SYSTEM IS SO SLOW and times out

It seems strange that this has only just been reported by a member yet it has been slow and 'hanging' all evening in UK. Have we come to expect service levels like this as 'normal'? I sincerely hope not because it is a BIG waste of time and re-typing.

Yep - same here!

Same here, painfully slow

I am having the same problem: VERY SLOW both with firefox and IE

Its just getting worse. It is literally more than a minute between screens if it gets to the next one before timing out.

After 4pm EST the system is virtually unusable. I have high speed internet and every other site works fine so it is definitely the Auctiva servers which simply must not be able to handle the heavy loads during prime time. This is very unfortunate and needs to be addressed immediately. This is particularly frustrating given that we are approaching the busy retail time of the year. If the servers cannot be expanded or tweeked to handle higher loads I would appreciate being informed so I can make other arrangements to post listings. Please address this ASAP Auctiva - thank you. When it works I think Auctiva is a great service!! I for one would be willing to pay for the service monthly if that would guarantee a high level of service. As it is now, it is unusable at given times.

Hi Community,

Thanks for letting us know about this. We have received a few reports of the system being slower than normal and I am seeing similar behavior on my end - although I haven't experienced any timeouts personally. I have reported this issue to our technical team and I'll let you know when I have additional information on the topic to share.

In the mean time, if you have any additional questions or concerns, please contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi Community,

Update - I just heard back from our technical team am pleased to report that some changes were made that should alleviate the site slowness reported on this thread for the most part. We are continuing to investigate this situation to determine what, if anything, else needs to be done to fully resolve this issue.

If you were experiencing this problem previously, please let us know whether you are still seeing this behavior by posting to this thread. This information will help us gauge the impact of the changes that were just made.

-Mike

Hi Community,

Update - We have noticed that the issue causing the site slowness discussed in this thread has resurfaced and our technical team is working to get the problem resolved as soon as possible. I'll post again to this thread when additional information becomes available.

-Mike

It can't be the old "clean or purge your cache" thing, can it... did that, still have issues. In fact, photo uploads stall in the midst of a new listing, more than any other single issue today and yesterday....

Just don't wait til Sunday to get your listings ready..... Sundays are murder. Good luck, everybody... Auctive still beats Turbo Lister.

same troubles here , a thought though if people would clean out thier closed sold, and delete pics of sold items its bound to help site work better

Hi Community,

Update - If you are experiencing the site slowness described in this thread, one thing that may help is logging out of your Auctiva account, closing all your browser windows, then opening a new browser window and logging in again. You may then be taken to a different server that is not being affected by this problem.

I will post further updates on this situation when additional information becomes available. Thanks for understanding!

-Mike

Hi Community,

Update - I just heard back from our technical team regarding this matter and am pleased to report that we have just implemented a solution to this problem that we anticipate will resolve this issue completely. If you continue to experience this behavior, please let us know by posting to this thread.

-Mike

Still happening for me. I might get one listing done if I hurry, but then it freezes again and I have to log of and log back in. Very frustrating!

quote:

Originally posted by itsjustme:
I tested my network connection and auctiva from two computers...it is so slow and keeps freezing.

Anyone else?

I suppose I should be happy, for awhile i thought it was only my system having the problem.

Auctiva is still very very slow and hangs for me still and it's been almost two days. It is taking on average three tries to get a listing to post, doing a little, saving hanging, rebooting, doing a little more saving hanging, rebooting - I sure hope this gets fixed soon!! Such a pain!

Hi Community,

Update - We are actually not experiencing the technical difficulties that were described in this thread throughout much of the day yesterday any longer, so I'm not sure what is causing the behavior that those of you that have posted to this thread are experiencing. I suspect the problems you are facing can be resolved through some troubleshooting though.

If you are still experiencing this problem, I recommend contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

I have the fastest internet connection available and I still wait about 45 seconds for each page to change. Grrrrrrrr.......!

You've got some other problem then. Spyware probably.

Entering listings these past few days has been a nightmare. Slow to refresh, entries slow to enter, when I save I take a walk.

Tonight about 5:30pm mst it has become faster like it should be. Hope this ends the slow behavior.

