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Alert: Site Maintenance Mnnday, March 6

A auctivajoemAuctiva Support
As you may have seen in the press release email sent out Wednesday, we are moving our servers to a new hosting facility. This will take place on *Monday* 3-6-2006 starting at 9pm PST. It is possible certain parts of the site could be down for up to 12 hours as we move, but we hope to have things up a lot quicker than that.

Regards,

Joe
Last edited {1}
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N nannyMember
hello joe.
my pictures were down today,and the alert that i got yesterday said that it be moved today.i put a notice in all my listings that the picture server was down and that was why you couldn't see my pictures to my listings.is it going to happen again, and i need to leave the notices in my listings for the time being r can i now remove them,thank you susan
B beckitMember
I thought I had a handle on the image down time-Last night I determined that 9pm pst- was three hours after my auctions ended so I didn't really have anything to worry about other than other auctions that had plenty of time on remaining on them- and could deal with losing images for the specified down time. After I loaded images onto photobucket for the auction that ended tonight- i decided i didn't need to add to my description ( i had bids) and went to bed with some peace of mind. Now I just checked on my auction thats ending in 6 hours and no images- I should've added the photobucket images just to be safe, but too late now. grrrrrr.! HOWEVER, i do appreciate auctiva and its "freeness" so I don't want to bite the hand that feeds me- just wanted to get that off my chest.

Ruth,,If your auctions are ending today, have bids or less than 12hrs I think you are in the same boat as me (& probably many of us).
S stuggystuffMember
Big Problems here.. Red Face

Ebay in the UK is doing a 50% off listings today, so I thought I would take advantage and get some listings up using features or highlights, something I don't normally bother with.
It's now 18.27 here and only 10.27 PST but the servers are down already!!
I thought I would have time to load my listings to Ebay before the servers were supposed to go down at 21.00 PST. I've got over a dozen listings waiting to go and I can't get them Mad

Anyone got any idea what's going on ?

However as has been mentioned - it's free - don't bite the hand etc. etc!
S stuggystuffMember
Hi Mystic,

I agree, I've used photobucket for a while and have recommended it in other forums. I always upload the same images as I do with Auctiva. I think the problem starts when Ebay has two image sources. I keep a second account on Ebay just so I can look at my listings as a buyer would and a lot of the time if you rely on two hosting services then the listings end up looking very untidy and not professional.
I'd love Auctiva to be up and available all the time but that will never happen unless they generate more money from somewhere. It's absolutely brilliant as a free service, but in the end it is free so what can you do ?

Regards, Stu
roamerroamerMember
"unless they generate more money from somewhere" begs the question, do you buy insurance from them? If more sellers required insurance on their listings, they would have plenty of revenue and we would not have to wonder if they will start charging for the service. Besides insurance does give some peace of mind.
T trekMember
Auctive missed out on a resonable sum of insurance money from me this week purely because a. i don't have the checkout enabled as a lot of my sales are combined shipping which it can't handle and b. the completed transactions haven't been relayed from ebay to auctiva so i haven't been able to purchase the insurance for customers! I've had to got with usps or ups and i wouldn't be surprised if it was about $10 worth of insurance just this week alone. My completed transactions list is missing approx 40 items! Lost revenue is all i can say!
S stuggystuffMember
Hi Roamer,

No I don't buy insurance BUT only because I'm based in the UK. I've asked in another forum whether it may be available in the UK at some point.
I would love to buy insurance through Auctiva.
I don't know anything about the USA but postal insurance over here is totally restrictive.
You can have 'recorded' i.e signed for, but that only covers about $60 and that's if you're lucky AND you can be a***d to fill in all the paperwork AND the recipient is helpful.
The next one we have above that is the proper insured package but that STARTS at $15 per item.
PLEASE give me an insurance deal that I can use over here.
I've recommended Auctiva to loads of people but unfortunately all are UK based, so in a way we are using resources for free with no way of compensating for that.
As I've said, even though it's free it is really great to use and I'd love to help.

That's up to Auctiva management.....

Regards, Stu
K kandtracingMember
Jeff - I can't imagine what you are thinking. My response in oh so slow thread was an attempt to get you to step back and make some tough decisions. Having been in the outsourcing business most of my life, I would have been fired for trying to do what you are doing. Programming 101, when you have serious problems, keep your head and do not make drastic, hasty changes. If you have doubts, what are too think? Your the CEO for godsakes! Don't air your doubts in this forum, get enough technical expertise to analyse the situation adn advise you, then make a decision and stick to it, good or bad.

Since you seem to be having trouble deciding, if I were voting (well I guess I am since I am taking everything off of auctiva like most others) I would follow the suggestions I had in the other post. Manage the problems you have now as you get your users to saftey. By that I mean an orderly shut down of your service, tell us all to quit using the service, hell our auctions can't be running for more than 10 days. If you prevented any new activity starting right now, in 10 days you could make this entire move RISK FREE. You would not have to be worrying if you were going to introduce more pain or not. I am having a hard time understanding why this is not the obvious path!

I hope other post but if you told me I needed to stop using the service for 30 days while you moved to your new data center and that you wouldn't let me back on until you were sure you had a service that could provide the stellar service you want to provide. Guess what, not only would I respect that decision, but I would think, wow, auctiva has my interest as their primary concern, you know, turn this into as good of thing as you can. I would be happy to come back at the point in time you let us all know you thought you had a handle on things and I would come back with little fear.

