Friday June 9th (PDT) - Release Discussion Thread

My Auctiva gallery is still now showing items...when should they start appearing plaease

plaease = please

update: store window pics are there now! whew!

now if i can just get a handle on why all bids don't show up....?


Auctiva CS rocks!

Hi-am relatively new to auctiva and just found these message boards. Site is back uo but I am still having problems inserting pictures into my listings. They are uploaded and they do show but it will not allow me to click them in. Also my scrolling items on ebay site still showing no listings. Thanks !!

ok-scrolling store items up and running! But still can't get pictures into listings.

I love that I can use a gallery image that doesn't appear elsewhere in my listing!

But where is the option to use our own hosting? Am I missing it somewhere?

Hi starrynight,

The option to use externally hosted images is found on the lister page, below the image selection boxes. Just click the small link that says: "Image Hosting: Auctiva [ switch to externally hosted images ]"

I can see how this could be easy to miss=)

-Mike

Looking good - keep up the great work Auctiva

And Mab - Welcome to Auctiva, I like your style. Pop in down below in the lounge when you have some time.

I see you are in South Florida? Me too!

Hello, I can get my listing all done and then when I go to save, post, or schedule, it wont do nothing. Please help

I am having several problems since the beta version went live. Both are related to image hosting.
1. I don't see the "remove" buttom below images in my listings so there is currently no way to delete images from my listings.
2. I am having problems getting pictures onto my auction templates. It isn't letting me select pictures (the way I could click on a picture in my graphics storage and it would be labeled with a big yellow 1,2,3 etc. and then get carried into my listing)
thanks

hi Poker Weights, I am having the same exact problem. If you figure it out or find out something, please post it! Thanks!

I've noticed I am not able to "bulk delete" all events. Thanks to your timely notice of the downtime (THANK YOU FOR THAT!!!!) I listed all my Saturday auctions 3 days ago. I normally schedule around 100 auctions every day and yesterday was no exception. Then in the morning I get the item numbers and enter them in my own tracking spreadsheet. This morning I could not do that (no big deal), so I got them straight from eBay. Now that the site is back up I want to bulk delete ALL events. There are now 3 ways to delete: single deleted (right after the event), by clicking "delete all events" and by selecting all events on one page (10 max at a time) and clicking "Delete Selected Events".

Only the single event delete seems to work.
When I click "Delete All Events" I get a warning window (good), but then it does not actually delete ANYthing. (not good)

When I select all 10 events on one page and clikc "Delete Selected Events", I get a pop-up window that says "need to select at least one event". It's obviously not "seeing" that I selected ALL events on that page. I'll wait till this get fixed; don't look forward to manually deleting 100 events!

Again, THANKS for the early heads-up about the downtime. That saved a lot of aggravation!

Thanks, Mike! I missed the teeny tiny words down there

Can someone with Auctiva please let me know thay are aware of the problem I mentioned or ask me for more details or something. I have been unable to create listings for about 20 hours straight and I would feel a lot better if there would be some kind of response to my problem in this forum. thanks

Alrighty. I've been through this thread and can't find the answer. I can create, save, but not post. The error I'm getting is that I have selected Gallery but have not selected an image. The image is sitting there. I opened an old listing, made a few changes, and that's the message I get. Yes, I filed a support request and got the standard "Since you have received this message, it means that you have selected the gallery feature but a gallery image has not been chosen from the gallery image pulldown menu to the right of the image selection section on the lister page". What am I supposed to do now. This is Friday and my order from England just came in. I've got to get it online. Any advice would be appreciated from anyone else who may have encountered this same problem, since support is obviously on automatic pilot.
Thanks
Rosemary

quote:

Originally posted by Poker Weights:
I am having several problems since the beta version went live. Both are related to image hosting.
1. I don't see the "remove" buttom below images in my listings so there is currently no way to delete images from my listings.
2. I am having problems getting pictures onto my auction templates. It isn't letting me select pictures (the way I could click on a picture in my graphics storage and it would be labeled with a big yellow 1,2,3 etc. and then get carried into my listing)
thanks

Hi Poker Weights -

I have tried 6 ways from Christmas to recreate your image issues and I haven't found images to be a problem.

So - we are suggesting a cache clearing. We have done numerous bug fixes today so do this:

Try clearing your cache via the follwoing process, then try loading images to the lister again:

In Internet Explorer go to the Tools menu, click the Internet Options menu item, then click the "Delete Files" and "Delete Cookies" buttons.

In Firefox, go to Tools -> Clear Private Data -> Check Cache and Cookies -> Clear Private Data Now.

Remember to close all browser windows but one while clearing your cache!

Does this do the trick?

Cara

quote:

Originally posted by leahyrlw:
Alrighty. I've been through this thread and can't find the answer. I can create, save, but not post. The error I'm getting is that I have selected Gallery but have not selected an image. The image is sitting there. I opened an old listing, made a few changes, and that's the message I get. Yes, I filed a support request and got the standard "Since you have received this message, it means that you have selected the gallery feature but a gallery image has not been chosen from the gallery image pulldown menu to the right of the image selection section on the lister page". What am I supposed to do now. This is Friday and my order from England just came in. I've got to get it online. Any advice would be appreciated from anyone else who may have encountered this same problem, since support is obviously on automatic pilot.
Thanks
Rosemary

Hi Rosemary -

What I know about this issue is that we know about the bug and are fixing it to be released with other bug fixes today.

I can't give you a definite time but it is on slate for today!

Cara

Listing will not post. Tried to save, then post. Got error message that listing wasn't validated. I'll try to post later.

Hi Auctiva Cara,
I did what you told Poker Weights to do (clear cache, delete cookies, delete files thru Interent Explorer) and I still cannot get pictures to get into my listing. No yellow numbers. No pics. Please help! Thanks!

Hi Susanne -

Ok - Just a couple of quick questions:

1. When you click on the "select an image" square, do you get a pop-up window with your images showing?

2. Provided your answer to #1 is yes, what happens when you click on the thumbnails?

Thanks -

Cara