Man, do you know how many listings I could have had done already if the site wasn't so darn SLOW this a.m.?? I'm tired of clearing cache/cookies, because that doesn't help, either. I got 2 listings done - could have had 7 or 8 if it would just act normal already!

I have gotten no listings done due to slowness, photos not uploading, counter not working. How frustrating this is. It is not my computer, everything else I do zings along, this is the only thing that I am having this problem with.

I get as far as signing in then it's nothing. Can't get any further. All is fine on any other site but this one.

Yes it seems to be crashing now.

Please file support tickets.

I'll do the same.

This is just my opinion, BUT, most people work on their listings on the weekends (when they're off work), so just perhaps it's too many users online at the same time? Also, MOST people upload their listings Sunday afternoons and evenings.... another bog down for the system??

Dunno, so I do mine all week, all hours, and try to be ready before Sunday crunch time (but I NEVER get it done in time!), and still I hit the gridlock. Just a thought...

I seem to be having better luck this morning using Firefox instead of IE. It's still slow but not as slow.

No better speed on Firefox. Systems and networks are supposed to be configured for peak traffic. I hope the upgrades are not just software related.

5.15pm in the UK and nothing is working properly. Other threads within 'read this first' talk about squabbles with other companies. WHY hasn't someone posted a warning on the front page?

Very frustrating as I have a pile of things to list.

Here is the response I got:

Hi,

I am sorry to know the problem that you are facing. It seems to be a browser issue at your end.

So, in order to assist you further, please let me know the browser that you are using.

Sincerely,
Auctiva Support.


Please file support tickets so they understand that the problem is not on my end.

Taking sooooooooooo long to create one auction - approx. 12 min. What gives??????

Wow Bob! 12 minutes!!! The fastest I can do a listing is just under a half hour. Today, I have yet to get a listing posted. 12 pictures took nearly 20 minutes to upload. Hangs so badly between pages that the system crashes - nothing posted in the past two hours - this is a lost day for me and it is Sunday no less.

Clearly, Auctiva's servers cannot handle peak times. Someone PLEASE address this ongoing (several years now) problem of system slowdowns. More than once over the last few years, I have had to stop using Auctiva because of the system being incredibly slow.

Speaking for myself, I would be happy to pay for premium service if I was guaranteed fast functioning 24/7 servers. Again, when it is working as it should, I am very grateful for the service that Auctiva provides. Why, can't you keep Auctiva free for infrequent users but add a paid premium service level for those of us that want to use Auctiva regularly and can justify the additional expense based on usability and efficiency. Thank you, Don

It is very slow for me as well. I have tried logging out and restarting the computer with no success.

System is running achingly slow. And it is not my browser or on my end in any way shape or form.

And always on a Sunday.

Slow here too.

SLOW here, too!

It just took me 10 minutes to change a scheduled listing from 10 to 7 days.

Every Sunday it's slow...every single Sunday. Today is so slow it has me terribly irritated with listings to get online and it will be impossible to do the 19 of them.

These last 3-4 days have been v-e-r-y slow during the daytime.

I run IE7 and Foxfire and a low tolerance for this slow issue.

And your templates all defaulting to center alignment all of a sudden have me very mad. No solution from support ticket I filed on this.

I'm tired of rebooting to log on to the same slow service.

Susie

I dont know what the heck is going on but I should have had 10 itmes listed and cant even get one listed. This is painfully slow. What is the problem? Unbelieveable. I am so choked right now and I dont get upset very easily but this is really ridiculous...Please cant someone fix thix soon ...I BEGGETH YOU! Maybe God is telling me to rest?

yes, very slow for me on two different computers on two different lines.

Everything else and all other web sites are super quick, but this one just hangs and hangs till I get frustrated and give up.

kendra

support case filed.

Mike & everyone at Auctiva -

Seriously guys, just open the pay-for-service branch. Then you could get money to get free auctiva's act together and we wouldn't be doing this same song and dance every. single. sunday.

Clearly, there's enough interest. You guys have been around long enough to prove to the bank you're not a flash in the pan. Just make a solid payment-for-listing service, open it to other sites like ebid.net while you're at it, and fix this issue!

