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Alert: Site Maintenance Mnnday, March 6

W wahm922Member
quote:
Originally posted by Auctiva Kevin K.:
Quick update:

It's been a long night, but we do have all the servers moved from Oakland to Sacramento. They are in place, up and running and all of that.

We're just working on the last few pieces of the puzzle right now.

Hopefully finished within an hour. Two at the most. I'll update you here if things change.

-Kevin


Thanks for the update!
E efilnikcufecinMember
Its funny how everyone shows up to cry when the site is down rather than speak up when this was being planned to ask auctive to reconsider moving the site on a date that doesn't interfere with 1. the .10c listing day ending and 2. to ask them to consider waiting 7 days so we woint have listings ending. But now we are all here to bitch ain't we.

P.S. dawnblue made me say that. LOL Frog
B bethofvtWhiz
This is so disappointing. I started using Auctiva about 2 months agao and reccommended it to a dozen or more others who are now using it.
I can't beleive that this server move couldn't have been done more quickly. And although we were told about the maintenance, I think they were sorely lacking in not letting us know all the ramifications. I have auctions with no pictures, buyers unable to pay for their items and all the emails that are coming as a result. And on top of it, I can't list any new auctions. By my count, we have now been down for 16 hours, with no one telling us how much longer it will be.

I guess I start looking for a new listing site. I need reliablility. Even if I have to pay for it.
S sillybillyMember
Smile well I think auctiva is great .....and let us not forget its free!!!!

I too have listing ending.....actually in an hour...no pictures....but....there surely has to be some sacrifice...for a quality service..

I have been reading this site today and am appalled by some of the negative comments...

some of you need to get a grip on reality......
S scholartimeMember
I *do* think it's very unfortunate that they chose to do this when all of our ten-cent listing day items are closing. I wrote and asked them to consider that, but I guess I was a lone voice in the crowd. I planned all of my auctions around the initial move date, and then they changed their move date and that really messed things up. I hope it's fixed soon. I do appreciate their efforts to make things better and I truly hope it works this time!!

quote:
Originally posted by :
Its funny how everyone shows up to cry when the site is down rather than speak up when this was being planned to ask auctive to reconsider moving the site on a date that doesn't interfere with 1. the .10c listing day ending and 2. to ask them to consider waiting 7 days so we woint have listings ending. But now we are all here to bitch ain't we.

P.S. dawnblue made me say that. LOL Frog
R rhondaMember
Moonandstarman

HAHA I though so too... gives more room for us posters that have alot or ROOM to occupy! LOL
Sad but true...

And funny how that person knew that auctiva was going down for a while...

****dawnblue... about the computers... so true... they are are more MOODY than humans... tehee If they dont like you they crash.LMAO
D deniaMember
quote:
Originally posted by efilnikcufecin:
quote:
Originally posted by dawnblue:
Nope - you have to use Auctiva's checkout. Someone feel free to correct me if I'm wrong

Freddy - duck - here comes a frying pan for that last one!


I opened your email and a frying pan jumped out and hit me on the head. Last time I open an attachment from you. LOL.


Nope you don't have to use their checkout
D dawnblueMember
quote:
Originally posted by I am Leaving:
If you would like to try something that I have found MORE reliable than auctiva and it is free....


And for all of you who think you are so cool by just hanging out and waiting...must not be your only source of income or perhaps this is the FIRST time Auctiva has lied to you.


Disgruntled or not, I think it is extremely tacky that you are posting links to other sites. If you want to go, then go - but take your negative attitude with you.

I don't feel like I am being cool by just hanging around and waiting. I am doing other things - taking pictures, relisting duplicate items and listing through eBay by hand coding my listings so I can use mulitple pictures without having to pay.

I am a powerseller on eBay - so I do get a very large portion of my income from eBay. I'm not a hobbyist selling off stuff around the house. I just bought 100 items to upload.

My attitude has nothing with being "cool". It has to do with me being patient and understanding that things don't always go as planned. I also know that they are doing everything they can and told us the service was going to be unavailable.

I have 51 listings that are ending today (all the other listings have already sold) - but I'm not blowing my stack. Negativity doesn't help anything and posting links to other sites is just down right rude.
S starrynightSpecialist
This is ridiculous that it is taking so long. I am so glad that I waited to move my listings here until after the move. The $9 I paid to keep listing elsewhere was worth it!

