CAN'T LIST ANYTHING!

same problem.

DITTO!

Me, too!!!

This is awful. : ( Sorry we are all dealing with this....Hope it gets fixed soon.
Hope Springs Eternal I Guess!

Same here I thought it was my computer. Can't save anything either. Code d6ea43b6c6c94533ba3f73cfa16e2385. what kind of code is this.

Me either! I keep getting error messages. Lost my description FOUR TIMES now. First viruses for 3 days, now can't list. How are we gonna pay our bills if we can't list, Auctiva?

We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# d267aa93-dbed-44a4-a40d-e8b1cbd938b5. Thank you.

I cant post any listings either very annoying!
I think it must be down to sever repairs.

Add me to the list too. Very aggrivating. My son is having surgery the first week of March and I really wanted to get everything listed today so that I'm done by then.

I'm thinking of trying something other than Auctiva even though I really do like them .... too much stuff going on with them right now though

I am having the same problem - thought I would have a day of sorting out items to go on and do photos etc - put 1st item on and it will not save it so cannot list anything - and I like listing on a Sunday oh well suppose I better get up in middle of night if fixed and put them on.

I can't save listings I am working on now either. Auctiva just keeps getting worse and worse. Its been 2 months since everything worked as it is supposed to on weekend and all Auctiva says is have PATIENCE. Well, how much patience are we supposed to have anyway?

Anyone getting responses from tech support on this listing problem?

Amy

No response. Filed ticket within minutes of it happening.

Can't save, list, or schedule items!!!! Error message is
If you continue to receive this error, please contact technical support referencing ID# 65da0bd2-1a7f-4fd6-8149-12d97f1eb758. T

WHAT IS GOING ON ANYONE KNOW! This is maddening.

Any alternative to Auctiva that anyone has found?

No response from Tech Support. And yes I agree with all of you, TODAY IS the day. It's Imperative we be able to list. We are definitley going to lose money

quote:

Originally posted by tikatikstreasures:
Anyone else having this issue? I can't list anything and It is Sunday. I'm not happy here! I've tried everything!!

I have been trying to list, save, post, schedule and unable to do ANYTHING! When I email auctiva I have never received a reponse! Any ideas that could help me?

Everyone is having this same problem! They are unable to LIST, SCHEDULE, POST, or SAVE! Auctiva has been working on their site since Thursday....When will these problems be fixed?

Over the last couple of weeks, anything submitted on a support request on the weekend has not been answered until sometime into the next week, like Monday or Tuesday. I end up closing them out unanswered in most cases. TEHCNICAL SUPPORT DOES NOT APPEAR TO BE IN ON WEEKENDS.

There are no work arounds that I have been able to find.

And I am loosing money every time. Not a good way to do business when ebay is your sole means of support right now.

Very frustrating indeed.... Have 40 items I need to get up today.... Going to give another day and if still all buggy going to have to look elsewhere. Seems it would be worth paying for image hosting elsewhere if service is more reliable. A shame if this has to be the case as personally I like the templates and simplicity of the set up with Auctiva. But free is not much use if it's not working a lot of the time....

If anyone is able to use Auctiva, and finds the problem rectified, or gets a tech response could they please post to this board?

I'll do the same but as someone said earlier there have been no responses from tech support lately, unless its the standard logging of the ticket.

Can't list either. So, now, I have lost 3 days of work! I usually do alot more on Sunday because the husband and boys are watching football or Nascar. So, I get left alone - except during commercials.

My daughter is graduating this May. And I have been listing above and beyond to help with all the extras. There is a huge expense that needs to be paid in full by March 1. If it is not, she will lose it.

This is causing all kinds of stress. Ebay is about 50% of my income. No listing. No $ALES$!

You're lucky. This is 100% of my living and I can't list at all. Very upset.

Hi womandi,

Did you try the suggestion I posted of checking January for restore dates, since you have none in February?

