Site Down 9/26 6:00am - 8:30am PDT New Features Release

I've been trying for an hour to get thru one listing. I have high speed internet but Auctiva is acting like Dial-UP, I had one listing 98% done and it quit on me...I keep getting
"An error has occurred during the processing of your request. Please try again or file a support case if this problem continues. "....I still can't get it to go thru!

quote:

Originally posted by solidasarock7:
Please tel me if the ones I have been trying to post will all pop later.
thanks

Check the scheduled listings page. If they are marked as an error (possibly tax table API error?), then they will not retry and post later. You would need to reattempt the posting.

If they are in the "posting" status, it would be best to wait 15 minutes and then see if it is now correctly flagged as posted or failed.

-Kevin

quote:

Originally posted by wolfmanwillie:

quote:

Originally posted by solidasarock7:
hey wolfman , Theyll fix it. chill

Rock, glad you have time to sit & "chill" - some of us have to work for a living and try to squeeze in a bit of this stuff while we're on break or lunch hour. Can't do that if the site doesn't work. I have been coming back to this all morning and it still isn't fixed - after he said it was...

Here's what I suggest. Post your listing on eBay, just like regular through eBay. Use "List Similar" or whatever you can do. Once you're done with that, you can later on add images from Auctiva to your listing. If you're really desperate in listing some items, you have to find other ways to do it.

I see that when I go to manage images, there's a caption section for each image. What does it do?

wolfman ,
yeah im full time ebay. been through this site errors a number of times. I have been upset in the past and found it doesnt help. cheers

oh I guess it goes to sego

Kevin,

Is anyone having a problem with logging in at all. I seem to be the only one here in our office who can't even log in or if I do get in, I can't do anything. I have plenty of other things I can do in the meantime, but I just want to know if anyone else is reporting such.

Hello Kevin, My specific info. I have been trying to post a completely listing (which I did about 12:00pm EST.) and never get a response once I click post. Now I can not even access Auctiva to enter another listing. Ken

The login issue is most likely due to the timeouts. I haven't heard of other reports of specific login problems, but due to the timeout issues, there could be an issue using any part of the site.

About to check in with DBA to make sure the database update has completed per his 10 minute ETA.

-Kevin

I'm not here to complain since I know this is a free service... But it is just my luck that after weeks of getting organized, I stayed up until 4 in the morning last night getting my VERY FIRST batch of auctions ready to schedule, and they don't post... I didn't want to have auctions ending in the middle of the night, but that would have been better than no listings at all...

I'm showing the tax error and cannot get in to even view my listings. I listed one before midnight, offering free combined shipping, and would love to have potential buyers able to see that I do indeed have other items for sale, while that listing is showing on the first "newly listed" page! I hope this gets resolved soon!

All I can say is I'm SO glad Auctiva does their little "improvements", and especially glad this one came the last 5 days of the reduced Ebay fees. What's the old saying - if it's not broke, DON'T fix it??? (or at the very least don't fix it at peak listing times)

Site is still not up for listings. I can not access my listings as of 10:54 am PDT today.
twofine

It is 10.54amPDT and I have been trying to access to make up listings. Each page hangs forever and then I get the
'An Error has occurred' page.
Is there and estimated time when all will be up and running efficiently?

I've posted 2 auctions (at 11am est) and they still have posted in EBAY. I'm afraid that if I repost, they will double post (double charge). Any ideas ???

sorry...meant to say...that they still have NOT posted to eBay.

It is almost 2 pm and I can not save my listings or schedule them. It is a shame that it is happening now...getting busy listing to get ready for the holiday sales and cheap listing fees any thoughts

thanks!
Gitasan

I've also posted six auctions that are not showing on Ebay. They are saved, so I don't have to redo them, but it's been three hours and they're still not up.

For those people asking questions about the new features (like image captions), we'll be discussing them in this thread:

https://community.auctiva.com/eve/forums/a/tpc/f/579609941/m/4621077842

Kevin, Would it be possible to "back off" this update until next week? And just for your information, this is the first time I have had a problem in the 3 months I have been selling on Ebay. I think Auctiva is a great resource.

Ken
kkthomas@optonline.net

I appologize about the 10 minute ETA that was posted earlier. Due to heavier volume on the website, the update is taking much longer than expected.

If the update does not complete in another 10 minutes I will do what I can to stop the update and we'll look into another method of resolving the issues people have had with gallery and ebay header images.

-Kevin