Making a move with all of us using the service and being so unsure, well I can't imagine not always being afraid that poor IT decision's may bite me at any time.

I hope others will share their views. Jeff, I am not trying to slam you, I stated that in my other post. I even invited you to email me personally, but I do feel strongly the current situation is not being handled in your customers best interest. I have a selfish reason to see that change because as I mentioned in my other post, I would really like to see activa survive however in my outsourcing experience, activa is making bad decisions on top of bad problems and I fear that might not be survivable.

Good Luck in whatever path you choose, I personally, as with your other customers, will be better served if your path works out!
C coraMember
Hiya Jeff--let us know if you will be postponing tonight's move. I have listings scheduled to list on 3/12 (a fair amount of time/cushion), but if you forsee postponement, do let us know so I can reschedule/move up my listings. I check your community board everyday when I log in as I'm sure everyone else is doing the same. No complaints here~just anxiously waiting for the big day!! ;-)
E efilnikcufecinMember
I wish you guys could stick to a decision. You keep dragging this out and putting it off and for what? Shut it down and move the thing already, one of 2 things is going to happen.
1. everything goes smoothe and your back up in a couple of hours.

2. It's a total disaster everyone walks away from the site.


If you can change the move to Monday then why not Monday 3/13/06 that gives us 9 days notice and those of us who don't want to chance losing money monday and tuesday when the images are not working can tak this monday and tuesday off so our listings are not effected.

Jeff is just contributing to his own stress and the staff's stress by making announcements and not going through with it and then you got to hear people like me bitching about it.
M mikebikerMember
I just do not get it! The guys at Auctiva are doing thier best to make this transition as easy as possible and you keep complaining. This is a BIG deal for all of us with auctions running through thier site. I have nearly 50 ending on Sunday night. If this were ebay you would get NO notice of anything. You would wait three days for a canned response. They are being as honest as possible. Personally I have listed some auctions at ebay just to be safe, but I am very anious to get back here to list. The service is great and I am getting great prices for my items with the extra pictures and templates. So please be patient for a week and let them get this done and then come back and enjoy the benifits.
E efilnikcufecinMember
I'm not really complaining about the service or the website I am simply upset that last night I expected this to all be over today. Now it's monday. Then it will be tuesday then thursday then next wednesday. So why not give it a week tell us straight up "Hey we are moving the servers next monday." Don't like it don't list for auctions to end at those times. End of story. If this were a NY based company they'd be done already because they'd have their ba!!s cut off if they didn't. Yeah yeah I know I know Impatient New Yawker. What can I say Red Face I love this site I am even considering the insurance thing like you said I just have to get all the info. I am working from it right now infact scheduling photos from tonight from saved ads and it's so easy to work with. I can't complain about anything else here. I never really have except last week when things went a little hay wire. LIke I said I am not really as upset as I sound about this. I have 23 ending monday and one that I know will go up over $100 so if this were all done last night I wouldn't have to worry about it now. But I am going to SD and revising mondays items so that I am using their code instead of auctiva for monday and tuseday. Why because I sell collectible magazines and don't want to take a chance of losing bids if they pull the plug before my listings end.
M mikebikerMember
We just have to face there is no good time to do this. I was sweating Sunday Night as I expect it to top 2500.00 and maybe more. I start all my new listings on Sunday as well. So I have for this week listed a dozen here and 20 to 30 more over at the bay. If all is well by thursday next week I will be back here with 40 to 60 more auctions to list. Since this is my living I have to protect my weekly income. But this is a very nice easy to use site and I will just have to work around the big change. Think how much fun it is to move you home stereo Tv Surround Sounds Etc. Well this is SO much bigger and has a lot more riding on it so an easy transition for us all is worth the wait.
E efilnikcufecinMember
I understand the reason he waited but I just wish they planned it a little better and informed us sooner. I know they mentioned it in here but I usually don't get in here. I am averaging 2000-2500 a week too but I need to work and have listings working to get there. Thursday killed me. I am working now to make up for it though and I rushed yesterday to bang out 40 more. When I say bang out thats 12 hours between scanning/listing/ and of course my favorite goofing off time. I seem to do a lot of goofing off in 12 hours. But I work from home so I tend to get way to distracted. Anyway I am using SD as a back up and hopefully they won't decide to crash like they usually do.
K kaylamom1Member
OK...I see the move has been postponed. I just want to be clear so I know when I can start launching stuff again. Some stuff has been moved and is being tested - the rest of the servers will be moved on Monday - so are we still looking at a possible 12+ hours of downtime, or less? Is Monday firm for moving? I am anxious to get stuff listed again, but have been holding off so that my listings aren't missing photos and templates during the auction period.