I have cleaned cookies/cache so many time along with other things.Gone to other computer also, still not working.
What a bummer!!!!

The service may be free to the users but I assure you somebody pays Auctiva, be it Ebay, a grant and or something else.

The concept that we should have less because its free is just not cutting it.

For those of us who make a living on the web this is a serious issue as we get closer to the "season".

I haven't found a post from Auctiva explaining todays issues..if I've missed someone point it out to me.

Misery may love company but I feel genuinely bad for all of us.

FOLKS.... IT'S not YOU.... This happens every bloody Sunday. And they act like we're the only one it happens to. It'll be working perfectly fine around 9pm EST.

* don't forget to chnge your clocks.

I've now been waiting for 15 minutes for one page to load.

To be honest if Auctiva started charging I'm not sure I wouldn't go elsewhere to pay as the trust level is so low due to constant glitches.

Not to mention the total lack of support on the weekends which is the busiest days for the very people who use Auctiva.

Hi everyone, I've only been able to schedule 3 new listings to begin this evening. I normally list about 60 per week. The site is totally slow and I've even gotten error messages. If anyone has any further information, please share? This is really fouling me and I'm sure many other users up on a Sunday no less! I'm so bummed!

Same here. Have been trying to load listing for the past hour or so with no results.

Having the same problems, here and I noticed through the other threads it's been off and most generally on the last week! Selling on eBay is my main source of income and while I appreciate being able to list my items for free, if we can't list our items, what good is it? I'm also tired of clearing my cache and deleting browsing history...etc...especially when the only program I'm running is Auctiva! Sorry, I just needed to vent to others who obviously feel the same and know exactly what I'm talking about! The dog just looks at me and wags her tail when I complain to her!

I am sitting here watching the little green bar on the bottom of my screen after I pressed "save". It sits and sits, but every once in 5 minutes it seems to move.

Reminds me of the Seinfeld episode when George Constanza said "it moved!".

Just an illusion. There is no improvement, after all, it's Sunday.

Susie

I must admit I've never had this problem before today. But now, nothing is working except the boards. I finally got my support request to submit (after trying for about a half an hour). I certainly hope we hear something soon

It gives me lots of time to complain while I wait and wait for the page to load.

Has anyone seen a post from Auctiva? I can't even log back into my ticket to see the status. Yes I know it goes to email if they respond but I am busy listing in my own store as well.

Mine has just started working here in Arizona.

Good luck elsewhere. Maybe we can plan a pot luck for next Sunday's problem.

Susia

Hi Susie, and everyone. Just as explained here, I get that green bar moving like a darn snail and then nothing. I modified a template and made it custom and lost the entire change. I almost cried. Finally got it to save. But I am so far behind the 8 ball now in listings, I don't know what to do. Communication here at Auctiva seems non existent at best.

It appears to be back up to speed again. Wonder if that's because so many got frustrated and gave up.

Thanks for the most M....I'm going to try to list something and see what happens!

If you don't see me on here, it's because all is well! One can only hope!

Susie, I LOVE it! Yes, a potluck would be great next Sunday. Put me down for the potato chips!

I'm sure we'll all be back here again, groaning. If only I could get it together... I'd be all ready to go Sunday night, and not waiting til the last minute. I say that every single week! LOL!

I'm back too
But the reply I got to my support request wasn't encouraging. They basically didn't think it was on their end. I think it HAD to be

It was definitely on their end. I tried 3 different computers with different browsers and they were all slow as molasses in the wintertime.

I'm back to say that I'm back where I started. I am now slow again. It is a tad better but not much, how about you?

I quit trying to list anything. I'm just nervously waiting to see if the listings I did manage to schedule drop on as they are supposed to.

Smooth Sailing all morning and it just slowed down to snail's pace.

Talk about slow!!!!!! I tried doing listings yesterday an it took almost an hour to do one. Then I did another one and lost it...Today same thing!! Taking forever to load a page..sometimes losing it...Help!!! Susan

I have been working since 4 am this morning at about 10 am the system slowed way down. I am getting all the same error issues as listed above. My signal strength is excellent and I don't appear to have a problem on any of my other sites! It is a definate Auctiva problem.

