Any one have THIS problem

Please tell me that you hadn't left her feedback first and that it was positive? Because when the seller leaves feedback first it doesn't leave any area for negotiation if the buyer is displeased. They neg and move on, happy as a lark that they have left you what they feel is your due and you can't do anything about it.

Feedback is not the place where a seller should be notified of a problem with the outcome of the auction.

How many feedback does the seller have? There are new rules and regs in regards to feedback from newbies. Newbies don't understand the ins and outs of selling online and sometimes, yes, sometimes fly off the handle. <blech>

Can you explain your case to her once again and then file for a mutual withdrawal? That is of course unless you haven't left feedback for her.

Good Luck,
Donna

Like a dummy I left her feedback already. Now I have absolutely no recourse. I have been nothing but sweetness to her, practically bending over backward to please her, and she went and left this nonsense.

She has a feedback score of 27. I don't know what ebay rules have to say about it but it is a downright bummer.

Did you know you can leave a comment regarding her feedback. I'm not one who waits for the feedback to see whether I will leave positive or not. I'll wait if the buyer has been strange or difficult. There is a small percentage of impossible people on Ebay. I have found that they usually purchase something for a very low price and don't use Pay Pal. You just have to ignore her and move on. Good luck to you.

Don't answer anymore emails and let it die...
no amount of explanation is going to apease this person.

YOU know that you did the right thing.

quote:

Because ebay invoices do not show shipping insurance from auctiva she assumed I just pocketed the money and didn't insure her item. I tried to explain it to her but she is angry and still feels scammed.

Could you explain what you mean by this - that ebay invoices don't show the insurance? If it isn't on the invoice, where does it show up in the transaction? Thanks!

the shipping insurance "shows up" on the ebay invoice as lumped together with the shipping charges, while the "shipping insurance" line remains blank. Only when you prink the Auctiva "invoice" are you able to see that shipping insurance was purchased. Other than that, it is quite difficult to find documentation for a buyer regarding their shipping insurance. That could be a problem with buyers if they don't feel it is legitimate.

I'm confused as to why you don't just put it on the eBay invoice like you would if you were not using Auctiva's services. That is what I have been doing - is there a particular reason why I should not be doing it this way?

quote:

Originally posted by bird.mad.girl:
Like a dummy I left her feedback already. Now I have absolutely no recourse. I have been nothing but sweetness to her, practically bending over backward to please her, and she went and left this nonsense.

She has a feedback score of 27. I don't know what ebay rules have to say about it but it is a downright bummer.

27 is still a newbie..but your buyer doesn't fall under the qualifications. I believe it's 10 feedback or less.

I would jump on the response to their feedback as fast as I could. Like white on rice. It was great when we the sellers could use another country's eBay sign in and use their 120 character to explain our side of the situation..but eBay stopped that and stated that if the item wasn't sold under that country's eBay..then feedback couldn't be left using the back door. Darnit!

Be sure to not only respond to YOUR feedback but go to the feedback you've left her and respond with a beware sellers this customer is blah blah blah.

Best of luck,
Donna

quote:

Originally posted by Suthrnjewl:
Be sure to not only respond to YOUR feedback but go to the feedback you've left her and respond with a beware sellers this customer is blah blah blah.

Donna, you can respond to feedback you left someone else?

But, yes, bird.mad.girl, you should definitely post a response to the feedback she left you. Don't say anything negative about the buyer -- just explain how she was mistaken.

Also, is there nothing you can send the buyer to show her insurance was purchased?

From now on, you might separate the insurance and shipping charges on the invoice so people know for sure what they're paying for. Either that or state in each listing (and in your terms) that insurance is included in the shipping fees (if you don't already).

quote:

Originally posted by Rick Bradford:

quote:

Originally posted by Suthrnjewl:
Be sure to not only respond to YOUR feedback but go to the feedback you've left her and respond with a beware sellers this customer is blah blah blah.

Donna, you can respond to feedback you left someone else?

Yep!
http://pages.ebay.com/services/forum/feedback.html

Follow up to feedback left is the link you're looking for.