I know this must be a stressful time for you guys and I appreciate the updates - I just want to plan around any outages. Thanks. :-)
H homedogsMember
erm, well 90 listings over the weekend that showed no pictures, apparently an ebay problem so maybe not all above is auctivas fault, ebay never got back on a refund though and all listings had to be cancelled. but today three listings as a test, none showing, saw them briefly without pictures and then they dissapeared. Good luck auctiva in sorting it all out and yes shipping insurance doesn't apply to Hong Kong people either so maybe even a donations box might help i'm sure some users in the community wouldn't mind a small amount each monthSmile
L leasesqftMember
its now march 7th when will the site have pictures...12 hours or 24 hours..i just spent alot of money on ebay and i have nothing showing...there are also images that never showed up in gallery and you were not under maintanance then..i have been putting up with this now for three months gritting my teeth and trying to forgive..but it seems you keep moving to different servers..knowing that you will have growth why dont you look a little further ahead and get the servers that will accomodate your growth instead of looking at it on a weekly basis of growth..your in this for the long haul so look out 2 years instead of 2 weeks..spend the money now otherwise people will go elsewhere. thanks for tour free service but get with the program!! growth prepare for it now!!
D dawnblueMember
Someone was saying on a different thread that they pay $50 a month for Auctiva's service. I didn't know that Auctiva had a pay service - but many people would be willing to pay a monthly fee if it meant the service would be more stable. I am not going to complain about a free service being unstable. eBay is a second business income for me - my first is a web designer and I know that servers, etc are very expensive. It's hard to plan for that kind of growth on a limited budget.
S sellalot48Member
THIS PAST 8 DAYS HAS BEEN BAD, FIRST AFTER POSTING AND TRYING TO POST WITH EBAY'S 10 CENT SALE, AUCTIVA SERVERS CRASHED, AND ONCE THAT WAS FIXED IT WENT OK, AND TODAY 3/6/06 IS THE THIRD SCHEDULED TIME TO SWITCH SERVERS. NOW THEY ARE DOING THIS WHEN MOST OF THE ITEMS LISTED FOR EBAYS 10 CENT SALE ARE ENDING. CUSTOMERS CAN'T SEE WHAT THE ITEMS ARE, GUESS THE 10 CENT SALE WAS A WASTE FOR MOST OF US. JUST WONDERED WHY AUTIVA PICKED THIS TIME TO MAKE THE CHANGE AFTER THEY POSTED A NOTICE IN HERE FOR THE BIG 10 CENT SALE. WELL GO FIGURE.
E efilnikcufecinMember
It's funny how people pop out of the woodwork when the sh!t hits the fan. I posted a poll last week asking if they should get it over with or if they should give us a weeks notice to get our acts together and make sure we are prepared for image outages. Everyone choose get it done. THen I come here the day they pull the plug and everyone is here to bitch.

Here is the link to the poll results.

https://community.auctiva.com/eve/forums/a/tpc/f/579...51/showpollresults/Y

I posted it because I knew people would be upset when they pulled the plug. I thought since they postponed it from thursday to friday to monday they could at least extend it 9 days and send an email that on 3/13/06 the servers would be moved and we could decide if we wanted to schedule listing to end that day. No one responded so here we are. I know not everyone comes in here I usually don't but we are all here to bitch about it now.
E efilnikcufecinMember
quote:
Originally posted by efilnikcufecin:
It's funny how people pop out of the woodwork when the sh!t hits the fan. I posted a poll last week asking if they should get it over with or if they should give us a weeks notice to get our acts together and make sure we are prepared for image outages. Everyone choose get it done. THen I come here the day they pull the plug and everyone is here to bitch.

Here is the link to the poll results.

https://community.auctiva.com/eve/forums/a/tpc/f/579...51/showpollresults/Y

I posted it because I knew people would be upset when they pulled the plug. I thought since they postponed it from thursday to friday to monday they could at least extend it 9 days and send an email that on 3/13/06 the servers would be moved and we could decide if we wanted to schedule listing to end that day. No one responded so here we are. I know not everyone comes in here I usually don't but we are all here to bitch about it now.


I didnt point any fingers and and I am bitching too.
E efilnikcufecinMember
OK here is the UPDATE:

They are still working on it. It will be done soon but not now.

If you had the time to read the alert you would have noticed that it said "it could take up to 12 hours to complete the move" now since auctiva started the move at 9pm pacific standard time that means it could still take 3 more hours because it's only 6:14am PST. By the way I was not saying you were bitching so whats the problem?
A aswMember
quote:
Originally posted by Auctiva Joe M.:
As you may have seen in the press release email sent out Wednesday, we are moving our servers to a new hosting facility. This will take place on *Monday* 3-6-2006 starting at 9pm PST. It is possible certain parts of the site could be down for up to 12 hours as we move, but we hope to have things up a lot quicker than that.

Regards,

Joe


I didn't receive any notification of the move due to no pictures showing I am now losing money on ebay.
E efilnikcufecinMember
they unplugged the servers and physically moved them from what I understand. It is going to affect the whole site except the community and I think support. They were not moving those servers so that in case the new data center goes down we can still file support tickets and get info in the community. But thats all after the move today. Thats how I understood it was happening anyway.
E efilnikcufecinMember
I actually posted spmeplace directions on how to sign up for sparedollar and copy and paste your listings to their site and get the html code so you could revise your listings ending monday and tuesday to be working at sparedollar but of course everyone here is much smarter and siad it wasn't worth the effort. Of course it only took me about 60 seconds per listing and I had working images on all my listings ending monday because I had a feeling they were going to pull the plug early. If people didn't think it was such a waste of time they would have working images too. I learned from sparedollar that it's not good to have all yor eggs in 1 basket especially on that site.
A avanteguardeincMember
quote:
It's funny how people pop out of the woodwork when the sh!t hits the fan. I posted a poll last week asking if they should get it over with or if they should give us a weeks notice to get our acts together and make sure we are prepared for image outages. Everyone choose get it done. THen I come here the day they pull the plug and everyone is here to bitch.