So slow I have given up the last couple of days.

Painfully slow for me as well.

I too am experiencing the same slowness. I have no trouble with other sites, but a listing now takes about 45 minutes. You click on error check etc...and a couple minutes later, it finally pops up. Any body else having these problems?

Still very slow...not quite as slow as an hour ago. I got another message from Support telling me the problem is on my end.

Wrote back saying that it most definitely is not on my end, nor am I anywhere near a Sprint Cogent Backbone issue.

Wish Auctiva would address us in the forums.

Very slow in the UK too, we can't all have slow computers, mine is ok on anything else, seems the problem is with Auctiva, who are either ignoring it, or are aware and can't work out the problem!!

quote:

Originally posted by Band Officer:
Very slow in the UK too, we can't all have slow computers, mine is ok on anything else, seems the problem is with Auctiva, who are either ignoring it, or are aware and can't work out the problem!!

GRUNT, IT WAS REALLY BAD YESTERDAY, AND NOW IT IS EVEN WORSE. THIS IS REDICULOUS. AND IT IS NOT ON MY END ACCORDING TO DSL REPORTS, WE ARE ROCKING AT 1384UL AND 430DL. WHAT IS THE DEAL??

It's always good to file a support ticket and give them as much feedback as possible.

It's easy to do from the Help Tab at the top.

The system is still very very slow. Pictures take forever to upload and save is just as bad. Are your servers overloaded?/

Still SLOOOOOOOOOOOOOW !!!
What is up ???

Well, looks like it's back to turbo lister for me. Just about as fast and better money because pictures are in your face no clicking needed.

Definitely slow. Was great this morning and now I just sit and wait for pics to upload and pages to load. I'm going to take a break and surf the net since I don't have any problems with another site I visit.

This is driving me mad, it's basically unuseable so back to Turbo Lister for me.

I too am having trouble, took forever to do a system support case.
hope they are working on it fast.
Gotten worse as the days go by, over the weekend
really slowwwwwwwwwww
could not even log on, but may have to go back to turbo.
Any more answers from you guys, it can not be all of us with the problem.
Just too many of us, maybe, for the space you have available on your system???
HELP

Yup, it's Monday afternoon here and I'm crawling along trying to list...think I'll just give up and start getting up at the butt crack of dawn as no time seems to be a good time anymore. But I've never seen it this slow this long

I figured it would work itself out over the weekend.. I cant even get connected.
It will not open the site now, after i just edited a listing.
Hang in there guys.... The techs usually have it up to speed in a few days. *fingers crossed*

Slow is one thing, this is ridiculous! Cache is clean. History, cookies & cache cleaned 6 times in 2 days. Checked all settings over and over. It's not just me. Please guys, I know it's a FREE service. But if it doesn't work, then it's of no use REGARDLESS of the cost! I have used Auctiva exclusively for a couple years now and overall I've been happy. But if this continues any longer, I CAN'T continue to use it. Time is money... even for a "small time" seller like me!

Hi All. Im also Slow and Timing Out. And issues with Images. I have even posted About the Images, Why doesnt Someone from Auctiva let us know whats going on?

"Slow" isn't the word!! I CANNOT work on this site and refuse to until it's done. I guess it's back to the site I pay for. Hey, since I pay for it I might as well use it, right?

I try to delete one photo and it takes a good 5 minutes. Meanwhile, the page turns BLUE and freezes up my other windows so I can't get ANY work done at ALL, as long as an Auctiva window is open.

This has been happening too long and it has only gotten worse, not better! I wonder if Auctiva is going bankrupt and employees quit paying attention to maintenance, etc.

Don't put your eggs in one basket! If they pull the site down you'll lose ALL your listings. Off to list on another site.

I'll check back each a.m. to see how the site's functioning but man, I'm gonna starve if I keep trying to list here. Can't get any work done!

Why would the CEO's email address be on the home page recently? Did C/S get too many email complaints and give up, handed it over to him?

Hell, I don't know - I can only theorize...

I also don't get email notifications for this discussion (or other discussions) when I'm supposed to. Auctiva is nothing like it was a couple months ago.

