Friday June 9th (PDT) - Release Discussion Thread

My Auctiva gallery is still now showing items...when should they start appearing plaease

plaease = please

update: store window pics are there now! whew!

now if i can just get a handle on why all bids don't show up....?


Auctiva CS rocks!

Hi-am relatively new to auctiva and just found these message boards. Site is back uo but I am still having problems inserting pictures into my listings. They are uploaded and they do show but it will not allow me to click them in. Also my scrolling items on ebay site still showing no listings. Thanks !!

ok-scrolling store items up and running! But still can't get pictures into listings.

I love that I can use a gallery image that doesn't appear elsewhere in my listing!

But where is the option to use our own hosting? Am I missing it somewhere?

Hi starrynight,

The option to use externally hosted images is found on the lister page, below the image selection boxes. Just click the small link that says: "Image Hosting: Auctiva [ switch to externally hosted images ]"

I can see how this could be easy to miss=)

-Mike

Looking good - keep up the great work Auctiva

And Mab - Welcome to Auctiva, I like your style. Pop in down below in the lounge when you have some time.

I see you are in South Florida? Me too!

Hello, I can get my listing all done and then when I go to save, post, or schedule, it wont do nothing. Please help

I am having several problems since the beta version went live. Both are related to image hosting.
1. I don't see the "remove" buttom below images in my listings so there is currently no way to delete images from my listings.
2. I am having problems getting pictures onto my auction templates. It isn't letting me select pictures (the way I could click on a picture in my graphics storage and it would be labeled with a big yellow 1,2,3 etc. and then get carried into my listing)
thanks

hi Poker Weights, I am having the same exact problem. If you figure it out or find out something, please post it! Thanks!

I've noticed I am not able to "bulk delete" all events. Thanks to your timely notice of the downtime (THANK YOU FOR THAT!!!!) I listed all my Saturday auctions 3 days ago. I normally schedule around 100 auctions every day and yesterday was no exception. Then in the morning I get the item numbers and enter them in my own tracking spreadsheet. This morning I could not do that (no big deal), so I got them straight from eBay. Now that the site is back up I want to bulk delete ALL events. There are now 3 ways to delete: single deleted (right after the event), by clicking "delete all events" and by selecting all events on one page (10 max at a time) and clicking "Delete Selected Events".

Only the single event delete seems to work.
When I click "Delete All Events" I get a warning window (good), but then it does not actually delete ANYthing. (not good)

When I select all 10 events on one page and clikc "Delete Selected Events", I get a pop-up window that says "need to select at least one event". It's obviously not "seeing" that I selected ALL events on that page. I'll wait till this get fixed; don't look forward to manually deleting 100 events!

Again, THANKS for the early heads-up about the downtime. That saved a lot of aggravation!

Thanks, Mike! I missed the teeny tiny words down there

Can someone with Auctiva please let me know thay are aware of the problem I mentioned or ask me for more details or something. I have been unable to create listings for about 20 hours straight and I would feel a lot better if there would be some kind of response to my problem in this forum. thanks

Alrighty. I've been through this thread and can't find the answer. I can create, save, but not post. The error I'm getting is that I have selected Gallery but have not selected an image. The image is sitting there. I opened an old listing, made a few changes, and that's the message I get. Yes, I filed a support request and got the standard "Since you have received this message, it means that you have selected the gallery feature but a gallery image has not been chosen from the gallery image pulldown menu to the right of the image selection section on the lister page". What am I supposed to do now. This is Friday and my order from England just came in. I've got to get it online. Any advice would be appreciated from anyone else who may have encountered this same problem, since support is obviously on automatic pilot.
Thanks
Rosemary

quote:

Originally posted by Poker Weights:
I am having several problems since the beta version went live. Both are related to image hosting.
1. I don't see the "remove" buttom below images in my listings so there is currently no way to delete images from my listings.
2. I am having problems getting pictures onto my auction templates. It isn't letting me select pictures (the way I could click on a picture in my graphics storage and it would be labeled with a big yellow 1,2,3 etc. and then get carried into my listing)
thanks

Hi Poker Weights -

I have tried 6 ways from Christmas to recreate your image issues and I haven't found images to be a problem.

So - we are suggesting a cache clearing. We have done numerous bug fixes today so do this:

Try clearing your cache via the follwoing process, then try loading images to the lister again:

In Internet Explorer go to the Tools menu, click the Internet Options menu item, then click the "Delete Files" and "Delete Cookies" buttons.

In Firefox, go to Tools -> Clear Private Data -> Check Cache and Cookies -> Clear Private Data Now.

Remember to close all browser windows but one while clearing your cache!

Does this do the trick?

Cara

quote:

Originally posted by leahyrlw:
Alrighty. I've been through this thread and can't find the answer. I can create, save, but not post. The error I'm getting is that I have selected Gallery but have not selected an image. The image is sitting there. I opened an old listing, made a few changes, and that's the message I get. Yes, I filed a support request and got the standard "Since you have received this message, it means that you have selected the gallery feature but a gallery image has not been chosen from the gallery image pulldown menu to the right of the image selection section on the lister page". What am I supposed to do now. This is Friday and my order from England just came in. I've got to get it online. Any advice would be appreciated from anyone else who may have encountered this same problem, since support is obviously on automatic pilot.
Thanks
Rosemary

Hi Rosemary -

What I know about this issue is that we know about the bug and are fixing it to be released with other bug fixes today.

I can't give you a definite time but it is on slate for today!

Cara

Listing will not post. Tried to save, then post. Got error message that listing wasn't validated. I'll try to post later.

Hi Auctiva Cara,
I did what you told Poker Weights to do (clear cache, delete cookies, delete files thru Interent Explorer) and I still cannot get pictures to get into my listing. No yellow numbers. No pics. Please help! Thanks!

