HELP ME PLEASE! I'M TERRIBLY STUCK! | Auctiva

lmrntxMember

I am having a massive issue here trying to list items! When I complete my listings, I double check the error thing and run an error check. Which then in turn comes out fine-according to Autiva. Yet when I click the Post button, it says it's scheduled to immediately post to Ebay yet when I go to Ebay to check it, it's not there(very unusual as normally it's there)and then when I return to Auctiva, I have the following error API message: The length of the description has exceeded the maximum limit. I've contacted auctiva about this and they say it's an Ebay thing. I contact Ebay via Live Chat, told them what's going on, get totally disconnected(GRRR!)and so I called the 800# on Ebay for their stores thing. I told them what's going on and the situation and they said there's no maximum limit for the description and that it's an AUCTIVA thing! Someone PLEASE HELP ME! I can't list a single thing due to this! I don't know what it is! This is the only error message I get: The length of the description has exceeded the maximum limit. That's it. No matter how short or long the listing is. Please help me-dear goodness it's only costing me $$$$ now not being able to list now for the 2nd day(technically the 3rd)day straight! Please, PLEASE HELP ME~! Thanks to anyone who can help and Auctiva, I've loved y'all since I first found you-PLEASE DON'T LET ME DOWN!!!!!

11/3/087:13 AM

Original Post

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dannoMember

Hi,

I couldn't find anyone else reporting the problem at the eBay Community or Developers websites.

If you can use the <HTML> Icon on the Saved Listings page to copy and paste the code to the practiceboard, I'll give it a look.

www.practiceboard.com Post back the link the practiceboard creates.

Danno

vitaraMember

Maybe your titles are too long, or if you are writing something in an 'other box' of the item specifics section. I know this happened to me once and it took me ages to figure out what the problem was. Hope you get it sorted!

dannoMember

Hi again,

I agree with Vitara's observation.....

Item Specifics problems often show as very odd API errors that can misdirect you to look at the wrong thing. Auctiva's software can sometimes miss field content checks on the Item Specifics.

Danno

lmrntxMember

Thanks Danno,
I'll give that a try. I PRAY something works!

Vitara,
I know what you're talking about but this is the same title and such that I've used for many, many previous listings. That's why it threw me off. I did check my item specifics too and it's only 'new' that's in there. However I did add Paper cardstock, scrapbooking to it and that is the same for some of my other previous listings as well that listed just fine. I don't know.

Danno, I'll do that and I did hear from Ebay again and they said there was a max of 500,000 character limit. I don't believe I've gone that far with the character limits, but gosh only knows as my other listings like I said listed fine prior to this.

lmrntxMember

Changing the Item specifics didn't fix it.

Danno, I'll be doing what you said. Please let me know if you see something I didn't see. Thanks!

lmrntxMember

Here Danno:
http://www.practiceboard.com/

I hope I did this right. Please let me know.

dannoMember

Hi,

You needed to copy the full link with the query text after doing see HTML button, e.g. www.practiceboard.com/?1234567

Danno

lmrntxMember

Hang in there, it's getting there.

lmrntxMember

I did get this message when I once copied/pasted it and clicked the see html button.
Fatal error: Maximum execution time of 30 seconds exceeded in /home/practice/www/index.php3 on line 112

dannoMember

I'm around all day.

When you copy the code to the practiceboard, use the "see HTML" button. It will display the page and will also give you a semi-permanent link to your stored page. That's what the /?####### string means.

Danno

Edit: Just saw your post on the error. That does suggest the code has a problem. Sounds like a loop error of some sort, like Javascripting would do.

lmrntxMember

Got it again. Dang, do you need the entire description? My listings are long due to the fact I try to answer EVER imaginable ? a customer can have. So I created Microsoft Word tables for the Payment terms & conditions. They worked fine before and now all this! UGH!

lmrntxMember

Thanks Danno, I sooooooooooooooooo appreciate your TREMENDOUS patience. Auctiva has been so darned user friendly and that's what I LOVE about auctiva. But I keep getting that error message above w/no link after clicking the see HTML button.

lmrntxMember

So what now? What do I do? It looks perfectly fine when I preview the listing prior to listing, then when I click the error check button, comes back w/no errors. So when I go to click the post button, it won't post. Just gives me that nagging API message pasted above.

dannoMember

quote:
Microsoft Word

OUCH! That's an old Forum problem. Copy of word doc to HTML can corrupt the HTML. It's usually seen when someone composes their Description in Word and then does a copy to Auctiva's one-page lister.

I think it's a likely candidate for the problem.

Danno

lmrntxMember

Hi Danno,
Dang, I didn't know that. Funny thing about it is that the only thing that I created in the Word doc(Dang Micro&^%$!)is the tables for all the Payment, Shipping, Combined Shipping, Int. Shipping, etc. I created a table for each one, then copied the tables into my description of the Auctiva listing. Funny thing is that it worked several times previously(see my other listings)and I just revised one of my other listings and it worked fine. Plus, the listing I have for an adhesive cartridge, I pasted the tables into the auctiva listing. It listed fine on Saturday(Nov. 1st)with no problems as it's always listed that way. So what do I do now. Dang....this bums me out!

dannoMember

Hi,

If you've created tables etc. with Word and still have the file saved, try opening and saving the file in Word, but use "Save As" and select HTML. That might convert it correctly and preserve the "look".

I have used Word and done a few HTML saves. I don't know 100% if that will work, but it's at least worth a try before recreating it in HTML.