If the move had happened Friday night, and the outage extended into Saturday morning, that would have been much better than having images down today.

I hadn't thought about the FPL ending today and so maybe it would have been better to wait to move stuff. But the site has been so buggy for the last week or two, the move really needed to be done sooner than later...
I iamleavingMember
Say what you want. I depend on my next meal and having a warm place to live on my auctions. So actually Auctiva is NOT free today. It is actually COSTING alot of people ALOT. I had no problem until it went WAY beyond the time that was mentioned in the email that I got. So you just sit there and be nice. More power to you. Hope you don't starve!
S sjcordaroMember
Don't you think it's funny that those who bash those of us who are waiting, have the time to register a community account and post?

"And for all of you who think you are so cool by just hanging out and waiting...must not be your only source of income or perhaps this is the FIRST time Auctiva has lied to you."

This is really the first time I have had time to post to these boards, and I am really saddened that people treat others this way. I guess it's easy to trash people when you don't have to look them in the eye.
C cakethingsMember
quote:
Originally posted by I am Leaving:
And I am sure that MY feelings might really be hurt if JEFF gets upset

Its about time SOMEONE over there gets upset. There are certainly enough people that Auctiva has upset.

Perhaps if he gets upset he will do something creative like fix the problem.

HEARING me JEFF??


All this anger is bad for your health.
D dawnblueMember
I won't starve - It hasn't gone way past - just a few hours. If you depend on eBay solely, then you are crazy for not having a backup in case something happens.

Sell on Amazon and eBay. Use 2 image hosting services - have a back up plan - it's just plain common sense.

I seriously doubt ONE day will make you starve - if it does, then maybe you should consider something besides selling your yard sale finds on eBay.
J johnjohnMember
It would sure be nice if this "NEWS" forum actually had NEWS instead of gripes, witty retorts and other nonsense. There doesn't appear to be ANY forum that is striclty news from the staff at Auctiva, instead I have to wade through all this other clutter to get any information - the last of which said 1-2 hours 3 hours ago.

Just for a clue, when images start showing up on THIS site, then it's likely images will be showing up on our listings once again.
G grnbayfandanMember
quote:
Originally posted by dawnblue:
Mimi
They are moving servers today and doing their best to fix the problems they have been having.


I panicked and forgot they were doing service work and we'd be down for awhile. I left a message earlier complaining, I guess i just wanted to make it right by leaving this one, lol, I understand these upgrades need to happen, so I'll just sit on the sofa with the others and wait patiently, good things come to those who wait...right? thanks all
A attire4lessMember
quote:
some of you need to get a grip on reality......
I'm afraid it is you not in reality if you think you don't pay for this service. If you use any of the services they get referrals on, you are paying. If you had down images, auctions ending lower than they should or with no bids at all that normally do, you are paying. If you can't list due to this mess or rearranged your week several times last week to time out the move with your listings, you have paid for this service. You are wrong to say this has been free, so no gripes. 'cause last I checked, over the last few weeks, this site has cost me quite a bit. The nerve people have to tell anyone when & if it is ok to gripe or be at the end our patience.

The move needed to come, but could have been better planned. Without gripes, Auctiva wouldn't be able to learn from their growing pains, so they don't have to repeat the same mistakes. If no one voiced their opinion on it, then how do they guage customer satisfaction? It isn't realistic to assume everyone wants to be a cheerleader.

Pete, where are most on the weekend? Well, I usually don't come onto Auctiva on the weekends. Only reason I realized the move was changing to another date, was that I had some auctions I wanted to throw on for 5 days since I missed Thursday listing due to the move was supposed to initially be Thursday. So, I see Friday, then Friday turned to Monday. With the exception of this past weekend, I spend 99.9% of the time with my kids, husband & family Friday thru Sunday night. Most people have families that keep them offline all weekend. Only to return on Monday expecting the change to have happened & find out it is still in limbo & all their listings for the 10 cent fixed price special would end all day without photos.

We all expected some issues, but week after week this last few weeks has been a mess. I have hung on because swithching listing services is a pain. I tried a few & didn't like them. I did find one to use that I do like. They were always reliable in the past, but I still like Auctiva better. But, after today, I don't feel so sure about that.