Um....I am sorry to say, but I have no reason to "pop out of the woodwork" and come here unless there is a problem and you are assuming everyone just comes here on a regular basis. I don't have time to come to this forum every day just to hang out and see what is going on. When my e-mail box started filling up with complaints with customers about no pictures in my 1500+ ads and when my eBud template refused to update this morning was when I decided to "come out of the woodwork" to see if I could find out what is going on. If I was properly informed about the possibility of issues I wouldn't have a reason to come here to bitch because I would have been aware that there would be problems and not surprised. The press release from Auctiva in no way mentioned any down time or possibility of issues and I shouldn't have to assume that there would be. I have reread the press release mutliple times (and it's not that long LOL) to see if I was missing something. Did I not get the same press release everyone else did because I am a paying "Classic Auctiva" user ? I am in full support of Auctiva and understand there will be growing pains. For all you 'newbies' posting here, I have been with Auctiva a long time, and I am a paying customer, not a free customer, so I have a good understanding of how things tend to work with Auctiva and plenty of experience dealing with it. Auctiva is a fantastic service (probably the best at what they do) with the exception of their communication skills. I have every right to be irritated (to say the least) about the situation. Lack of communication from Auctiva prevented me from being prepared for this issue otherwise I would not have "come out of the woodwork". Assuming I would or should come here to the forum or even to the Auctiva web site every day just to see if there is going to be a problem is unrealistic. If you are suggesting I have do that, then you yourself are attesting to the unrealiability of this service. As a long time user, I still give Auctiva a little more credit than that LOL.
E efilnikcufecinMember
quote:
Originally posted by dawnblue:
OMG!! LOL! That's a tragedy - the froggy isn't working? And IMAGINE - I'll bet everyone else is so busy yelling at each other, they didn't even know the universe was coming apart at the seems like that!!!! LOL

I wish I had seen your tutorial - I think it's a good idea.


I am looking for it. You could still do it if you copy and paste your title and description from your listings on ebay.

OK here goes again.

1. Open a free account at SD.

2. upload your images to SD.

3. make a profile and select a template. You can find custom templates in the forums under "templates" You have to join the template warehouse and they have tons of templates there.
(If you use a custom template you to copy the code and save it in the custom templates area, which is under the "listings tab" IN your profile you will see where it says "select a template" you will see their templates to the left and your custom template in the column to the right. Click any sparedollar template first, then click your custom template)

4. select your images, price, and any other options you want to use that are not going to change.

5. save the profile.

6. open a new listing and copy the title, description and shipping details from ebay and paste in the appropriate areas.

7. scroll all the way down and click "preview"

8. on the preview screen right click and the drop down window will open. You will see "view source" click that. a pop up window will open with the HTML code. right click and select "select all" in the pop up box that will highlight the code. Right click and select copy.

9. go back to ebay click revise your item, and select edit description. in the description box right click and "select all" that will highlight the auctiva code. Then right click again and click "paste" that will remove the highlighted code and insert the sparedollar code.

10. click save.

You now have images in your listing working off sparedollar not auctive.

11. Pray sparedollar doesn't fall apart while you are using them.

It's probably too little too late now but it works. It's not as hard as it sounds and it takes a couple of seconds once you get the profile the way you want it. They are also very easy to use.
D dawnblueMember
quote:
Originally posted by efilnikcufecin:

I am looking for it. You could still do it if you copy and paste your title and description from your listings on ebay.

OK here goes again.

1. Open a free account at SD.

2. upload your images to SD.

3. make a profile and select a template. You can find custom templates in the forums under "templates" You have to join the template warehouse and they have tons of templates there.
(If you use a custom template you to copy the code and save it in the custom templates area, which is under the "listings tab" IN your profile you will see where it says "select a template" you will see their templates to the left and your custom template in the column to the right. Click any sparedollar template first, then click your custom template)

4. select your images, price, and any other options you want to use that are not going to change.

5. save the profile.

6. open a new listing and copy the title, description and shipping details from ebay and paste in the appropriate areas.

7. scroll all the way down and click "preview"

8. on the preview screen right click and the drop down window will open. You will see "view source" click that. a pop up window will open with the HTML code. right click and select "select all" in the pop up box that will highlight the code. Right click and select copy.

9. go back to ebay click revise your item, and select edit description. in the description box right click and "select all" that will highlight the auctiva code. Then right click again and click "paste" that will remove the highlighted code and insert the sparedollar code.

10. click save.

You now have images in your listing working off sparedollar not auctive.

11. Pray sparedollar doesn't fall apart while you are using them.

It's probably too little too late now but it works. It's not as hard as it sounds and it takes a couple of seconds once you get the profile the way you want it. They are also very easy to use.


Oh you didn't have to go through all that trouble to find it for me - but I will definitely bookmark it for future use. Some people are also using img bucket for their picture host. I have my own website, so I might just host my own images. My website is always stable. Thanks for the tip -
E efilnikcufecinMember
quote:
Originally posted by dawnblue:
quote:
Originally posted by efilnikcufecin:

I am looking for it. You could still do it if you copy and paste your title and description from your listings on ebay.