Please file a support request to auctiva so they no it's not our systems but their system.

So they 'know' it's their system. LOL. Fingers were faster than brain.

it seems to me that the system is slow because it is trying to transform every single photo that is uploaded.

I tried to file a support ticket or live help to try to tell them that it's coming from their upload image module but no one listen !!!

I hear a lot of complaining but I honestly have to look at it this way:

It used to take me 4 hours a night to list maybe 10 items on eBay directly.

Now in 4-6 hours, I can get 25 to 50 listings done with a little prep before hand

What is this prep before hand? Doing the brain dead work during off peak hours late at night right before bed or with my coffee in the morning like uploading a slew of photos at one time, cropping photos, watermarking and attaching the photos to listing shells.

Then, when Saturday or Sunday arrive, I open the listing shells (my browser allows me to open up to 20 windows at one time) and if it takes an hour to load for each page, it take an hour to load 20 pages. An hour later if and when they are fully loaded, I do not have to worry about uploading photos, i do not have to worry about attaching photos. I just type in descriptions, shipping weights and submit. If the category takes too long to upload, then open eBay in a different browser and go start a new listing in eBay and keep it open where the category searches are. Use eBays fast category search page and then copy down the category number and paste it into auctiva. Simple and fast.

This Sunday I got about 40 listings done, granted it was not the fastest day, when I can usually get about 60 done but still, a very productive day.

I hope this helps someone!

Cheers!

I think you missed the point. If users don't submit support requests, how is Auctiva to ever know if the issue is on their end? I don't consider that complaining. I consider that letting them know there is a problem with their system.

I relisted 8 items through eBay on Sunday evening, and only four of them have been imported into my Auctiva store (and formatted with the store scroller at the bottom).

Is this related to the site slowdown, or is there a step I missed? I had to relist from eBay because they were eligible for 2nd chance credit. Right?

Nice job, Tiques_n_ Ties.... me too. At least, I TRY to do it that way, lol!

OP- The system is sometimes very slow when a whole lot of people are on it at the same time, like weekends & holidays. Also, I believe there was talk of Server issues that the head guys are already aware of.

Any time I have too much trouble, I send a nice little help request, and have always received a prompt reply. Or I just go and take a nap.

STILL SLOW for me too. Not only on Sundays but every single day of the week! It's NERVE wrecking!

I've put in a ticket too, and they're still working on it.

I'm so discouraged at this point & have been using selling manager pro instead. It's ridiculus! FIX THE ISSUES ASAP PLEASE! Thank you.

Here's an update:

I listed 1 new item tonight to check and to my surprise, no glitches. It worked!!! No hanging, clicking, errors or anything. No need to open another browser or anything. Took me no more than 5 minutes approx.

BUT,

I got the following response from Auctiva Support:

Hello again,

Thanks for following up with us regarding this matter - I'm sorry to hear about the trouble you are having. We were experiencing some technical issues earlier in the week that caused many users to experiencing slowness on the Auctiva website, but those issues have since been resolved. I looked at the thread you mentioned and almost all of the complaints there were from Sunday and Monday when we were experiencing those technical problems.

If your attempts to upload images through the HTML uploader (which is the uploader used on the listing creation page) are failing, it is most likely that they are too large to be supported by that uploader. If the images you are trying to upload are in JPG or GIF format and have dimensions less than 1024 DPI, please send a couple of them to me at mike@auctiva.com, and I'll see if I can figure out what's going on there.

The Auctiva uploader, on the other hand, supports uploading larger images that are up to 3.5 MB in size. Therefore, if your images aare quite large and you would prefer not to go through the trouble of resizing them such that you will be able to upload them through the HTML Uploader, you could upload them through the Auctiva Uploader.

If you are still experiencing unusual slowness on the Auctiva website, please let me know, and we will have to explore that further. We are not receiving reports of this nature from many other customers at this time and we don't see anything on our end that would account for this behavior, so I suspect we would be able to get that situation under control for you with a little troubleshooting.

If you have any additional questions or concerns pertaining to your Auctiva account, please feel free to let me know, and I’ll be happy to continue assisting you.

Sincerely,
Auctiva Support