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7 replies

Filing Insurance Claim: do I need a tracking number?

K ktchongMember
To Auctiva employees:

Do I need to provide a tracking number to file a claim for Auctiva insurance? Or do I just need a USPS receipt or proof of shipping that I have sent out the package (e.g., online records for paying for postage and printing out the shipping label)?

Right now, I have not had any problem with lost or damaged package when I shipped packages out with Auctiva insurance. I ship most of my stuff (i.e., books, DVDs, CDs, software) via Media Mail. Before Auctiva, I used to pay a little more (about $0.50 more) to get a Delivery Confirmation tracking number for each package. Now, with Auctiva insurance, I completely skip the Delivery Confirmation and save myself and the buyer the $0.50. That means right now my packages with Auctiva insurance have no tracking number. I only have the post office receipts (with the addressees' cities and zip codes on them.) I plan to execute most of my shipping online -- which means in the future, I will only have online receipt for postages.

So, if a problem comes up with a shipment, and it does not have a tracking number, but it does have a receipt as a proof that I have paid for the postage, will that be sufficient to file an insurance claim at Auctiva?

P.S. If I need to buy an additional tracking number in order to file a claim for Auctiva insurance, that means I will need to get Auctiva insurance ($1.30) PLUS a tracking number ($0.60 for Delivery Confirmation). If I just get the regular USPS insurance, then I will not have to pay another $0.60 for Delivery Confirmation because USPS insurance already comes with a tracking number. Buying a $1.30 insurance plus $0.60 tracking number would cost the buyers too much.

Anyway, please let me know the requirements for filing an insurance claim. Thanks.

Thank you.
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A auctivamikedAuctiva Customer Support Manager
Hi ktchong,

Delivery confirmation is not required by U-Pic in order to file a claim. A USPS receipt or proof of shipping will suffice.

The requirements for filing a claim are a signed affadavit from the buyer stating the item was lost or damaged, a completed claim form, and proof of carrier payment(like a receipt).

Complete claim forms and filing instructions can be found at http://www.U-Pic.com -> Claims.

-Mike
K ktchongMember
One more thing: I've tried to buy Auctiva insurance for a buyer but the payment is already more than two days old so Auctiva would not let me buy the insurance. This is the first time I'm having problem getting insurance from Auctiva, and I did not know there was a two-day limit. I've just shipped out the item via Media Mail last night on 1-19-2005 at around 5:30PM, Pacific Standard Time.

Can Auctiva approve insurance for that transaction? The buyer has already paid for the insurance, and I've just shipped out the item yesterday. It was a collector DVD so I packaged it very well, with double layers of cushions (bubble wraps.) All my shipping supplies are new. I have never lost or damaged a shipment before, and I have never filed a claim for shipping insurance. I do not anticipate a problem with the shipment.

Thanks.

The item number is 6471577961. I have the receipt for this shipment.
K ktchongMember
Yet another problem: Please allow me to buy insurance for eBay Item number 6472556601. The buyer made the first payment on 1-15-2006 but did not include the "optional" insurance. Insurance is optional for US buyer but not international buyer like him. So I refunded the entire amount, told him to include the insurance, and sent him a new invoice.

He made the second payment just today (1-20-2006). But Auctiva still shows that payment as being made on the 1-15-2006, more than two days ago. So now I can't buy the insurance. Please allow me to buy the insurance or get it for me.

Also, you guys need to fix Auctiva so it will properly recongize a refund and repayment. Thanks!
K ktchongMember
quote:
Originally posted by ktchong:
Yet another problem: Please allow me to buy insurance for eBay Item number 6472556601. The buyer made the first payment on 1-15-2006 but did not include the "optional" insurance. Insurance is optional for US buyer but not international buyer like him. So I refunded the entire amount, told him to include the insurance, and sent him a new invoice.

He made the second payment just today (1-20-2006). But Auctiva still shows that payment as being made on the 1-15-2006, more than two days ago. So now I can't buy the insurance. Please allow me to buy the insurance or get it for me.

Also, you guys need to fix Auctiva so it will properly recongize a refund and repayment. Thanks!


Same problem again, with item number 8255137513. Buyer did not include insurance in his first payment, I refunded the payment and had him pay again with the insurance, and it took more than two days. Please purchase insurance for 8255137513. Thanks.

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