This will be a bit long-but I need to get it off my chest! thanks for listening...
Ok- so I sell a lipstick for a total of $2.75 including shipping..sold on June 19th, buyer has 100% feedback and over 100 score. The buyer never pays until July 2!! I require 5 days for payment. I did nothing..because of the good feedback..I figure they just forgot..gave her a break.
I send lipstick next day of payment. After 4 days of receiving the item. She emails me the following:
This lipstick is used. I don't care about the outer case and that was disclosed. However, the lipstick itself is used. I want a refund via paypal including shipping charges. If you wish the item returned, you'll need to add those shipping charges too.
I email her back with the following:
Hi, I am sorry you had a bad experience, as I believed honestly this has not been used, and would NEVER sell especially cosmetics used. Please return the item, so that I can take a better look at it, to see what I have missed. It should cost no more than $1.25 or so. Upon receiving the item returned to me, I will be more than happy to refund you, including shipping charges both ways. (just include the receipt for shipping charges, so than I may return them to you). Again, accept my sincere apologies, and I will resolve this issue for you, as I am true to my word. Thanks, Donna
She emails be back:
Send me your address please so I can send the lipstick back. I'll inform you of the shipping charges and I'll be keeping the receipt. Sending this back is a lot of trouble to recover 2.75. My schedule is very full, hence the reason I buy lipstick, etc. on ebay. The easiest way to handle this would be for you to believe my 100 percent feedback and refund what I've spent and I throw the used lipstick in the trash.
Now - yes alot of trouble for a stupid $2.75!
Yet she paid late!!!!!! Very LATE!! Then she says is used!! Then she refuses to give me a receipt for shipping charges!! What company refunds an item (no matter the cost) without the return of the item. She is very demanding!
She says is a lot of trouble with her busy schedule. Oh so I am doing nothing..HA!
What about the seller who- takes the picutre-writes the auction-ships the package-mail it..hello...This is more of a headache for me..what does she think..she CAN just charge me what SHE WANTS for shipping I THINK NOT!! She does not want to return the item. Why not! If she claims it to be used. I want to see it..to see what I missed..as this was MY lipstick and not my color..and I did not use it!
I was very nice in my emails- yet she is very stern. And very difficult...
Ok- I know just get rid of her and pay her the $2.75..normally I would do just that..but she is mean and paid very late...
maybe after I calm down..I'll do that..but right now I am very upset...Maybe I'll wait the two weeks to give her a refund, like she paid me! (no,no, I can't - I just too nice)
What do you think..why is she so mean? I have benn very nice to her. Why do you think she needs to keep the receipt?
Is just principle at this point...