I look like a fool explaining to my husband why we are going to have our worst week ever on eBay. He told me weeks ago to find a reliable service. I sung high praises of Auctiva, only to be let down.
J johnjohnMember
quote:
Originally posted by dawnblue:
John - actually - it was 11:25 when they posted it would be 1-2 hours - and that was only about an hour and a half ago - check the board time for the post.


Therein lies the rub - with all this other garbage, I was lucky to make out that much.

I have issues with Auctiva, but moving servers isn't one of them. As a Powerseller I SHOULD subscribe to Ebay Picture Services and not depend on a third-party like Auctiva. I turned off Auctiva insurance (they screwed up the cost factor), checkout and that unimaginably laggy store window - AND, the Auctiva listing form does NOT correspond to Ebay line for line, I have to edit my Auctiva posted listings on Ebay if I want to restrict my listings to bidders with a Paypal account.

You get what you pay for of course, but I'm not inclined to transition to the pay version of Auctiva as long as these issues keep popping up.

Okay, that's my vent, now where's the bloody update and real NEWS?? Wink
D dlairdjr1Member
I do this part time. I work midnights, so i don't mind sitting here waiting. I have been patient!! Razz All I did, was went to eBay, loaded up a new pic for the auction, and BOOM !! There was a pic !! The ones that I couldn't add one to, I put a note in the description. I've had 4 requests in the last 10 min for a pic.
I do believe that we should be patient, and the best is yet to come !!
B booboopuppyMember
attire4less, like you, I value my time with family and rarely let anything interfere with that. That said, if EBay was my livelihood, I'm quite sure that my husband would've been right beside me at the computer if I had to revise my schedule due to expected server downtime.

I guess I'm one of the lucky ones. My gallery photos were still there during this entire issue and I still got bids.

Hope everything works out for you. I'm sure Auctiva had their reasons for changing their schedules.
J johnjohnMember
quote:
Originally posted by annkate:
quote:
Originally posted by edenmoseley:
I never lost my gallery pics? just the ones in the auctions????


I had never checked the gallery, actually. Someone on another board said her gallery images were back up. I just assumed they were down. So, never mind...


Gallery pics reside on Ebay's servers, NOT Auctiva's, thank God. It's a tough sell with only gallery pics, but it's something at least. Now, if someone at Auctiva would actually post some friggin' NEWS, I'd rest a little easier and not add to this clutter.
A attire4lessMember
Boo, I appreciate your response. I didn't say my husband didn't help me revise my schedule. However, if you don't realize the need for it because you are busy with the new plans, not much help can be done. Some things in your life you can't change to accomodate a move that was postponed several times. No amount of resheduling or help on my husband's end can change the fact that by not listing Thursday to avoid this issue cost me lots of money. And by having anyting end today has cost me big too. When I listed items last Tuesday, the plan was Thursday. I planned to skip Thursday, so I had to take all auctions on Thursday that ended without bids & I re-listed them to end on Tuesday on 5 day auctions rather than end on Thursday without bids. Just realizing that I did that...what a headache. I would have NEVER ended a single auction/fixed price listing on Tuesday KNOWING this would happen.
N nagragsMember
Hello Joe,I started to have problems yesterday with my ebay listings.Then today I woke up to NO pictures & customers wanting to know whats going on.With further investigation, I found that you were moving your servers.I was not told & knew nothing of this at all, otherwise I would have left listing some of my things untill you had it all taken care of.How much longer is it going to take? Not happy, I have lost money & inconvenienced customers. UTAH
B bakerboyMember
images are up on my auctions...store window nothing shows up......and if you click on an image to supersize you are directed to this message board. But things are improving and i'm not worried i'm here for the long haul. Auctiva is still better than other auction management sites that you have to pay for i've tried some other sites and they also have issues.
R rhondaMember
quote:
jerry shirtino
Newbie
Posted March 07, 2006 01:26 PM
Help! I have been listing with Auctiva for about 6 weeks. Have been very happy till now. All I can get is this stupid page. I have about 20 auctions to list for Sunday. I cannot access website. Do I have to go to Ebay? Somnebody help.


Sure you can list thru ebay...
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