Help when I am trying to add a pic,i select insert pic and it is blank and says DONE, i have never had this problem before!!! oh me what to do...ok you guru's out there Pllleeeaaaaassse help
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Hi kjcalf,
We're currently looking into what could be causing this issue for some of our users. I'll post again to this thread when I have more information.
-Mike
We're currently looking into what could be causing this issue for some of our users. I'll post again to this thread when I have more information.
-Mike
Hi Community,
If anyone is still experiencing this issue, in which, after clicking "Select an Image" on the lister page, the popup window comes up blank, please file a support case using the appropriate link on our help page.
http://www.auctiva.com/free_auction_software_help/help.aspx
Also, if there is any sort of error message or icon in the task bar of the window, please click on it and copy/paste the text that comes up into the support case.
We appreciate all of your help=)
-Mike
If anyone is still experiencing this issue, in which, after clicking "Select an Image" on the lister page, the popup window comes up blank, please file a support case using the appropriate link on our help page.
http://www.auctiva.com/free_auction_software_help/help.aspx
Also, if there is any sort of error message or icon in the task bar of the window, please click on it and copy/paste the text that comes up into the support case.
We appreciate all of your help=)
-Mike
HI, i have the same problem! This has been happening since Monday 24th! I filed a report hopefully to hear back soon! If i find out anything i will post it on the board! Hopefully they firgure out what the problem is soon! This is the third time this has happened in the past few months, so hopefully they find the glitch! 
To anybody who's experiencing this issue:
We're currently investigating why this issue is affecting some of our users and we hope to have it resolved as soon as possible.
In the mean time, can you please try using an alternate browser to see if that alleviates the problem. We recommend using Internet Explorer 6 or Firefox for best performance with our site. If you're already using one, you may want to try the other. A free download of Firefox is available at http://www.mozilla.com.
If you get a chance to try this, please post the results on this thread, including which browser you experienced the problem with and which one worked. Or, if neither of them resolve the issue, please post that info as well.
-Mike
We're currently investigating why this issue is affecting some of our users and we hope to have it resolved as soon as possible.
In the mean time, can you please try using an alternate browser to see if that alleviates the problem. We recommend using Internet Explorer 6 or Firefox for best performance with our site. If you're already using one, you may want to try the other. A free download of Firefox is available at http://www.mozilla.com.
If you get a chance to try this, please post the results on this thread, including which browser you experienced the problem with and which one worked. Or, if neither of them resolve the issue, please post that info as well.
-Mike
HI, i downloaded the foxfire from the website & now nothing will pop up when i hit the select a pic button! It is like it is frozen up now!
Make sure the pop up blocker is off at least for auctiva.com.
HI Community,
We appreciate your input. Our engioneering team is still working on determining the cause of this issue.
I'll be sure to post to this thread when I have any more information.
-Mike
We appreciate your input. Our engioneering team is still working on determining the cause of this issue.
I'll be sure to post to this thread when I have any more information.
-Mike
well, last post about this issue was at 10:41 (I'm assuming PST) this morning... it's now 6:50 EST and still no images when I click "select an image"
Hi Community,
We now believe that this problem may have been created by a caching issue. If you don't mind, please try clearing your cache via the following process and then try selecting images once more:
In Internet Explorer go to the Tools menu, click the Internet Options menu item, then click the "Delete Files" and "Delete Cookies" buttons.
In Firefox, go to Tools -> Clear Private Data -> Check Cache and Cookies -> Clear Private Data Now.
Remember to close all browser windows but one while clearing your cache.
Also, if you're using Internet Explorer, you can easily clear your cache and reload the page by holding CTRL and pressing F5.
Please post to this thread if you get a chance to try this and let me know if it helps.
-Mike
We now believe that this problem may have been created by a caching issue. If you don't mind, please try clearing your cache via the following process and then try selecting images once more:
In Internet Explorer go to the Tools menu, click the Internet Options menu item, then click the "Delete Files" and "Delete Cookies" buttons.
In Firefox, go to Tools -> Clear Private Data -> Check Cache and Cookies -> Clear Private Data Now.
Remember to close all browser windows but one while clearing your cache.
Also, if you're using Internet Explorer, you can easily clear your cache and reload the page by holding CTRL and pressing F5.
Please post to this thread if you get a chance to try this and let me know if it helps.
-Mike
didn't work for me... I even rebooted the computer.
HI, i also rebooted my entire computer with no results! My images are still not coming up! I have tried all options, & nothing is working!
That happened to me a couple times. I'm pretty sure it did that if I uploaded pics from the select image page and tried to edit it. I also use create similar. I had to close the page out and open another. Then it was ok. When image page was coming up blank, it also wouldn't save either.
I've cleaned my cache, rebooted, done everything possible and the problem STILL EXISTS!!!!! I know this service is free, but this is getting ridiculous!