Danno

Well, this is just pure disaster. For several months, I have listed dozens of rare comic books like clockwork on Sunday evening. I have many loyal followers who anticipate my listings EVERY Sunday! If I lose out on a week, I will have to email each one individually and blame Auctiva, but I won't reach them all and there are always new buyers who come along.

The income I earn from eBay is not for fun, it's for paying my bills! This outage is extremely disappointing and there is no excuse for being down this long. Other sites have formal emergency and disaster plans that enable them to get back up and running quickly. Anyone can be hacked if someone sets their mind to it, but I'm afraid Auctiva is asleep at the wheel.

Like all of you, I can't do a single thing on Auctiva with Firefox, Camino or Safari (I'm on a Mac). Firefox now gives a new "Under Construction" page when trying to get to Auctiva. And Google is simply not allowing access through links. Frankly, I've never seen anything this bad from any web-based company. I have been such a big fan of Auctiva even through the little hiccups that are always cropping up.

But this is far beyond a hiccup. This is just pure disaster.

And yes, I have already disabled all internet security options for my browsers, which worked yesterday for a bit but now nothing works.

I have been trying to save the same listing for over 2 hours and all I get is the "Too much traffic, Try again later or contact customer support message" each time I try. Yea right like contacting customer support will net me anything.

Unbelievable!!! After 2+ hours of trying to save a listing I finally got one done!!!

Not guaranteeing the next one will work but it is kind of an improvement, I hope

Same thing here. Thought all was going to work today, not! But they are usually good about getting things done quickly. Let's see how they do with this one. :-)

The problem seems to be fixed now. I just saved and scheduled my 20 listings.

I was just able to post. After 2 hours of trying it finally worked!!

This still completely sucks. I hope they resolve these issues soon.

Not sure if this helped, or it just got fixed whilst I did it, but I restarted and ran adaware. Copied and pasted in word pad, just in case, but I was able to schedule.

Now off to try it again. Fingers crossed.

Yes, I was able to save a listing in Camino! This must mean I will also be able to schedule listings later this evening. This disaster might just resolve itself in the nick of time!

Of course, Auctiva is still dead to Firefox and Google, but any progress is still progress! Fight on, Mike and Jeff, fight on!

I didnt check this thread before I started my topic.

I have the same problem. I just listed ab item through ebay for the first time in YEARS!

It cost me $1.50 for my pics...now I remember why I came to auctiva.

I see some are able to post auctions. Hope it is fixed.

We list on Sundays also, and this is very frustrating.

Breniee

Yes on number 2. YEAH!!!!

Still copying to word pad just in case.

Good Luck everyone. Sunday is my day too, to list!!

Thanks babietaytay. I am going to go try.

Thanks for the advice on copying to word pad just in case.

Good luck to you too.

Breniee

I decided to move my soap room to the basement today. Moving bedrooms around. And I am giving up the little bitty room for the basement. Since I can't list, might as well get something done. When I get tired, I will try to list again.

Not to change the subject, how do I list more than one of the same items in my auction. I keep getting a red alert sayiing there is a problem with my listing if I put 10 - change it to one and it works these are BIN auctions...Thanks, Mike

Mike I have never done the multiple items listings so I can't help. Things seem to be going fairly smoothly right now but after the experience of today and a couple of other weeks, I went back to my account settings and turned off Auctiva checkout. Really hated to do it but...

doug

Yayyy! Just got an item posted! Maybe it is working now.

Seems to be...On number 6 now.

Just taking a break. I was able to save 1. It is on IE. Firefox still shows the site at risk. So, I guess when I am done with the shop, I will start some listings. And hey, who ever said one needs to sleep!? Got about 3 days of work to do.

Did you try checking out any of the other threads on the boards or the alert messages? Auctiva was hacked this weekend and there is plenty of info on it.