OK here goes again.

1. Open a free account at SD.

2. upload your images to SD.

3. make a profile and select a template. You can find custom templates in the forums under "templates" You have to join the template warehouse and they have tons of templates there.
(If you use a custom template you to copy the code and save it in the custom templates area, which is under the "listings tab" IN your profile you will see where it says "select a template" you will see their templates to the left and your custom template in the column to the right. Click any sparedollar template first, then click your custom template)

4. select your images, price, and any other options you want to use that are not going to change.

5. save the profile.

6. open a new listing and copy the title, description and shipping details from ebay and paste in the appropriate areas.

7. scroll all the way down and click "preview"

8. on the preview screen right click and the drop down window will open. You will see "view source" click that. a pop up window will open with the HTML code. right click and select "select all" in the pop up box that will highlight the code. Right click and select copy.

9. go back to ebay click revise your item, and select edit description. in the description box right click and "select all" that will highlight the auctiva code. Then right click again and click "paste" that will remove the highlighted code and insert the sparedollar code.

10. click save.

You now have images in your listing working off sparedollar not auctive.

11. Pray sparedollar doesn't fall apart while you are using them.

It's probably too little too late now but it works. It's not as hard as it sounds and it takes a couple of seconds once you get the profile the way you want it. They are also very easy to use.


Oh you didn't have to go through all that trouble to find it for me - but I will definitely bookmark it for future use. Some people are also using img bucket for their picture host. I have my own website, so I might just host my own images. My website is always stable. Thanks for the tip -


I didn't. I re-typed it. (froggy smiley sticking his tongue out)
W wahm922Member
quote:
Originally posted by dawnblue:
quote:
Originally posted by efilnikcufecin:

I am looking for it. You could still do it if you copy and paste your title and description from your listings on ebay.

OK here goes again.

1. Open a free account at SD.

2. upload your images to SD.

3. make a profile and select a template. You can find custom templates in the forums under "templates" You have to join the template warehouse and they have tons of templates there.
(If you use a custom template you to copy the code and save it in the custom templates area, which is under the "listings tab" IN your profile you will see where it says "select a template" you will see their templates to the left and your custom template in the column to the right. Click any sparedollar template first, then click your custom template)

4. select your images, price, and any other options you want to use that are not going to change.

5. save the profile.

6. open a new listing and copy the title, description and shipping details from ebay and paste in the appropriate areas.

7. scroll all the way down and click "preview"

8. on the preview screen right click and the drop down window will open. You will see "view source" click that. a pop up window will open with the HTML code. right click and select "select all" in the pop up box that will highlight the code. Right click and select copy.

9. go back to ebay click revise your item, and select edit description. in the description box right click and "select all" that will highlight the auctiva code. Then right click again and click "paste" that will remove the highlighted code and insert the sparedollar code.

10. click save.

You now have images in your listing working off sparedollar not auctive.

11. Pray sparedollar doesn't fall apart while you are using them.

It's probably too little too late now but it works. It's not as hard as it sounds and it takes a couple of seconds once you get the profile the way you want it. They are also very easy to use.


Oh you didn't have to go through all that trouble to find it for me - but I will definitely bookmark it for future use. Some people are also using img bucket for their picture host. I have my own website, so I might just host my own images. My website is always stable. Thanks for the tip -


Don't forget to inform people that after this month is up all their images will go *poof*

WTH would you waste time setting up an account you have to intention on using because Auctiva is down for a few hours just like they said it would?

doesn't make much sense to me!

BTW - I have had pics on one ID and not the other so I guess they are in the process of getting things back up.

There is no magic wand, these things take time so relax and come back later for an update Big Grin

Man life is so much more fun if you just stop bitching and complaining about everything Eek

Are we having fun yet?
D dawnblueMember
Ok - it's not letting me quote for some reason - but it's been great meeting you Freddy - have a great day. I hear they have some of the images up - which means at least ONE server is back up and that's a good thing.

I have a ton of photography to do - and I really don't feel like it, but the kids are in school, so I guess I better hop to it..


Get it... Hop to it.... LOL
E efilnikcufecinMember
Freddy the Frog. What was the name of that show. I remember it was on like 5:30am and there was a frog, and owl, and a hippo I think? It wasn't "The Great Space Coaster" It was something else I remember I used to watch it but can't remember the name.

The idea behind the SD thing was if you had listings ending last night and today while they were working on moving the servers you'd still have images working on ebay. Then there is no reason to bitch. By the way tomass doesn't pull the plug on the free account until the 15th so thats 45 days and also since he the free 30 day trial would end on the 4th, 5th or 6th you'd get an extra month and that is right out of merrygolds mouth. She told me that when I joined and I had 2 free months. Also why would you need those images when auctiva is back up? All the ads are seved here and are being moved to the new servers. It was just a suggestion. It worked like a charm for me.
A avanteguardeincMember
quote:
I don't think I ever saw that either. I liked
Sesame Street, Electic Company, 321 Contact and Reading Rainbow. I seriously never watched anything else - told you I was a geek!


