My images are coming up as red X's and my Scrolling Gallery won't display the either? Is anyone else having this problem? Thanks
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Hi sherrif12345,
Thanks for contributing to our forum. We have seen some cases over the past couple days in which the thumbnail images that are displayed in the scrolling gallery were not generated automatically and our technical team is currently working to resolve that problem as soon as possible.
However, I am not aware of any issues on our side of things that would cause the main images that are showing within the descriptions of your listings not to be displayed so I believe there may be (or have been) something on your end that is blocking them from loading.
I see that you have already filed a support case about this issue and they we have run a command to create your scrolling gallery images that were missing. If you are still unable to see the main images in your listings, please follow up with us through that case and we will be happy to continue working with you on that.
-Mike
Thanks for contributing to our forum. We have seen some cases over the past couple days in which the thumbnail images that are displayed in the scrolling gallery were not generated automatically and our technical team is currently working to resolve that problem as soon as possible.
However, I am not aware of any issues on our side of things that would cause the main images that are showing within the descriptions of your listings not to be displayed so I believe there may be (or have been) something on your end that is blocking them from loading.
I see that you have already filed a support case about this issue and they we have run a command to create your scrolling gallery images that were missing. If you are still unable to see the main images in your listings, please follow up with us through that case and we will be happy to continue working with you on that.
-Mike
Add me to the list with problems. I get a warning that my McAfee has blocked part of Auctiva (pics I think) as being a Risky Connection. I get the same warning when I check my listings on eBay and only the main pic shows, nothing in the description.
This just started today for me using Safari. When I check eBay with IE9, no warning but no pics. Firefox everything is OK.
This just started today for me using Safari. When I check eBay with IE9, no warning but no pics. Firefox everything is OK.
As you can see, my Avatar was blocked by McAfee. Something weird is going on...
Well, now it's back.
Gone again......
Well, now it's back.
Gone again......
Hi DLOHO, I had the same problem with the "Risky Connection" message. I reported the images appearing as red X's and Brandon replied that he ran a tool for my Scrolling Gallery and it seemed to do the trick! They are all appearing now. Thanks for your response! 
"Thank you Mike,seems to be fixed! Tahnks for your quick response! 
"Originally posted by Auctiva Mike D.:
Hi sherrif12345,
Thanks for contributing to our forum. We have seen some cases over the past couple days in which the thumbnail images that are displayed in the scrolling gallery were not generated automatically and our technical team is currently working to resolve that problem as soon as possible.
However, I am not aware of any issues on our side of things that would cause the main images that are showing within the descriptions of your listings not to be displayed so I believe there may be (or have been) something on your end that is blocking them from loading.
I see that you have already filed a support case about this issue and they we have run a command to create your scrolling gallery images that were missing. If you are still unable to see the main images in your listings, please follow up with us through that case and we will be happy to continue working with you on that.
-Mike[/QUOTE]
"Originally posted by Auctiva Mike D.:Hi sherrif12345,
Thanks for contributing to our forum. We have seen some cases over the past couple days in which the thumbnail images that are displayed in the scrolling gallery were not generated automatically and our technical team is currently working to resolve that problem as soon as possible.
However, I am not aware of any issues on our side of things that would cause the main images that are showing within the descriptions of your listings not to be displayed so I believe there may be (or have been) something on your end that is blocking them from loading.
I see that you have already filed a support case about this issue and they we have run a command to create your scrolling gallery images that were missing. If you are still unable to see the main images in your listings, please follow up with us through that case and we will be happy to continue working with you on that.
-Mike[/QUOTE]
Thanks Sherrif. Time for a support ticket.
Had the same thing with McAfee last night about the risky connection being blocked and now my photos in current listings, scrolling gallery and many in Auctiva's Manage Images are missing. I have filed a support ticket. Sure hope this is fixed promptly as my listings look terrible. Strange thing is though, the listing's photos do show up in the optional Ebay images under the gallery photo, just not within the listing.
quote:Originally posted by DLOHO:
Add me to the list with problems. I get a warning that my McAfee has blocked part of Auctiva (pics I think) as being a Risky Connection. I get the same warning when I check my listings on eBay and only the main pic shows, nothing in the description.
This just started today for me using Safari. When I check eBay with IE9, no warning but no pics. Firefox everything is OK.
JeanieB,
Which Browser are you using when the pics are missing?
Which Browser are you using when the pics are missing?
I was using Firefox. Just cleared all temporary internet files, browsing history, cookies, etc and restarted computer...still no photos showing. Checked on Internet Explorer also and no photos.
quote:Originally posted by DLOHO:
JeanieB,
Which Browser are you using when the pics are missing?
Hi Community,
Thank you all for participating in this discussion. We have started to receive a number of reports of this nature over the past day or so but there does not appear to be anything amiss with our image hosting service that would explain why you are unable to see the Auctiva hosted images at this time.
