Firefox 3 crashing when uploading photos

Hi,

Are you running the latest Firefox 3.0.5?

Which OS and at what service level / service pack?

Danno

Same thing happens to me. I'm using FF 3.0.5 with XP.

quote:

Same thing happens to me. I'm using FF 3.0.5 with XP.

Which XP Service Pack are you running?

I'm running Service Pack 3 (latest).

Danno

Firefox 3.0.5 with XP SP3

Hi georgeh,

Have you cleaned-out all of your old versions of Java? I did that weeks ago prior to the update, and I've somehow managed to avoid all the reported problems with the uploader on both IE7 and Firefox.

I'm still trying to figure-out why I'm working and others aren't, and I have tested including large batches.

Do you have the same problem with IE7 using ActiveX?

Danno

How do you clean out old versions of Java?

Actually, I had to delete ALL versions of Java when I went to a website hosting Wordpress files, and a banner ad nuked my AV and installed itself deeply into my system. So, I have a clean install of the latest Java files.

Note that I don't crash -every- time I upload photos, just some of the time. I've taken to saving the listing once all the writing is done (which is very intensive, as I sell unique historic manuscripts) then reopening the listing to add the photos.

I don't know if this has solved the problem, but at least if it hasn't, I don't lose 20 minutes of writing!

quote:

How do you clean out old versions of Java?

In Windows, go to the Control Panel and use Add or Remove Programs.

Danno

It crashed again, but I am saving the listing BEFORE adding images, so wasn't the end of the world this time.

Just an update- First two listings I wrote today, uploading a single image each time, both times caused the browser to crash and have to close.

I uninstalled/reinstalled java and ff is still crashing when uploading pictures.

Hi Community,

If your browser is crashing when you attempt to upload photos, there is most likely some internet security software, pop-up blocker, or other process running on your machine that is interfering with the functionality of the required Java or Active X component and causing your browser to crash.

If you are using Firefox, the Auctiva Uploader will use the Java component, but I'm mentioned that Active X control here as well in case and Internet Explorer users are experiencing similar behavior.

The first thing I recommend trying which may resolve this problem is to disable any pop-up blockers that are running on your browser. Instructions on how to disable the most common pop-up blockers can be found on the following site: http://carmi.mc.yu.edu/alertfind/PopUpBlockers-1.pdf

If that doesn't do the trick, I recommend adding Auctiva.com to the "excepted" list on any internet security applications you are running. Some people may have internet security processes running that will interfere with most, if not all, browser add-ons such as the Java and Active X controls.

If you continue to experience this problem after trying the above measures, I recommend contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Thanks Mike!

The images are making it to the Auctiva server even if it crashes. It seems to crash when waiting for/receiving a callback or something from the server after the image finishes uploading.

Hope that helps, and I'll try adding Auctiva.com to the exceptions on the popup blocker.

quote:

The images are making it to the Auctiva server even if it crashes. It seems to crash when waiting for/receiving a callback or something from the server after the image finishes uploading.

Hmmm...at that point, it normally switches pages and gives a Confirmation banner with each file indicating it's been uploaded, and the lower portion of the page shows your image library, i.e. looks like it lands on the Managed images page. So, it's failing at the point were the browser is changing the page.

I would guess a script is probably running and it's being blocked. That would explain both an ActiveX and Java problem.

I have been trying to see if there was any tie to a Security Update for IE (all versions) that microsoft began rolling back around December 18th. The update was apparently for a problem with active content or scripting. The update shows in my Microsoft Update log as "Security Update for Internet Explorer 7 for Windows XP (KB960714). That update not only installs a little different for each verions of IE, but also for each version of Windows OS and Service Pack level. I was curious why some with prior to Service Pack 3 of XP reported that upgrade to Service Pack 3 fixed their problem.

Danno