I filled out a customer service ticket yesterday and no answer yet, so I thought somebody here could help. I sold my widget...offered parcel and priority ...when item sold I sent a invoice.
I get a notice he paid through paypal, so when I click on it it says he picked priority with no insurance...ok, so I wrap up in a priority box,bubble peanuts and all and tape it up, print postage and mail it.
so far so good,,,,right? NO
I get a notice in my email later that he purchased insurance and I owe 105...wait, he paid 826 for shipping and priority to his location plus insurance is more...so I look up the invoice in auctiva and it says he picked PARCEL....
so maybe I misread something....I go and click on the closed auction shipping and item total which brings up the ebay checkout....it says priority with no insurance.
so both paypal and ebay sent me notices that say ship priority with no insurance and auctiva says ship parcel with insurace....how can they not say the same thing.
so basically I am out $1.05 because I have already shipped priority like ebay and paypal said.
I thought I had auctiva checkout turned off because when you go to that page it says click here to enable checkout. I thought it was disabled then. I guess I was wrong because when I clicked on it it had a check in the box yes for auctiva checkout.
So, can I turn checkout off for current auctions
What can I do in the future...not believe ebay or paypal notices??? I am really confused.
Original Post