Site Down?

I'm going on 10 hours now for this 5-6 hour maintenance

Site down all Tuesday evening here in Australia - not able to list any 5 day listings ending on Sunday evening now. That'll do wonders for my already slim profits. I just don't understand why we weren't given notice and why the login page says it will only take "5 minutes" or "2.5 hrs if on Thursday for maintenance". had to lodge a support request to find out it would actually take 6 hours!

It's still down here as well in Indiana in the US. I was in the middle of an ad last night when the site went down, didn't know about it.
It's now 8:30 am Indiana time site is still down. I'm not sure if this post will work or not. Any info would be most appreciated.
Melissa

Has the site been down since last Thursday?
Melissa

Oh Well... not just me then!

In a previous outtage someone suggested that Auctiva should be a stand-alone application... I think they were right.

Off to the suggestion box to add my two cents!!

I've been patiently waiting for 6 hours over here in the UK now

It would be nice to get at least a message in the forums from staff to let us know whether to not bother trying until tommorrow?

Sure would be excellent if I could get some work done here folks.

I know what you mean Streetscene. My plan was to get my 5 day Auctions up today. Today it's pouring rain, we all over slept, my cats are fighting, and now I can't get any work done. Does anyone know of any other freebie hosting sites? I quit using Turbo Lister because of crashing and losing all of my work a few months ago. But this is the 2nd outage on Auctiva since I've been using it. I hate to find a different one, I really love the templates and the insurance option. And I realize that this is a free site. But I'm just a very small Ebay Store, and can't afford the down time. Anyhow, take care all.
Melissa

Also, I guess since the site is down, I'll have to use the USPS insurance when I ship today.

Hi, I just had several auctions to end. I am wondering if Auctiva has sent an invoice for them. I am going to send them through ebay if Auctiva does not show up soon. Thanks, Big T

Hi,
I'm a very new user, just got everything all set up and planned to work on new auctions today. I really wish this hadn't happened!

Auctiva must be working on banker's time. Their 2-1/2 hour downtime is now going on 12 hours. Good thing they don't charge for this unreliable service - who would pay????

I understand problems happen. Why can't Auctiva atleast give some updates on what is going on??? If they kept us somewhat informed, we might not get as frustrated

Did anyone file a support request?

A support request? When would they have the time to deal with that?

Auctiva Towers Daily Work Schedule

9:30 Enter office – go to coffee machine

10:00 Logon – check e-mail (personal only!)

10:30 Go to coffee machine

11:00 Check e-mail (business!)

11:01 Go talk to others – discuss lunch, latest movies etc.

12:30 Lunch

14:00 Return to office – go to coffee machine

14:30 Tidy desk – ready for leaving

15:00 Check discussion forums… nothing of note there… Check if site is still working… seems fine

15:01 Leave for home


Just another day at Auctiva Towers… wonder what it will be like tomorrow?

We should not have to file a support request when the site is down to find out whats going on. When they shut down to work on the site and it's still down the next day they should let the people know what is going on

I just bypassed listing with Auctiva and used Turbolister and used only one pic for each listing... Worked great! All I can suggest is install turbolister if you have to list and use it as a back-up.
One prob is the Auctiva window still shows in all my listings with a big "No Items Available". That can't be good!

I actually sent a letter to the help area a little bit ago. If I hear back, I will let you all know what they say.
Melissa

Its still down here . Last time a few hours turned into days?? I sure hope this is not like that . It cost us money and my free time is Tuesdays .
Its 11:30 am in Illinois i have been trying all morning .
I sure hope the maintance get's done soon ! It's so aggrevaiting

I just sent an email or ticket about the system being down and this was the response....

I appreciate you bringing this to our attention. This issue has been reported by a number of other customers and our engineering department is currently working on a resolution. However, at this point, I do not have a clear idea when it will be resolved

We apologize for the inconvenience and we appreciate your patience with regard to this matter.

Thank you
Auctiva Support



So, your guess is as good as mine!!

I reported it and this is their response:

Hello.

I appreciate you bringing this to our attention. This issue has been reported by a number of other customers and our engineering department is currently working on a resolution. However, at this point, I do not have a clear idea when it will be resolved

We apologize for the inconvenience and we appreciate your patience with regard to this matter.

Thank you
Auctiva Support

https://community.auctiva.com/eve/forums/a/tpc/f/5796099...461003581#8461003581

Hi Community,

I have just received word from our engineering department that the site should be back up in 10-15 minutes.

Thank you,
Auctiva Support

will the photo gallery for the auctions be up and running soon!

I just spent a few hours getting people to my auctions, Now I feel like just wasted my time.