Complaint Auctiva fails to warn us of known errors

Hi Bev5,

I'm sorry to hear of your frustration surrounding this matter. Although we sometimes warn all our users of certain technical issues that are particularly widespread, we do not feel it is practical to notify all of our users about every technical issue we are currently investigating for a variety of reasons.

However, as I mentioned when responding to your previous post on the subject earlier today, we currently have your case on file with respect to the issue and will notify you as soon as the issue has been addressed or any other pertinent information becomes available.

We appreciate the constructive feedback.

-Mike

Hi Bev.

Most of us sellers here completely agree with you. We have also voiced opinions on this issue.
We should be made aware of "any known issues" that effect our businesses, our accounts, our listing abilities and most importantly OUR MONEY. Most of us also think doing so is more than practical. Causing loss of money to customers because of lack of disclosure is not practical....it is PREVENTABLE.

I am very sorry you suffered a monetary loss because we are not kept informed as this could have been easily avoided had you known about the issue....but you are not alone.

WOW!!! At 50 cents a pop this is painful!! VERY painful. I would be croaking....as when I relist it is usually 300-400 items at a time.

I do think there needs to be some type of announcement area (or at a place where we can go and view known issues). When it is Money out of our pockets floating in the air especially. That is 50 cents x's how many listings wasted money. I would be quite irritated!

A lot of times if I know there is an issue, I will just wait a few hours to list or use that function rather than wasting time trying to get it revised in ebay.

software systems always have a know list of bugs that have been reported but not fixed

what a lot of us wanted, was what large scale commercial systems used to do, and that's submit a list of know issues periodically. One exits in electronic form I am sure.

what that would do is allow us to not "waste" our time reporting a know issue and decrease sellers being upset when they take the time only to be told "It's a know Issue" .

to me that is the quintessential win-win

I do feel sorry for the Newbies to the site. You dont know what you have walked into until you are here.
Those who have been here awhile are well aware of what they have gotten themselves into.

Ed hit it right on the head.

How hard is it for Auctiva to post a sticky of "known issues/bugs" ?

I'm a software developer. And, I'd be kicked out of client sites in a heart-beat, if I didn't POST a "known issue list", for all affected, to view.

it seems it would be alot easier to post known issues then to respond to the questions about the problem