Based on the research we have done so far, we believe that McAfee is blocking at least some images hosted by our site in error, which is something their software has done a number of times over the past few months for other sites, and unfortunately I am uncertain whether we will be able to do anything about that.
Our technical team is looking into what we can do to alert McAfee of the issue but, we also encourage anyone seeing this behavior to contact their Customer Support team and request assistance with the issue as well.
We apologize for the difficulties, but we appreciate you bringing this to our attention.
Sincerely,
Auctiva Support
Thank you all for participating in this discussion. We have started to receive a number of reports of this nature over the past day or so but there does not appear to be anything amiss with our image hosting service that would explain why you are unable to see the Auctiva hosted images at this time.
Based on the research we have done so far, we believe that McAfee is blocking at least some images hosted by our site in error, which is something their software has done a number of times over the past few months for other sites, and unfortunately I am uncertain whether we will be able to do anything about that.
Our technical team is looking into what we can do to alert McAfee of the issue but, we also encourage anyone seeing this behavior to contact their Customer Support team and request assistance with the issue as well.
We apologize for the difficulties, but we appreciate you bringing this to our attention.
Sincerely,
Auctiva Support
OK,
I just spent the last hour with McAfee online support. They took over my computer and tried various fixes but nothing worked until they turned off Net Guard and left Firewall on. Not a permanent fix but it's a start.
I just spent the last hour with McAfee online support. They took over my computer and tried various fixes but nothing worked until they turned off Net Guard and left Firewall on. Not a permanent fix but it's a start.
The problem is if we have Mcafee we can call technical help and try to get it sorted on our own computers. For us the main issue is that our sales figures have dropped drastically. Visitors to ebay who have Mcafee installed are having as much trouble viewing our images as we are, and of course they are not buying because of this! Very worrying.
I contacted McAfee on Thursday and after they had me disable Netguard in the McAfee firewall, all my photos are now showing up in both Auctiva and on my eBay listings. Prior to fixing this, I had no watchers and only 1 bid on 34 items. At least I now have some watchers on my auctions. No photos equates to no sales on eBay. If you are having this problem and have McAfee Total Protection, try disabling Netguard in the Firewall. McAfee told me not to worry, it is an add-on to their regular protection and won't make us any more vulnerable if it is disabled.
Steps to do this:
(1)Open McAfee by clicking on the icon in far right bottom corner of your screen.
(2)Click on "Firewall"; then click on "Settings" to the right
(3)Click on the down arrow for "Netguard"
(4)Uncheck box "Turn on Netguard" to disable it.
This solved my problem and hope it works for you too!
Steps to do this:
(1)Open McAfee by clicking on the icon in far right bottom corner of your screen.
(2)Click on "Firewall"; then click on "Settings" to the right
(3)Click on the down arrow for "Netguard"
(4)Uncheck box "Turn on Netguard" to disable it.
This solved my problem and hope it works for you too!
quote:Originally posted by VintageTea:
The problem is if we have Mcafee we can call technical help and try to get it sorted on our own computers. For us the main issue is that our sales figures have dropped drastically. Visitors to ebay who have Mcafee installed are having as much trouble viewing our images as we are, and of course they are not buying because of this! Very worrying.
Exactly VT !
Maybe we need a warning on all of our listings that buyers need to disable NetGuard to view the pics hosted by Auctiva.
I don't see Auctiva caring enough to aggressively attack this problem. So what are our choices? Hmmmm....
Maybe we need a warning on all of our listings that buyers need to disable NetGuard to view the pics hosted by Auctiva.
I don't see Auctiva caring enough to aggressively attack this problem. So what are our choices? Hmmmm....
I cannot Upload photos been trying for hours anyone else having this issue?????
i do not have Mcafee so that is not the issue
My problems have just started today where some of the images in my scrolling gallery are not displaying. I do not have mcafee so this can`t be the problem. I contacted eBay in case the problem was that end and they advise me its an Auctiva issue
I've been battling with them for a week now. It's hurt sales....my photos are only "X" thumbnails. I have an Ebay rep and they state that this is a KNOWN Auctiva problem only...not McAfee. I also have to try 10 times just to upload photos to a listing...with the same "X" so I know it's them.
It's all well and fine that we disable our McAfee so WE can view our OWN LISTINGS...but remember that the world will not not know why it's happening and will move on to another seller. If today's fix does not work, I, and many, many others will be moving on to another listing company...
It's all well and fine that we disable our McAfee so WE can view our OWN LISTINGS...but remember that the world will not not know why it's happening and will move on to another seller. If today's fix does not work, I, and many, many others will be moving on to another listing company...
And...also remember everyone. Social Media...i.e. their Facebook page is a fabulous place to attempt to get some resolution.