Can you tell me why my ebay listing 161147580450 didn't relist according to my Auctiva auto relist profile?
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Also, same question for listing 151163569087 and 151163568296
Hi PhilthyCollins,
Thanks for posting your question here. I reviewed the examples you provided and found that all of them have been relisted automatically but, although the first item was relisted just a couple minutes after it ended, it appears that it took the other two items approximately 12 hours to be relisted.
I am not aware of any general technical difficulties that would explain this delay and do not expect this to be a recurring issue for you at this point, but I have made our technical team aware of this specific occurrence just in case.
We apologize for any inconveniences this may have caused. If you continue to encounter similar difficulties moving forward, please contact our Customer Support team direclty from under the “Help” tab and we will be happy to continue working with you on this.
-Mike
Thanks for posting your question here. I reviewed the examples you provided and found that all of them have been relisted automatically but, although the first item was relisted just a couple minutes after it ended, it appears that it took the other two items approximately 12 hours to be relisted.
I am not aware of any general technical difficulties that would explain this delay and do not expect this to be a recurring issue for you at this point, but I have made our technical team aware of this specific occurrence just in case.
We apologize for any inconveniences this may have caused. If you continue to encounter similar difficulties moving forward, please contact our Customer Support team direclty from under the “Help” tab and we will be happy to continue working with you on this.
-Mike
Hmmmm, interesting, Mike.
If I'd have relisted those items manually, soon after listing end, would the auto-relisted then relisted them 12 hours later, thus giving me duplicate relistings?
If I'd have relisted those items manually, soon after listing end, would the auto-relisted then relisted them 12 hours later, thus giving me duplicate relistings?
161149902248 is another, Mike.
I'm worried about dups....
I'm worried about dups....
Did these all happen within a certain window of time or are these varied occurrences?
Another one, tonight, Mike.
161150768070
Why didn't it relist?
161150768070
Why didn't it relist?
I afraid to relist anything manually, for fear that Auctiva will relist 12 hours late, and then I have dupes on my hand....
Another: 161150768081
Hi PhilthyCollins,
I'm sorry to hear about the continued difficulties. Relisting your items that have Auto Relist profiles associated with them from your Closed Listings page should automatically prevent them from relisting automatically, so you should not put yourself at risk of ending up with duplicates if you decide to relist any of these items manually.
Given that this has continued since you began this thread, I will create a support case on your behalf to and send the latest information you have provided to our technical team for further investigation.
You should receive a confirmation email containing the details of the case once it has been created and we will follow up with you again through the case once we have some additional information to share.
-Mike
I'm sorry to hear about the continued difficulties. Relisting your items that have Auto Relist profiles associated with them from your Closed Listings page should automatically prevent them from relisting automatically, so you should not put yourself at risk of ending up with duplicates if you decide to relist any of these items manually.
Given that this has continued since you began this thread, I will create a support case on your behalf to and send the latest information you have provided to our technical team for further investigation.
You should receive a confirmation email containing the details of the case once it has been created and we will follow up with you again through the case once we have some additional information to share.
-Mike