LOL You guys are REALLY making me feel OLD since I am old enough to not only have watched all of these programs on a regular basis, but can clearly remember them today ! Maybe the fact that I can actually remember means I am not that old yet LOL. I thought I already had enough stress on my plate today LOL
A avanteguardeincMember
quote:
I liked the electric company and sesame st too. I still watch when I see it. I hope they get the site working soon because I am supposed to be off tomorrow and I usually get listings done for tuesday and wednesday on monday and tuesday. I am going to be at the Metropolitan Museum all day tomorrow so I can't work. Oh and Saturday I am going to see this


Well it is turning out to be a rather beautiful day here in post-Katrina Lousiana. The sun is shining, it's 66 degrees with a cool breeze....and my 5 cats are basking in the sun on my patio about 5 feet from their feeding bowls and 3 robins are pecking at the food and the cats could care less - that's a sign to me that Auctiva was really telling all of us we deserve an extra day off LOL. I have plenty off yard work I can do si I think I'll make good use of my time. Maybe when I come back inside everything will be up and running better than before. Is that wishful thinking ? Am I jinxing it ? If so, maybe I'll just turn on PBS and see if I can find Sesame Street and regress back into a childhood state LOL.
S sports-cornerMember
I myself have over 200 auctions going with no pictures at all. Like the rest of you. anyways for about 10 of the auctions what i did was go to the revise your auction. Go to edit pictures.
Downloaded the ebay enhanced picture service active x control and Posted my pictures from my harddrive. On these 10 auctions i now have pictures. Hope this helps. takes a while to do this
E efilnikcufecinMember
That was my suggestion the other day and people wre like "I don't have the time to do all that" and I basically told them how to use SD and get the codes and revise their listings so they worked off SD. Which we both know is a crap shoot. Mostly because SD is a crappy site. Now it's too late and everyone panics. (Not meaning you) All we can do is wait. I did it on saturday but only for listings ending last night. I dont have any ending today. I am not allowed to use BIN.

Theivyhollow:
I can't get in the site to list yet.
E efilnikcufecinMember
quote:
Originally posted by dawnblue:
go back and read an earlier post on this thread made by Elfi

You can also hand code your listings if you know HTML and not have to pay for the multiple images - just use a free site host to host them like image bucket. Lots of work if you ask me. I will just be patient. I write enough HTML without having to do it in ebay too.


"EFI" LOL
U usoldwhatMember
Dam you people who just talk on the NEWS site. Go to the LOUNGE if you are bored and can not work! This board supposed to be for information on the Auctiva system and not your lunch hour or where to host your photos for free. With all this sh*t in the forum how can those of us who really want information find it through all your bs!
A attire4lessMember
Sharky, I didn't list Thursday because they said it would be Thursday (the server change). I didn't want my best night ending without photos. Then it changed again. And again. I had already run my 10 cent fixed price campaign for Tuesday starting last Tuesday. I had NO clue these 100 items would go into final hours with no pics. Even when I finally checked what was going on over the weekend, I had already started my shopping, pics & so on for this week. I can't not list this week due to this crap again. Had I spent my time copying the photos onto my hard drive, I would have put myself back a couple days (just for those fixed priced listings). My family just moved into a new house & I barely had time to list & had to deal with this.

For those that mention free, it isn't free. You pay for it in some way, by referral or loss of revenue. I don't use Auctiva because of the price. I LOVE the program, when it works. Even if it is listing, what good is all that time wasted listing to have no pics. Those of us who listed all last Tuesday to take advantage of the fixed price day didn't expect this issue to be ongoing, still. No way would I have wasted time listing anything to close on Tuesday, had I known the day was Tuesday. Now, my best listing day, Thursday, has nothing ending on it & I loose out on sales today.

And I agree with Sharky, I'll post what & where I want to. This isn't a lounge topic.
E efilnikcufecinMember
OK Michelle 3 times I tried to write this and 3 times I deleted it.

On saturday I posed a poll asking if they should make the move monday and get it over with , or postpone it until next monday 3/13 so we can decide if we want to have listings ending monday and tueesday. Of course everyone said get it over with. I know not everyone has the time to come here me included but I still think they should have moved the servers mnext monday and on saturday they could have sent a mass email to everyone and let them know 9 days in advance that monday 3/13 the site would be down.
A attire4lessMember
Yes, Pete. I agree. 100%. I agree too that it is nice to get over with, but I think it would have been best to give more notice to prepare. Not affect our money any more than it did. I personally don't like Mondays & Tuesdays & could have worked around it had I known. It was originally set for Thursday. So, I re-arranged my whole week around that.
E efilnikcufecinMember
the thing is that we had ebay hobbiest here and not the serious sellers saying "how can we complain about the site." and "How is it killing our business." My response was "Some of us rely on ebay to eat. We are not getting rid of junk we dont want or have another income and doing this for fun."Some people just don't get it. Yes It's a free site but there are sellers here who still on the site working and the staff making decisions responsibly and giving us enough time to decide what is best for our business. (some idiot actually told me to grow up when I said that) How would Jeff feel if the new data center people just decided that toinght they were going to pull the plug and move servers around. The CEO seems to not think this effects the users business here.

OK I am done. Back to telling mickey mouse jokes and talking about the muppet show because I know "usoldwhat" is just waiting to continue that converstation
M midsouthgames (Guest)
So what happened to Friday server move? Its Tuesday, I still cant list, and I cant go anywhere but the message forum.

