.162.17 (10.240.162.17) 7.955 ms 6.738 ms 6.076 ms
3 167.206.32.65 (167.206.32.65) 8.139 ms 7.862 ms 7.537 ms
4 * * *
5 11.255.253.2 (11.255.253.2) 10.144 ms 7.726 ms 10.146 ms
6 451be0f2.cst.lightpath.net (65.19.106.242) 9.033 ms 7.589 ms 9.723 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
Traceroute has started ...
traceroute to s3-external-1.amazonaws.com (72.21.207.243), 64 hops max, 40 byte packets
1 10.0.1.1 (10.0.1.1) 1.474 ms 1.108 ms 1.057 ms
2 10.240.162.17 (10.240.162.17) 7.955 ms 6.738 ms 6.076 ms
3 167.206.32.65 (167.206.32.65) 8.139 ms 7.862 ms 7.537 ms
4 * * *
5 11.255.253.2 (11.255.253.2) 10.144 ms 7.726 ms 10.146 ms
6 451be0f2.cst.lightpath.net (65.19.106.242) 9.033 ms 7.589 ms 9.723 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
Hey Mike I followed your instructions:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\presh>ping s3-external-1.amazonaws.com
Pinging s3-external-1.amazonaws.com [72.21.207.243] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 72.21.207.243:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\presh>
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\presh>ping s3-external-1.amazonaws.com
Pinging s3-external-1.amazonaws.com [72.21.207.243] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 72.21.207.243:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\presh>
i was timed out as well when i went to cmd and pasted what was posted on this forum.
this is totally nuts. i am also unable to stay logged in even when i click save password only on auctiva site that is.
this is totally nuts. i am also unable to stay logged in even when i click save password only on auctiva site that is.
Hi dressrecycle,
As I have explained over the course of this thread, this is not something that we can fix and will have be looked into by Cablevision. Ultimately, it will be up to Cablevision to resolve this problem and I have explained that showing them the trace route will show them which router is problematic so they can take it from there.
We have provided this information to Amazon S3 in hopes that they can bring the issue up with Cablevision but we cannot guarantee to lead to anything. I would expect Cablevision to be more inclined to take action on this as a result of complaints from customers than unaffiliated third parties, which is why we recommend that each person being affected by this contacts them and provides them with the trace information showing where the connection is getting dropped.
Also, even though you cannot see the images in your listings, most people around the work will be able to see them. This issue is isolated to Cablevision/Optonline, so only people using those ISP's may not be able to see your Auctiva hosted images.
I would let you know what to expect if I had the means to do so, but this is not something that we can resolve. I can, however, keep you updated as promptly as possible as we learn more and let you know what information you can provide to your ISP that will help them identify the problem.
-Mike
As I have explained over the course of this thread, this is not something that we can fix and will have be looked into by Cablevision. Ultimately, it will be up to Cablevision to resolve this problem and I have explained that showing them the trace route will show them which router is problematic so they can take it from there.
We have provided this information to Amazon S3 in hopes that they can bring the issue up with Cablevision but we cannot guarantee to lead to anything. I would expect Cablevision to be more inclined to take action on this as a result of complaints from customers than unaffiliated third parties, which is why we recommend that each person being affected by this contacts them and provides them with the trace information showing where the connection is getting dropped.
Also, even though you cannot see the images in your listings, most people around the work will be able to see them. This issue is isolated to Cablevision/Optonline, so only people using those ISP's may not be able to see your Auctiva hosted images.
I would let you know what to expect if I had the means to do so, but this is not something that we can resolve. I can, however, keep you updated as promptly as possible as we learn more and let you know what information you can provide to your ISP that will help them identify the problem.
-Mike