Danno

lmrntxMember

I compose the description in Auctiva, the only thing I paste into my listings are the tables which like I said worked fine for my cartridges as well as 99.9% of my listings up until now. The tables is the only thing I copied from the MW doc to paste into the descriptions, everything else was added through Auctiva in the description part.

lmrntxMember

I'll give that a try and see if it works. Will let you know soon.

itsjustmeMember

A couple of thoughts:

An API error is definitely generated by Ebay. Lately the API error reason is sometimes not at all related to the real reason Ebay is rejecting the Ad.

I paste and stick the entire description from Word into Auctiva. I'd give that a shot--table and description.

If that doesn't work, trying loading the ad without the table. Then go into ebay and edit your listing by inserting the table. You'll hopefully find out what if anything is causing the reject and get it directly from ebay.

Good luck

lmrntxMember

Gosh I soooooooo want to cry!!!! Ok, get this, I've listed tons and tons of paper die cuts with this SAME darned tables and all, description and all. They all worked fine. Then go figure, ok, I didn't convert it to HTML, but I thought to myself, what if I post the ad without the tables and then paste the tables into the listing. It worked this time. UGH! I reallllllllly wish I'd thought of that sooner! I've spent countless HOURS making these tables to where they will fit nicely and are almost the same size. When creating them, it wouldn't paste correctly into Auctiva. It looked all uneven and all. No borders and such like I had in MW. Then FINALLY one day I spent over 16 hours DETERMINED to BEAT MW and do this. I finally got it to work. I was soooooo happy and then now I had this problem the last few days now. So instead of converting the tables into HTML, I just deleted them completely and then pasted them into the description on the listing on Ebay...IT WORKED!!! MY GOSH THANK YOU ALL TONSSSS & TONSSSSSSSS!!!! Now to go get some satisfied patient waiting customers! Whew! I need a drink after all this! Our Uncle passed away last week, things have been chaotic around here and then I thought I'd be able to 'take out my stress' on listings. LOL..then I ran into this issue! Whew! I wish Autiva could put the error message as: won't paste your tables from MW correctly-please delete or something to that affect so that I'd know EXACTLY what the problem was. I feel for all those computer techs out there-Danno!!!! LOL! I'd go insane trying to do your jobs and I praise you ALL for your HARD WORK!!!! BLESS YOU ALL! THANK YOU, THANK YOU!!!!!!!!!!!!!! I still LOVE Auctiva!!!!! Beats paying Ebay's designer/scheduling/picture fees! THANK YOU AUCTIVA FOR SAVING ME $$$$!!!! Y'all are the BEST!!!!! Even when I'm pulling my hair out!!!! LOL! Have a great day!!!!! (((HUGS)))

lmrntxMember

OOPs, I forgot to ask, will this post remain on here in case I run into the same problem again and forget what I did? LOL..I'm very forgetful!

itsjustmeMember

..not sure how long the posts stay...

Make yourself a folder on computer quirks and fixes. You'll be amazed how often it comes in handy especially if you buy a new computer and want to recreate some of your setups.

You can have a drink soon...It's 5 o'clock somewhere! (Sorry about your uncle).

dannoMember

You're welcome. Yep, the post will stay around.

Danno

itsjustmeMember

What part of Columbus, Danno? (Bexley here)

11/3/0810:07 AM

lmrntxMember

LOL, thanks Danno and Bexley! Y'all are WAY AWESOME to help out so much like you do. I'm such a 'visual' person that if I don't 'see' what I'm doing, I go nuts! LOL! Bexley, funny that you mention that folder thing. I like that idea! I will surely do that later on this evening. I'm legally blind and I had my old computer for over 5 years and then the Commission For The Blind(CFTB)came and just GAVE me a BRAND NEW computer, printer, 20" monitor with loads of software for me to use. They wanted me to hook it up. I laughed at them as I didn't even know what to do after plugging it in...lol They didn't partition my hard drive the way my hubby did my old hard drive so EVERYTHING is on C for now. Hubby is going to help me move ALL my stuff off this hard drive to copy to another external hard drive(something like that)to where I can free up space. I make tons & tons of documents(not to mention I'm a photoholic!)and it gobs up all my space. I told hubby that I needed a 'procedure' book on the 'how' to's(you know burning data to disks and such)but we have been so darned busy with all going on that we haven't had time to do so yet. Not to mention I spend almost 12 hours or more each day doing listings on Auctiva for my Ebay store. This weekend tied me up though and I wasn't able to do as much and then ran into these snags. LOL! So THANK YOU BOTH SOOOOOOOOOOOO VERY MUCH FOR ALL YOUR TREMENDOUS HELP!!!! Sometimes it's something this easy that you overlook so many times and you can't figure it out. It's like digging for a needle in a haystack! LOL! Ok, I'm outta here for now. I have soooooooo much to do! THANK YOU, THANK YOU, THANK YOU SOOOOOOOO MUCH!

11/3/0810:23 AM

lmrntxMember

DANNO, OMG YOU'RE AWESOME!!!!! I WENT AND CONVERTED THE WORD DOC TABLES TO HTML(W/HUBBY'S HELP-HE'S COMPUTER NETWORKING)& FINALLY, FINALLY, FINALLY, IT WORKED!!! WHAT YOU SAID WORKED! WHEW! NOW I DON'T HAVE TO JUST LIST THE AD, I CAN LIST THE AD & TABLE!!!! THANK YOU TONS & TONS & TONS & TONS!!!! LOL! YEAH, MY HUBBY SAID THERE'S MORE THAN ONE WAY TO SKIN A CAT...LOL...I'LL SAVE THIS POST LATER FOR FUTURE REFERENCE...I'M GOING TO DO THE FOLDER THING TONIGHT TOO! JUST HAD TO THANK YOU TONS FOR ALL YOUR HELP!!!! OMG THANK YOU! ((((HUGS)))) LISA

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