When I started using Auctiva my boss thought it was the best idea ever, free listings. And now We havent been able to list stuff since Friday and hes not happy. This all comes down on me that it doesnt work.

ANY idea when this will work again?

And if your fixing things here are some ideas!
-add a "Store catagory" so I dont have to keep editing it in ebay.
-make a "shipping will be determined after auction" selection, some things have to be packaged before they can be quoted! I have to keep fixing that in ebay too.
D dawnblueMember
OMG! Are you bored?? LOL! I thought you were leaving, so I went to relist some ebay items - don't need auctiva for that - I come back and you're ranting Big Grin

I would never use Andale - they screwed me royally. I missed that thread where Jeff said that. As a web site owner, I understand though. I have told people to go take a flying leap off into deep water before.

I am not a hobbyist, but I run two companies - one is my eBay business and the other is web designing. If I relied solely on my eBay business to keep a roof over my head, I don't think I would use Auctiva - I would need something more reliable. But I do rely on eBay for about 1/3 of our household income - not to mention it pays for our annual Disney passes. I really like Auctiva so far (but it's only been since September.

Hopefully, the server move will fix the problems. If not, I will have to move on elsewhere - although I would hate to do that.

Now - just for USoldWhat's benefit - tell me some more Mickey jokes you goofy dog! LOL
E efilnikcufecinMember
quote:
Originally posted by midsouthgames:
So what happened to Friday server move? Its Tuesday, I still cant list, and I cant go anywhere but the message forum.

When I started using Auctiva my boss thought it was the best idea ever, free listings. And now We havent been able to list stuff since Friday and hes not happy. This all comes down on me that it doesnt work.

ANY idea when this will work again?

And if your fixing things here are some ideas!
-add a "Store catagory" so I dont have to keep editing it in ebay.
-make a "shipping will be determined after auction" selection, some things have to be packaged before they can be quoted! I have to keep fixing that in ebay too.


They posponed fridays move to 9pm Pacific standard time monday. The site worked fine all weekend? It has only been down since last night.

-add a "Store catagory" so I dont have to keep editing it in ebay.

If you look at your ebay settings you should see a button that says "update store catagories" it's under the setting catagory.

make a "shipping will be determined after auction" selection, some things have to be packaged before they can be quoted!

In the shipping profiles they have an option to use a shipping calculator. You type in the weight of the package and how you are sending it. i.e. Priority mail, or first class mail, etc and it puts a calculator in the listing that the buyer can enter their zip code and it gives them the exact shipping amount. You can even add handling and it will calculate it right in without the buyyer knowing.

If you need help I can look it up later when the site is running and tell you how to do it exactly. I hope that helps.
D dawnblueMember
It was actually scheduled to end about an hour and a half ago. Some features have come back online for some people - so they are working on it and apparently have at least one server ready to go. Other than that, I don't think anyone other than auctiva can help - but they are busy with the set up right now and haven't checked in. Hopefully, any minute now.
C coraMember
It's 1:36 p.m. Eastern Time here & some parts of Auctive are up & working. About an hour ago, I couldn't even get any part of Auctiva's Website to come up. So, it looks like it's coming back online one bit a time. To me, that's a good sign--better than none at all!! I'll be staying up late tonight--got a bunch of things to list. Using TurboLister has cost me $$ these last 2 weeks!!
E efilnikcufecinMember
I have to feed the cats and also I want to go to the post office to see if there is anything in the PO box at 4pm. Then I am going. My cats will tear the place apart if I don't feed them.

I have a website too, and I am also an electrician but I amnot doing that anymore.

I don't know anymore Mickey & Minnie Jokes though.

BUTTTTTT!!!

A second grade teacher says to her class " I am going to say a letter of the alphabet and I want you to tell me a word that begins with that letter and use it in a sentence. So she says "A" Immediately Ralphy jumps up and has his hand in the air. The teacher thinks to herself " I better not call Ralphy because he will just say 'a$$hole" or something like that." So she picks Sally. Sally says "Apple. Today we went to the orchard and picked apples." "Very good Sally" The teacher says now "B" Again Ralphy jumps up he's shaking he's dancing and again the teacher says I better not call Ralphy because he will just say 'Bas--rd' or something like that." So she picks Johnny. Johnny stands up and says " Ball. Today in gym we played football" So she keeps going and the whole time Ralphy is jumping up and down waving his hands until she gets to "R" Again Ralphy jumps up and the teacher figures "OK R what can Ralphy possibly say that starts with R that is so bad. "OK Ralphy it's your turn." The teacher says. With that Ralphy stand up with a big grin on his face and says "Rabbit. A big f@#$ing rabbit."
S sharyMember
quote:
Originally posted by dawnblue:
OMG! Are you bored?? LOL! I thought you were leaving, so I went to relist some ebay items - don't need auctiva for that - I come back and you're ranting Big Grin

I would never use Andale - they screwed me royally. I missed that thread where Jeff said that. As a web site owner, I understand though. I have told people to go take a flying leap off into deep water before.

I am not a hobbyist, but I run two companies - one is my eBay business and the other is web designing. If I relied solely on my eBay business to keep a roof over my head, I don't think I would use Auctiva - I would need something more reliable. But I do rely on eBay for about 1/3 of our household income - not to mention it pays for our annual Disney passes. I really like Auctiva so far (but it's only been since September.