HI, my pop up blocker has been turned off & i have done everything you guys have suggested. I even tried doing all new listings-still nothing! Do you know when this problem is going to be fixed? I have 60 pics already downloaded to auctiva from my computer i am waiting to use if you could let me know, i would appreciate it. Do you even know what problem is causing this? Thanks 
File a support request.
HI, i have filed a report! I have done every suggestion everybody has listed and still nothing! Nobody has contacted me back from the support team besides we are working on the problem! I do not edit my pics through auctiva i do that on my computer before i download them! I have my pop up off, i downloaded foxfire, i deleted cookies, i deleted my whole computer and reloaded all of my software! So there has to be a problem somewhere. I did not change anything on my computer when this problem started. I made a listing pics came up fine, made a second one pics would not come up and have had this problem ever since! I have tried everthing! 
quote:Originally posted by tylerandamy99:
HI, i have filed a report! I have done every suggestion everybody has listed and still nothing! Nobody has contacted me back from the support team besides we are working on the problem! I do not edit my pics through auctiva i do that on my computer before i download them! I have my pop up off, i downloaded foxfire, i deleted cookies, i deleted my whole computer and reloaded all of my software! So there has to be a problem somewhere. I did not change anything on my computer when this problem started. I made a listing pics came up fine, made a second one pics would not come up and have had this problem ever since! I have tried everthing!
HI, is anyone going to let us know what is going on about this problem. I do understand this is free but i put the insurance on my listing so you are making some money to! No one can make money if the site is broken! Please have some one fromt the support team post something! I have filed the report & no one ever gets back to you! Thanks
if you havent heard back from support, i suspect that your email provider dumped the replies as potential spam.
i've offered this to 3 people (two here and one on another site) and only one has taken me up on it for whatever reason (but the other two continue to complain of probs??)
if you would like someone else to take a look at it (specifically me) and see if can figure it out, let me know.
how to let me try to fix - click start/programs/windows_messenger. Note: if you dont have an MSN email acct or a hotmail acct, you will need one. program will walk you through creating a hotmail acct.
then add me to your contact list: wayoutwestusa@hotmail.com
then IM me to make sure i'm online (just cause it says i am online doesnt mean i am - puter is on 24/7)
once you know i'm online, right click my name in your contacts list, then left click on "ask for remote assistance"
what this will do is let me temporarily take control of your mouse. you will see everything i do and will be able to cut the connection at any time.
dunno if i can find the problem, but willing to take a look for ya.
note: will be easier if you open browser window and login to auctiva BEFORE requesting remote assistance. that way you'll already be logged in.
i've offered this to 3 people (two here and one on another site) and only one has taken me up on it for whatever reason (but the other two continue to complain of probs??)
if you would like someone else to take a look at it (specifically me) and see if can figure it out, let me know.
how to let me try to fix - click start/programs/windows_messenger. Note: if you dont have an MSN email acct or a hotmail acct, you will need one. program will walk you through creating a hotmail acct.
then add me to your contact list: wayoutwestusa@hotmail.com
then IM me to make sure i'm online (just cause it says i am online doesnt mean i am - puter is on 24/7)
once you know i'm online, right click my name in your contacts list, then left click on "ask for remote assistance"
what this will do is let me temporarily take control of your mouse. you will see everything i do and will be able to cut the connection at any time.
dunno if i can find the problem, but willing to take a look for ya.
note: will be easier if you open browser window and login to auctiva BEFORE requesting remote assistance. that way you'll already be logged in.
Hi Community,
I'm certainly sorry to hear people are still suffering from this issue, however, our investigation has concluded and we were unable to find out why this issue has affected some of our users. We have confirmed this issue is not a bug, so it seems it is being caused by some remote problem we are unable to identify.
All of the suggestions I can muster have been posted in this thread.
-Mike
I'm certainly sorry to hear people are still suffering from this issue, however, our investigation has concluded and we were unable to find out why this issue has affected some of our users. We have confirmed this issue is not a bug, so it seems it is being caused by some remote problem we are unable to identify.
All of the suggestions I can muster have been posted in this thread.
-Mike
HI, i'm not trying to sound rude, but this is crazy! You think it is everybodys computer having the same glitch, that is very unlikely! There is a problem and you cant find it or are just not to worried about it! I have filed the report with you guys no one contacted me i had to get all of my suggestions off here. Everytime i have filed a report i have never received any help for the support team, i received it from other members. I did my part and all my items use insurance through you guys, which i have paid for. We need a little help from you guys and you cant do it. I dont know what heh problem is but you guys did not help us at all to fix the problem. I completely wiped my computer and reprogramed all of my software and it still didnt work but yet somehow it is my computer with the problem, I think not! If you guys cant find the problem why dont you guys try to bring in someone that will be able to firgure out what in the world is going on! Sorry i was not meaning to sound rude, but this very aggravating that you guys just keep saying it is everyone else's computer! Thanks
Thanks