State your side of the argument in HER feedback that's already been left. This way if she ever starts selling and someone checks her feedback out, they can see that she doesn't work out the situation first by contacting the other side of the deal before leaving feedback.

Be sure to check through the feedback forum and get some valuable tips.

Take care, Donna

May I suggest that in your "shipping and payment" details that you explain ahead of time in your listings you, do not/or you do use Autiva shipping insurance/or just state you use another insurance other than USPS. This may help clear things up for your buyers.(this is my frist post,hope I did it right!)
Don't worry too much...you will not be able to please everyone. And do reply to feedback on yours and hers as stated by our other friends here.

quote:

Originally posted by Suthrnjewl:

Yep!
http://pages.ebay.com/services/forum/feedback.html

Follow up to feedback left is the link you're looking for.

I had no idea. Thanks!

Yeah, the leaving comments is a great feature...if you read my post about the "TERRIBLE CUSTOMER STORY"....

Digressing back to the refridgerator for some good, cold bier from mein homeland..........

Anyway, for once....as much as I don't want to....I have to disagree with a certain Sweetheart about Feedback. As much as it sucks, I firmly believe that once the Buyer pays, it is the Sellers responsibility to leave feedback, since, by all logic, they have done there part. Sure there are some complete a-holes and crazies out there, buy truly...is not there requirement met? I have a BA in Business and 5 years real world experience before my eBiz...and I have to say that I can't see any technical reason why the Buyer should wait for the seller to leave feedback. It sucks...yes. But this has been a MAJOR gripe of mine for years...as a buyer...and now a seller.

Ah, the old "who leaves feedback first" debate! People feel very strongly on both sides, although it seems that many sellers who wait for the buyer to leave feedback are just afraid of being burned (which I can understand).

I generally leave feedback when payment is made but have started waiting, now and again, for transactions that seem possibly questionable.

To me, it seems like a good idea for the seller to leave feedback first, though. I think it falls under the "thank you for your business" part of the transaction.

Sure, it's like walking in a minefield but you won't step on any most of the time. Very encouraging, I know...

LOL lots of good information. I am learning (initiation by fire) as I am new to selling. I didn't know I could reply to the feedback I left her. Am afraid though, if I do that, she will figure out she can do it too and be even nastier. I think she is quite crazy.

I felt it would be best to leave feedback very soon after the buyer pays but thought maybe a way to avoid this type of situation in the future would be to send out a letter about the time of package arrival to check on the status. At that point if the buyer seems crazy I will know to wait on leaving positive feedback. Seems like a lot of work but maybe being proactive would help solve potential problems?

quote:

How many feedback does the seller have? There are new rules and regs in regards to feedback from newbies. Newbies don't understand the ins and outs of selling online and sometimes, yes, sometimes fly off the handle. <blech>

Can you provide me more information on the rules for newbies? I am unable to find this in ebay's help section. Thanks!

quote:

I generally leave feedback when payment is made but have started waiting, now and again, for transactions that seem possibly questionable.

To me, it seems like a good idea for the seller to leave feedback first, though. I think it falls under the "thank you for your business" part of the transaction.

Sure, it's like walking in a minefield but you won't step on any most of the time. Very encouraging, I know...

Couldn't agree more, that's been my policy, too.
For example, customer pays late, i.e., I had to leave my max of 3 payment notices,...in that case, I wait for them to leave first...or....customer has questionable feedback...I'll wait on that one too.

I actually wish that eBay allowed individual blocking and the option to block based on feedback percentage, that'd be REAL nice.

I leave feedback when tracking notifies me that the package has arrived. I don't wait for the buyer to leave feedback first, but I do wait until it's been delivered.

Yes, a similar thing happened to me regarding insurance from auctiva and an angry customer. I refunded her insurance money to shut her up about stealing from her. I have not used auctiva insurance since for that reason, and because I don't trust them on many technical levels any longer. Auctiva is simply not to be trusted. If they are profiting it is at yours and my expense.