Hopefully, the server move will fix the problems. If not, I will have to move on elsewhere - although I would hate to do that.

Now - just for USoldWhat's benefit - tell me some more Mickey jokes you goofy dog! LOL


Dawn;
I am currently looking for someone to make me a few web pages,, if you hire out would you please contact me?
sharyh@chartermi.net
A agemortwoMember
I can understand that sometimes deadlines with moves can take longer than normally expected and we appreciate everything that Jeff and crew are doing to make listing faster and easier. We would appreciate, however, if we could be given a situation update so we can plan out the rest of our day and week.

Thanks and we look forward to hearing something.
S ssentMember
Does anybody have any ideas of other ways I can check if a customer checkout was completed or not? I have a couple items I need to ship today, but didn't receive a checkout completion e-mail for. I would assume that means it wasn't completed, but I don't want to buy insurance through the Post Office and later find out that I already paid for the insurance on Auctiva. I imagine it would be a hassle to get the insurance cost refunded. Any ideas?
E efilnikcufecinMember
me too. I was wondering how auctiva was about combined items. Sometimes I have to uncombine and recombine because the buyer bids on more stuff the next day. I am very flexible about combining. I don't charge extra to combine and charge exact shipping. Thats why I have a lot of return customers. You could say I keep them coming. oops did I say that. OK you can hit me. Sorry.
E echobugMember
I am super new to Auctiva, I just started using it on my listings about week or so ago, and bingo an item sold and the person is unable to check out because she is being redirected to auctiva. Can anyone tell me how to avoid this problem? Also how do you purchuse insuance through Auctiva. I'v been hearing alot about that, but not about where to locate the page to do it.
E efilnikcufecinMember
quote:
Originally posted by Auctiva Kevin K.:
Quick update:

It's been a long night, but we do have all the servers moved from Oakland to Sacramento. They are in place, up and running and all of that.

We're just working on the last few pieces of the puzzle right now.

Hopefully finished within an hour. Two at the most. I'll update you here if things change.

-Kevin


Cool thanks for the update. Don't read anything we said about you in this thread. It's all lies, and keep in mind it wasn't me. LOL. It was all "dawnblue" she put us up to it.
E efilnikcufecinMember
quote:
Originally posted by echobug:
I am super new to Auctiva, I just started using it on my listings about week or so ago, and bingo an item sold and the person is unable to check out because she is being redirected to auctiva. Can anyone tell me how to avoid this problem? Also how do you purchuse insuance through Auctiva. I'v been hearing alot about that, but not about where to locate the page to do it.


I should have know that when I clicked supersize image and it took me to the community too. I wasn't thinking about the check out though. I never used it. But I guess it makes sense.

Please don't let this setback discourage you from this site. It is usually a great site they just need to get it back up and running and you will see what I mean. The only thing I can think of is to have them use ebay check out but then you still wont be able to purchase insurance. Can you email them ad tell them to try and check out again tonight. This way the site should be working again.
E efilnikcufecinMember
quote:
Originally posted by dawnblue:
WHAT!!!!! Freddy - I've got another frying pan for you.

Actually, Kevin, I've been trying to hold down the fort and telling people to be patient. Thanks so much for the update! I, for one, am grateful and surprised. I know you are so busy - but you took the time to fill us in.


I was just teasing. I'm sorry. We have all been having fun at auctiva's expense today. OK well really it was all me.
E efilnikcufecinMember
2 of my cats bark. Especially when one is hogging the catnip toys. Yesterday they got in the garbage and took out a chicken bone and were barking and growling at each other. I have 3 cats 2 boys and a girl. They are all crazy. Sam' 1 year living here anniversary is today. They are throwing him a party tonight. Hobbs & Seka I got on the same day from the pound. I got them on Halloween 2004 and Seka is a black cat.OHHHHHoooooHHHH!!!! Scary. OK I will try to lay off the cat nip.
A avanteguardeincMember
quote:
I know you were kidding But I wasn't kidding about the frying pan.

I just pick my cat up and move her. She stands there, glares - growls, barks and thens walks off - yes - my cat barks - you got a problem with that! LOL

Alicia Boswell


LOL Too funny......your cat and one of my cats must be related somehow since he seems to think he is a dog most of the time. Yeh, he barks too LOL. And if it weren't for dawnblue and efilnikcufecin providing information and humor throughout the day, some of us may have gone more insane. Sometimes I need a frying pan to use on myself LOL.
D dawnblueMember
Stay At Home - You are welcome -

Freddy - I only have one - but I also have a ferret. She hates my ferret and you should hear her bark when they get in the same room - or if a stranger comes to the door. She just barks once and walks off. The first time she did it, I thought I was hearing things. I've had cats my whole life, but I never had one that barked.
J judywMember
Auctiva Kevin K. ----- THANK YOU SO MUCH FOR THE UPDATE!!!! Glad to hear all is going well (?). We all here don't really need to know details. I really like that, "you should not read anything we said about you in this thread, because it is all lies". Can't say dawnblue or anyone put us up to it cuz I think we did not need anyone to do that. Can anyone spell "frustration"! There are a few of us who are Confused Big Grin Roll Eyes patience and understanding for you Razz (ha ha ha). Keep up the good work (just work) and "MAY SPEED BE WITH YOU". Most sincerely ( Big Grin)supportive....EchoSales
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