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This is the most ridiculous thing on the face of the planet. Can anyone tell me why I have that stupid logo and third party affiliate on MY auction page when I checked NO COUNTER??

I am going to revoke my Sellathon authorization. I received no reply to an email support ticket. I do not understand how or why it's any better. It won't even track my auctions! Mad
Last edited {1}
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Why are you posting here, listing here, and selecting no counter here, but then filing the support case with Sellathon?

I didn't avoid your question. If you select no counter you get no counter. The only way we add a counter is if a counter is selected.

I'd suggest checking your profile and making sure your counter setting is off and then revising your running listings if you'd like to remove the counter.
Gee, I don't know. Maybe because Sellathon and Auctiva are connected? Maybe because even when I DO select "no counter" the Kick It Back counter ends up on my auctions anyway? Maybe because it's a big huge PITA to have to go into listings and remove the Kick It Back HTML? Myabe because I am getting no satisfactory answers no matter who I ask?

I'm curious~where in the world did you learn such fantastic customer service skills?
Here is the reply I finally received from Sellathon:

As for "KickItBack appearing within your listings, http://www.kickitback.com is one of the affiliate sites owned by our parent company the Auctiva corporation, and is basically a site that allows eBay buyers to earn up to 1% cash back on one's eBay purchases by initiating those purchases from the KickItBack site! The Sellathon counters are being re-branded as the "KickItBack" counters and you will begin to see this from now on.

Please let me know if you have any further questions.

Thank you,
Sellathon Support


So, Auctiva IS the place to come for answers, we just won't get any here.
I have always selected "no counter" -I am happy just to use an ebay counter.
Still, I have a kickitback counter on all my listings and anyone selecting to view my other items is directed to kickitback website first.
I am reconsidering continuing to use Auctiva if
I can't remove this "feature".
Is it just me or is Auctiva starting to get nearly as arrogant as ebay. Introducing unwanted features without notice and no obvious opt-out selection is a sure way of upsetting people.

Jeff
I need to ask a similar question.
Ebay seems to be removing Listings [moderator: please see my post below as this is not true] with the Kickitback Link.

What confuses me is the fact there is always and always has been a Link to Auctiva in my Listings anyway!
I have no problem with the Auctiva promotion as they are doing me a favour with their great Software. However, Kickitback was not asked for nor required by me. Just the Counter.

The other question is; How do I remove the damn Link? It doesn't show up in the Ebay Edit!
Last edited by auctivajeff
It does show up on ebay revise if you look at the html, easiest way is to use turbolister to revise your listings, you can just cut the icon out in design view.

Kickit back just seems to promote ebay sales so i dont see exactly why ebay would object to it, hopefully auctiva will talk to them about it.

I dont like it because it takes people away from my listings.
Thanks for that awinner.
I've just done that very thing. The hardest part was deciding which bit to delete and which bit to leave in. I'm no expert with HTML but do know basics.
Anyone not sure should do a preview before hitting continue or you may destroy your Listing altogether.

I agree with your reasoning about what Kickitback is promoting but Ebay can be very quick to remove a Listing. However, I also wonder if this was the actual problem for the Auctions being pulled.
Also, I don't remember ever being notified about the new Counter.
i have over 400 active listings and everyone has the damm thing on them, so what am I supposed to do revise everyone????
Am not good with html and have no idea where to start so am installing turbo lister, not used it for years and will see if i can remove them that way
Cant afford to lose them all and e bay seem intent on getting rid of them
NO RESPONSE FROM SUPPORT RE THIS ISSUE
If you don't want a counter select "No Counter." It does work correctly. I have verified through both the get "HTML" icon feature on the saved listings page and via preview.

I have not heard of any listings being ended anywhere. Sometimes an over zealous or new eBay rep makes a bad choice or liberally applies some rule to end listings. I don't know if that is what happened. Sometimes a seller interprets a generic ended email from eBay to mean it's something other than why it was ended. We'll have to sort this out with eBay if I can find someone who's got an email from eBay saying this is the reason.
Again, I have heard 0 people who have had this happen. I think you are wasting your time. It's sad that a simple rumor has this cause on sellers. The way eBay has people in fear like this is shameful.

Here is the UK thread, read the whole thread. The seller does not know why their listing was ended. Why do we have 20 million counters on eBay and then this 1 seller has 1 listing ended and everyone goes crazy?
http://forums.ebay.co.uk/thread.jspa?messageID=1206419174

It's irresponsible for people to be saying these things like a few of the posters above have, with zero facts and without confirming anything. They are only adding to the problem.
With the counters in 20 million listings believe me I'd know if eBay didn't want them. They wouldn't resort to killing 1 listing at a time, they'd have their lawyers call me. They did this once in 2001 for something else. This was before they had the API, the developers program, or certified providers. We use all those now and work with them before we do anything to avoid something like this happening.
Thank you for the responses Jeff.
My question was also answered very quickly when I put in a Support request.

