Red x's Please Help !!!!!!!!!

THIS IS HAPPENING AGAIN NOW

The red x's are showing up in many of my auctions, too--ones that have been posted for almost a week!! Help Auctiva!!

i filed support case, they said they are aware of problem and working on it

Me Too! Going crazy! X's on ALL of them. Thanks for letting us know they are working on it. I'm new. Does this happen often?

Yes this happened sonetimes I have same problem that should be solved tomorrow

I hope !!

In 12 hours I received 41 emails from my customers saying "I wish I could bid but your pictures aren't showing up". I realize I am complaining about a "free" product, but Auctiva spent a lot of money on advertising to get me to drop my old system. The lack of response or action from tech support is amazing. Some of us do this for a living and missing out on bids today may have cost me thousands of dollars today. I use 6 different ebay ids and have just over 400 items listed right now and all have been without images all day. I have referred Auctiva to many people and helped spread the word to the best of my abilities. Now, perhaps I use it more than others but I have not seen a response from tech support, and I haven't seen a response for even the occasional user. With the resources available to a company this size, I am very surprised to see this type of thing happening. Notice the links to the Auctiva site work just fine in my listings...I am doing my part by letting them advertise to thousands of viewers every day regardless of weather or not my pictures show up...I guess I'm just frustrated because of all the customer complaints I am receiving. Please just get it up and running for everybody's use.

I've noticed you all joined around the same time which means it's only affecting one of our image servers. That's the good news, the bad news is that it's the one you're on.

It looks like to me that the images may have been deleted. You may want to try uploading them again, or using the append feature to append the newly uploaded ones to your listing.

On the images tab you can also try going to the "View Deleted Images" link and undeleting them if you see them there.

Hi Auctiva Jeff, Are you telling me that all of our images that were stored with Auctiva are now all gone. I would not be happy as Auctiva was the only place my images were stored. I would have to take hundreds of photo's again and download them all to Auctiva.

Also, what is the append feature and how does it work and where is it found. I am hoping I am not going to have to resort to taking hundreds of photo's all over again and that you are going to be able to restore our missing images.

Look forward to a reply with better news.

quote:

Originally posted by Auctiva Jeff:
I've noticed you all joined around the same time which means it's only affecting one of our image servers. That's the good news, the bad news is that it's the one you're on.

It looks like to me that the images may have been deleted. You may want to try uploading them again, or using the append feature to append the newly uploaded ones to your listing.

On the images tab you can also try going to the "View Deleted Images" link and undeleting them if you see them there.

I uploaded 3 images on April 9, none of them are showing, however the 1 that I have just uploaded April 15 is showing? Any ideas. No images showing on any eBay listings except from my Auctiva store? which would indicate images have not at all been deleted. Has this anything to do with the migration? Is it still going on? Any help from moderator or Auctiva Jeff is welcome

Well

I have hundreds of pictures also, Fortunately I always use the Main picture using eBay hosting, but all the additionals are hosting in Auctiva. And I have all my pictures saved in my Hard drive, I will wait until tomorrow if I won't see any solution yet I'm going to start to upload all my pictures starting on the more expensive Items, I don't have too much itmes on Auction, but I have more of a hundred in my store

all images except those uploaded last night gone, suspect store hosted on a different server and possible to get some of those back before they end?????

so,Jeff, is there any chance the pix will return??I had over 600 stored and 16 auctions live with the ebay "sale" which has not done me any good as they all end today--this is the second time I have lost images with auctiva, but last time I was able to find them on the site and re-edit them back---now they are truly gone. would have to totally rethink auctiva from now on--too unreliable.

I use ebay income to pay the bills too! Has anyone heard from customer support today? If someone could tell me where to find the area
to ask for Support Help, I would appreciate it. Although, at this point I don't think it
really matters. Extremely stressful and frustrating situation! Thank you. Good luck to everyone.

Hi There, I filed a support request around 5 hours ago now, but still no answer, which is mighty unusual for Auctiva as I usually receive a reply very quickly, so maybe there are inundated.. If you wish to file a support request, click on the Help button at the top of the Auctiva page and then scroll right down to the bottom of the page and you will see where it says File A Support request.. Hope that helps.. Still no photo's showing up on listings though..

its not just new members who joined all around the same time i have been using them for over a year now.....none of my listings have pics and i rely on auctivia to host my pics correctly...they are not answering my mails just one response in 6 hours.....i am dammed if i am going to trawl though every listing and add photos again!..That is an impossible task am already losing bids cos people cant see waht the hell they are bidding for....am very unhappy with the total lack of customer support and care in this situation!!!!!
Just sort it out Auctivia...or you will be losing many many customers.

you see also tahts another ???? if all the images are deleted then why when you go into your images floder and click on each one does it still show all the details (size etc)...surely if all deleted then there would be nothing!!

The last reply I received from Auctiva support was last night around 10pm and my pics were not there for ending auctions. I lost money. Does anyone know if our pictures are really gone for good? I too have an ebay store and auctions with tons of photos. I do not have time to retake all those photos and I would have to end all the listings and relist. There doesn't seem to be a way to upload them back in on ebay unless you use ebay pic service. This is not how I intended to spend my Sunday.

Thank you so much for your helpful and quick response to my question. I really do apprecite it. Have a nice day. bysaz

I guess we are all eagerly awaiting a response from Auctiva as to what is going on with our images.. We are all loosing heaps of sales from not having images as I for one would not bid on an item if I could not see what I was bidding on, so I don't blame others for not bidding on my items when they can't see them.. Auctiva is usually excellent with their Support, but in this case they seem to be extremely slow, which tells me they must be having major problems and are having heaps and heaps of Support Cases filed concerning this matter. I guess we can't do much until they get back to us. To end all of my listings and have to relist them again, would cost me alot of money and I just couldn't afford the extra expense of having to relist them all.. No matter about the amount of time it would take, to do all the images again and then upload them all, to do the listings all over again.. Still keeping fingers crossed that they will miraculously just turn up again, but it would be nice if someone from Auctiva could let us know exactly what is going on..