Here's the link to the auctionbytes article, which I got from these forums on another thread earlier today:

http://blog.auctionbytes.com/c...09/2/1235318918.html

(edited because the url adding feature didn't work aparently)

WAs going along pretty smoothly til.......Internet Explorer cannot display this webpage!!! Went to preview and that's what I got. Then tried to schedule and same thing. Thank God, I was still copying and pasting into word pad. Was just about to stop doing that since it was going pretty well.

I read it, and it got me worried. Were people shying away from my listings cuz of this virus???

I started firefox, which I rarely use. Went to ebay without signing in. Did a search for one of my listings, using the key words. The listings were fine.

You still get the warning from google when you go to the auctiva site, but I have had those for other sites too, and just ignore them if I know the site.

So, is Auctiva safe or not? I just sat down to get some work done and see this!

Is auctiva safe? Possibly.

The problem is, buyers going to our auctions through google chrome or firefox are getting warnings when they click on our listings.

I have google chrome myself, and when I check my own listing...I got the big red warning.

I cant even list through ebay, because the scrolling gallery from auctiva shows up and causes the problem.

I dont know how to disable the scrolling gallery.

Someone on Seller Central suggested deleting the html for it...but good Lord, I wouldnt know where to start, or what to delete....there is so much there.

I posted this in the larger thread about the virus, but I figure it is worth posting here, too:

I have had lots of buyers contacting me about the "attack site" warning they are getting when trying to utilize the Auctiva check out function. The following is the email that I have been sending back to them. Feel free to borrow any of this language to help calm down any customers who might be upset with you:

"I am sorry to hear about your issues. Just about everyone that regularly uses Auctiva checkout has had the same problem tonight. I can assure you that the malware (virus) that infected Auctiva's servers has been eradicated. The virus came from China and it took Auctiva most of the weekend to clean it out of their 200 servers. So they are clean, but Google and Firefox both have to "rescan" the Auctiva site to clear up the "attack site" warning that you are getting. This might take a day or two, or it might take a week.

Even after Google and Firefox re-certify Auctiva as a trusted site, Auctiva may yet have issues with certain aspects of their business, including the check out function. If you prefer using Auctiva's check out function, I am not sure how to advise you to work around these issues. The Auctiva message board is rampant with eBay sellers who are furious about this messing up their business.

As for old ComixJoint here, there's not much I can do. I have over 1,400 auctions pre-built in Auctiva, with hundreds more to be built in the future. To maintain the weekly schedule I have planned in the coming months, it is impossible for me NOT to use Auctiva. Auctiva made it possible for me to build the type of auctions that I prefer buying from, and I'm sure most of my regular buyers enjoy the way I present my underground comics.

So, at least on a temporary basis, it may be necessary to find alternative ways to pay for your auction wins. One way is to use eBay's check out function. I always send eBay invoices to those who don't pay the first night after the auctions end. You may not be used to it, and it may not offer you the same options as Auctiva, but at least it gets the job done. Another alternative is to take your combined invoice total, add the shipping option fee that you prefer, and pay me directly through PayPal. You can send any PayPal payment to me directly through your PayPal account with my email address: mfoxartist@gmail.com

I will know by the amount that you send me which shipping option you want. You can also include a note with your PayPal payment that indicates your preferred shipping option. And since you control the amount you are sending me, feel free to take a couple bucks off the grand total for your unusable PayPal discount coupons, extra aggravation or whatever. I want my buyers to be happy, not feeling frustrated or cheated.

If you prefer, you can also send me a check or money order for the grand total to my mailing address:
Mark Fox
c/o Accredo
1670 Century Center Parkway
Memphis, TN 38134

Again, I am sorry for any inconvenience or frustration you may have experienced with your attempt to check out with Auctiva. I'm sure within a week or two, things will be back to normal and all this will eventually fade from our memories. Thank you for emailing me and, as always, thank you for your business. You are one of the loyal buyers that make selling my collection on eBay worthwhile.

Mark (ComixJoint)"