Looking on the Ebay Boards there is a lot of fear,anger and frustration about recent changes within Ebay UK.
Something like this coming along just tends to "Light the blue touch paper".
It doesn't help that someone rang Ebay for guidance and were told that the Links ARE illegal under Ebay rules. Post #67 HERE

If Ebay would come and give us something in writing (as you have done) on the Boards it would help everyone concerned.

I love the Auctiva Software but I do feel worried about using it now.
Also, you can't get rid of Kickitback on already Listed Auctions. Even if you Edit out the Counter it still appears if a potential buyer clicks on the Auction Image to get an enlarged view.
I have also tried to say No Counter, but still the Kick It Back counter is on my listings. I checked NO everywhere I could find except one place that said hidden (but that was not Kick It Back). Is there a solution yet for this? When a lot of folks are saying they've already checked No Counter and the only response is, "Go check off No Counter," there must be a problem somewhere.

Thanks in advance.
First let me say that I have "breezed" over these posts. I have only used Auctive a few times and admit I have alot to learn about the service. My question is not about my listing being pulled but about why the KIB counter appeared on my eBay created auction? I went into ebay and requested No counter and refreshed and that took away the ebay counter (at the top) but teh KIB counter was still there. Like I said - I did not even create this particular auction using Auctive, so how is it that an Auctiva counter made its way into this auction? Any info is appreciated. Thanks!!
I've yet to see a single ended listing from this and we do 20 million counters. There is that one rotten thread on the ebay.UK boards that have spawned this whole mess. And even that listing was taken down for an unknown reason. It's silly to assume this is the reason given that we're in 20 million listings and eBay picks that 1 listing, and only it?????

Even if 1 person had 1 listing ended I doubt that would mean much more than an over zealous eBay support person not knowing what they're doing.
Last edited by auctivajeff
eBay rarely puts things in writing. Sorry. I just don't see a low level message board pink putting any type of such statement up. They always like to hedge. It's pathetic, but that's the way it is.

Literally everything we do requires written approval from them, but guess how often we've received that in 10 years? Oh they'll tell you over the phone or in person. But they almost never write it down. Cover their a**. That company is all politics and nobody there wants to say anything that could get them in trouble with anyone else. It's asinine.
Jeff,

I really appreciate your polite responses to the eBay issue with the counter that others are having, but is there a way to get rid of the counter?

As I said above, I've checked No everywhere I can find and that hasn't worked. I posted here rather than doing a help ticket because it seemed to be a common issue others were having.

Thanks again. All the people I've dealt with in my very brief time with Auctiva have been just fabulous. You have great CS.
Over the past 3 - 4 days I have been selecting 'hidden' counters. I assumed these were 'friendly' counters, just like ebay counters or something. So I just went to one of my auctions to see how they look. Not bad, I was OK w/ it until I went to register w/ kickitback.com

I was all registered (99%) and then I read their terms of service. A few parts I did not like so I am not going to register afterall. This is what I didn't like:

Fees and Payment
KickItBack reserves the right to charge fees for certain services. KickItBack further reserves the right to alter any and all fees and cash rewards from time to time, without notice. (without notice??)

The information collected may include the following: email, name, IP address, browser information and more. Any comments or questions you submit are recorded as well. Also, comments about you as a seller or buyer will be collected and may be viewable by other clients. Collection of information takes place at various times while navigating KickItBack’s site and using its software. When entering KickItBack’s site, information may be collected about previous sites the person has viewed.

So, this is in effect SPYWARE as well. As soon as that Internet Explorer 8 comes out I will download and install that and NO ONE will be able to see what sites I've viewed!
But Jeff, you know eBay has the perogative to change their minds at any time!

So when they do, how does Auctiva plan to remove 20,000,000 counters?

I mean, I have that I accept checks and money orders in all my 900 store items/auctions and now I have to remove all those ONE BY ONE or get shut down!

And this ain't the first time something like this has happened. 2 years ago I had over 1,000 items shut down because it stated that I accepted CASH (which you USED to be allowed to say in your auctions) but eBay CHANGED THIER MIND.
Is there any way to simply activate the eBay counter on a Listing as opposed to using the kick it back counter?

Currently I am selection "no counter" in the Auctiva setup and then logging in to eBay to manually revise each Listing to add the default counter there.

Is there a selection within the Auctiva Listing editor that I am unaware of that will invoke the eBay default counter when listed?
OK, so apparently there is absolutely NO WAY to list an item without the Kick It Back counter showing up. I selected " No Counter" thinking that I would simply manually add the eBay basic counter after the item went up, but when I went to the active listing the KIB counter was there. Remember, I selected "No Counter" option in the Auctiva setup and I still got the KIB counter in the Listing. What the heck am I doing wrong? Can anyone help me with this please? At this point all I want is to simply not have the KIB counter included on the active Listing and I will manually add the eBay counter since it is apparently not able to be invoked from Auctiva.

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