SYSTEM IS SO SLOW and times out

It seems strange that this has only just been reported by a member yet it has been slow and 'hanging' all evening in UK. Have we come to expect service levels like this as 'normal'? I sincerely hope not because it is a BIG waste of time and re-typing.

Yep - same here!

Same here, painfully slow

I am having the same problem: VERY SLOW both with firefox and IE

Its just getting worse. It is literally more than a minute between screens if it gets to the next one before timing out.

After 4pm EST the system is virtually unusable. I have high speed internet and every other site works fine so it is definitely the Auctiva servers which simply must not be able to handle the heavy loads during prime time. This is very unfortunate and needs to be addressed immediately. This is particularly frustrating given that we are approaching the busy retail time of the year. If the servers cannot be expanded or tweeked to handle higher loads I would appreciate being informed so I can make other arrangements to post listings. Please address this ASAP Auctiva - thank you. When it works I think Auctiva is a great service!! I for one would be willing to pay for the service monthly if that would guarantee a high level of service. As it is now, it is unusable at given times.

Hi Community,

Thanks for letting us know about this. We have received a few reports of the system being slower than normal and I am seeing similar behavior on my end - although I haven't experienced any timeouts personally. I have reported this issue to our technical team and I'll let you know when I have additional information on the topic to share.

In the mean time, if you have any additional questions or concerns, please contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi Community,

Update - I just heard back from our technical team am pleased to report that some changes were made that should alleviate the site slowness reported on this thread for the most part. We are continuing to investigate this situation to determine what, if anything, else needs to be done to fully resolve this issue.

If you were experiencing this problem previously, please let us know whether you are still seeing this behavior by posting to this thread. This information will help us gauge the impact of the changes that were just made.

-Mike

Hi Community,

Update - We have noticed that the issue causing the site slowness discussed in this thread has resurfaced and our technical team is working to get the problem resolved as soon as possible. I'll post again to this thread when additional information becomes available.

-Mike

It can't be the old "clean or purge your cache" thing, can it... did that, still have issues. In fact, photo uploads stall in the midst of a new listing, more than any other single issue today and yesterday....

Just don't wait til Sunday to get your listings ready..... Sundays are murder. Good luck, everybody... Auctive still beats Turbo Lister.

same troubles here , a thought though if people would clean out thier closed sold, and delete pics of sold items its bound to help site work better

Hi Community,

Update - If you are experiencing the site slowness described in this thread, one thing that may help is logging out of your Auctiva account, closing all your browser windows, then opening a new browser window and logging in again. You may then be taken to a different server that is not being affected by this problem.

I will post further updates on this situation when additional information becomes available. Thanks for understanding!

-Mike

Hi Community,

Update - I just heard back from our technical team regarding this matter and am pleased to report that we have just implemented a solution to this problem that we anticipate will resolve this issue completely. If you continue to experience this behavior, please let us know by posting to this thread.

-Mike

Still happening for me. I might get one listing done if I hurry, but then it freezes again and I have to log of and log back in. Very frustrating!

quote:

Originally posted by itsjustme:
I tested my network connection and auctiva from two computers...it is so slow and keeps freezing.

Anyone else?

I suppose I should be happy, for awhile i thought it was only my system having the problem.

Auctiva is still very very slow and hangs for me still and it's been almost two days. It is taking on average three tries to get a listing to post, doing a little, saving hanging, rebooting, doing a little more saving hanging, rebooting - I sure hope this gets fixed soon!! Such a pain!

Hi Community,

Update - We are actually not experiencing the technical difficulties that were described in this thread throughout much of the day yesterday any longer, so I'm not sure what is causing the behavior that those of you that have posted to this thread are experiencing. I suspect the problems you are facing can be resolved through some troubleshooting though.

If you are still experiencing this problem, I recommend contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

I have the fastest internet connection available and I still wait about 45 seconds for each page to change. Grrrrrrrr.......!

You've got some other problem then. Spyware probably.