Gallery Picture Not Posting

Same problem.  I tried ending and resisting also to no avail.   Tried listing this morning and still no pictures.  Tried listing a new listing and an old listing and no gallery pic on either.  Sent message to Auctiva and no response thus far.  

Just 2 hours ago, I called Ebay.  The person on call was not an American but she did say that she is seeing my Gallery pictures just that they are not going into place....):!     As always, she said it was a tech problem and she'd have to report it.

I'm not buying that.  Always a tech issue when there's a problem.  I am certain Auctiva is not sending them correctly and their not going into place. Just thought I'd share how hard I have been trying to list and relist.  From Both my Stores, Same Issue!  I sent my Report to Auctiva Yesterday Afternoon.  Somewhere on their site, it said they only respond Mon-Fri 8am/6pm.  Come on Monday!

I also called ebay and they were no help.  I did a few searches and it looks like anyone using a 3rd party site to list is having the same issue.  I'm sure it's related to the Managed Payments switch.  I created a listing on ebay and the gallery photo showed up.  So I guess I'll be listing directly on ebay until Auctiva addresses the issue.

Guess I can understand your decision. Problem for me is HOW LONG will it take them?    Forever!

Sellers are NOT their main concern!  

All my pictures are hosted on Auctiva.  How do I access them to post directly on eBay?  I hate using my free listing having to relist because pictures not showing up!

Not sure as I store mine in Picasa.  Fine tune them and post them when needed.

I see TONS of listings without Gallery. We're not the only ones!  Ebay will surely have to fix soon!  It happened to me Yesterday morning. First time I noticed.

As far as listings, you need to check your Seller Hub page.  All of us received an extra 50,000 listings for July.  You should have lots remaining.  I could never uses all of those!

I only got an extra 200 for July.  Hopefully gets fixed soon!

This isn’t the first time this has happened but has never been ALL listings.  My understanding from before is that it was a problem with Auctiva.  Random listings would not have gallery pic, had to end then relist and pic would be there.  If I didn’t relist the pics never showed up.

Another day, still not working!

How does Ebay  expect it's Sellers to stay with them when they ignore us?  We need Help with this issue!  I'm simply listing and saving!  UGH!

NO GALLERY PICTURE SINCE FRIDAY, A RELIST WILL ALSO DELETE GALLERY  PHOTO. DONT RELIST UNTILL FIX..THE PROBLEM IS WITH AUCTIVA NOT EBAY, AUCTIVA SUPPORT IS USELESS, THEY DON'T RESPOND. UNTILL THEY REPAIR IT. YOU MUST USE EBAY LISTING TOOL, ITS BASIC AND A BANDAID SOLUTION FOR NOW. 

Basically we're paying for something that we're not receiving.  Once upon a time, Auctiva was quick to respond.  NO MORE!  Even had a note that unless your a subscriber to their Preminum Service, they only answer 8am/6pm M-F.  ??

Good Luck if after hours!  Your correct that they reply only after its fixed or they place the blame on Ebay.  With so many out, may not be Auctiva.  I see Crazy Lister has no Gallery.  Several others also.

Maybe later on today......

I have had problems too with listings I generated through Auctiva.  Now I know it is not my errors.

Anyone hear anything from Auctiva?  This is getting crazy.  

Hello Community,

Apologies for the delayed response.

While we are not aware of any particular difficulty on our end that would have caused the gallery image to fail on eBay our engineers are investigating this issue at this time.  It is unclear why your Gallery image would fail to appear if the Header image is showing on your listings on eBay as they use the same image.

Please understand that there have been no recent changes on our end that would account for this difficulty and our engineers are looking into it as rapidly as they are able.

You may be able to correct this problem in any listings that are affected using the eBay tool here.

We will update this thread as soon as more information becomes available.

Apologies for the difficulty this causes.

 - Craig

eBay tool did not do anything.  Someone needs to fix this now please!   

Hello again,

Please be aware that the eBay tool places your request in queue and may take some time to have an effect.  If you have trouble with that tool, please keep in mind that we are unrelated to eBay and are unable to assist with the operation of the tool.

As noted our engineers are looking into this issue as rapidly as they are able and we will update this thread as soon as more information becomes available.

 - Craig

Tried your suggestion. No Luck!  When I click on the Icon of the picture your using for my Gallery, it's incorrect!  I simply don't understand whats happening with Auctiva.   I started asking for Help Last Thursday night.  This is monday 

Calling once again......I'm frustrated!

Seems the issue is with Auctiva.  Somehow their Gallery Photos are not being sent properly for Ebay to Grab them and place on site.  Now, is it Ebay or Auctiva.  Guess that depends on whom you ask.  Auctiva is not "Seeking Solutions".   Ebay has "turned it over to the Techinal Dept"  In the meantime, paying Customers can NOT LIST!  Now what's a person to do?  Trying to adjust to Managed Payment only to be hit with NO LISTINGS!  Toooo Much for a Monday!

Your Suggestions did not work.  Just called Ebay for the Third Time.  

They continue to say "they're looking into it".  Don't see any issues on their side.  Same as Auctiva.  

In the meantime, I can NOT list as I'm not getting any solid answers to my questions.  My son sells using InkFrog.  His Gallery is displaying.  My daughter sells using Ebay listings.  She has a Gallery.  So that clearly tells me it's Auctiva. I have looked at others listings where Gallery is not displayed.  Most are using Auctiva.  I thought about joining the Pro-Plan but Auctiva says only TWO CALL a MONTH!  Not helpful when issues come up.  So I continue to wait. 

Now you say you're looking into the issue.  It began on Thursday night.  This is Monday morning.  Too much time for me to have to deal with this.