Hi Susanne -

Ok - Just a couple of quick questions:

1. When you click on the "select an image" square, do you get a pop-up window with your images showing?

2. Provided your answer to #1 is yes, what happens when you click on the thumbnails?

Thanks -

Cara

Hi!
I signed up months ago, but only came back yesterday to start listing through Auctiva. Waited till tonight to list to get past the upgrade. Now my listings have 3 images in the template instead of the 1 it's supposed to have (it's a custom template I made). When I preview the template, it has the 1 it's supposed to have. Now what do I do????

Also, my store window is stuck on "Loading Images." I thought by reading here that this had been fixed.

http://cgi.ebay.com/Cello-Colorful-Star-Cellophane-Gift...ZphotoQQcmdZViewItem

hope there's cs this weekend...I had planned to put my store back up with Auctiva instead of TL2.

angelsolutions

I read your notice that the site was back up and running and that things look good and yet:
1) There are no Edit of Remove tabs under photos so I can't edit the photos
2) I'm unable to click on an image and have the corresponding number appear-in fact, nothing appears and I cannot enter the photos into the listing
3) I've tried repeatedly to change the template in a saved listing to another template but when I click on the new template selection, it does not appear in the listing. Nothing happens!
I haven't been able to list a single auction all day and yet you say the site is back up and working??????
What is the ACTUAL status of all of these problems?
Thanks

Hi Cara,
When I click on thumbnail it just shows how many megabytes and the jpg. name. Whereas normally when I click on it the little yellow numbers would pop up on the pic. I haven't tried it yet this morning but I am getting ready to. I will let you know if it works today! Thanks!

Hi again Cara,
No-still not working this morning.

I have 2 listings where all the information has disappear. It now a blank sheet. No checkout, no shipping, no description. The only thing that's left is the title on the saved listings page. One of Auctiva fellows said not to save it if it disappears. I followed those instructions and reported the two listings. Any updates on when this will be repaired?
Thanks
Rosemary

Can't change templates either when writing up listing. Help!

I can't list any of my auctions b/c the Galery picture is no longer selected due to the software upgrade. I have to go into each auction and choose Gallery Image #1 in order for my listing to be valid now. Are you guys going to fix this issue...or do I need to spend the entire day fixing my auctions one by one

OK..the gallery thing is fixed...but now it has unchecked all of the countrys that I am shipping to...I have to in and check them all in order for my auctions to list. I also can not leave them blank...like I did before for an item that was not for international shipping...can you guy's please fix this problem?

i am not able to post either, when i try i get an error, and when i do an error check it says error check passed, but if i go into each listing and click post, i get a screen saying i am about to post a new listing, and please confirm it, then the item will list, but i have over 170 saved listings that need to be listed daily, do i have to go into each listing and confirm post? this will take hours..please tell me there is still a glitch and it will be fixed soon!

I have found that some of my intl shipping options have been deleted, and for the ones that are correct, they will post, if I edit the listing, but don't make any changes, just save it. Only then will it work.

I read your notice that the site was back up and running and that things look good and yet:
1) There are no Edit or Remove tabs under photos so I can't edit the photos
2) I'm unable to click on an image and have the corresponding number appear-in fact, nothing appears and I cannot enter the photos into the listing
3) I've tried repeatedly to change the template in a saved listing to another template but when I click on the new template selection, it does not appear in the listing. Nothing happens! In fact, I'm unable to even add any template to a new listing or saved listing.
I haven't been able to list a single auction since Thursday and yet you say the site is back up and working??????
Can someone please help? Is anyone working on these problems?
Thanks

Way too many problems going on. Thought I read in another thread that images were not supposed to be affected. I've removed my Auctiva listings from eBay & disabled my Auctiva store/window. Back to TurboLister for me...

I'm here to join the chorus. My profiles are whacky - when I try to list through my master profile, the master text in the details does not show unless I click the "text" and then "design editor" or whatever they are. It's blank, then when I click on the link, it's html, then I click it again and it becomes my text as I want it.

I have gone in and tried to edit my "Details" profile but it doesn't help.

I'm also having trouble with my images. I can upload fine to the listing, but I can't load a gallery picture. There is nothing in the pull-down menu like there once was two days ago in the old version, which I now miss desperately. The new image uploading has me confounded. It seems more complicated and less . . . good.

I'd like to take 30 seconds instead of 30 minutes to create my listings through Auctiva. I miss that.

Is it safe to assume these things are being worked on frantically and in just a few days I'll be content again?

I've asked the developers to review all posts on this thread and see what has been fixed and what has not. I know we did another build to fix some of the early Friday problems. This was done around 7pm (california time) on Friday night.

I'm not sure when the next release is scheduled to fix the remaining problems. Will try and find out and post as soon as I know.

-Kevin

leahyrlw,

We found the issue causing your listings not to open up properly. This has been fixed.

-Kevin

I am consistently getting an api error when i try to post my lisitng. it tells me to remove any parenthesis, i have done that to no avail.

please advise!!!

Hi all-I still can not get an image to load in my listing. Can do the gallery pic but nothing else. Am I still the only one out there with this problem? Also still cannot change template.
Please help!!

still cant list without going in and saving each listing.

When I try to upload a photo I'm informed that "a script on this page is causing mozilla to run slowly. If it continues to run , your computer may become unresponsive. Do you want to abort the script? 'cancel' or 'okay'." I've filed a support case for this.

I have no idea what any of it means. I just don't want to list anything for fear my pictures won't show up correctly.

Is anyone else getting this message in their netscape?

I can't post any pictures. I can select pictures but when I click "done" to post them, my computer freezes every single time, on both mozilla and netscape. very frustrating and dissapointing!!!