Message says it's Thursday Night??

FYI: Web servers always run a little slow when they first come online. We load into memory things like item specific information for all categories one time so that they don't have to load for every single user. That loading process slows things down.

well poop....HOUSE starts in 30 minutes.
I was hoping to do some listing BEFORE it came on *sigh*
I can now...after a horrific lag...get on site but once I click listings it's mega lag and then nothing

:::humming::: Tis the season to be Jollyyyyy...

I guess I'll put a fresh pot of coffee on after HOUSE and plan on growing root in my chair tonight.

Santa has 4 kids to shop for sooooo...SELL SELL SELL

Lots of Sales to you all !!

~Suzy~

email Auctiva and they reply me right back. Here is what they wrote me.


QUESTION: 12/5/2006 4:54:51 PM
We are currently updating our website and database to add new features and fix bugs. This process takes approximately 6 hours every Thursday night starting around 10:30PM PST(-8 GMT). Thank you for your patience. TODAY IS NOT THURSDAY!


ANSWER:


Hello,

I sincerely apologize for the confusion. Our site is not currently down for maintenance as the message states, rather, we are experiencing some technical difficulties at the moment. Our engineering department is currently working on this issue and will have it resolved as soon as possible. Our current ETA for this issue to be resolved is 5 PM PT.

We apologize for the inconvenience and we appreciate your patience with regard to this matter.

Thank you,
Auctiva Support

GREAT! I'm on!! Thanks!

Cardshop,

We could have come back online quicker, but felt it was safer to completely take one drive array offline and use another. Hence the file copy. Not critical data, but what is necessary for the database to be happy.

The biggest problem I have with time estimates is that I come from being a developer myself and haven't transitioned enough into the management practice of "take the engineers time estimate and multiple by 3 and then add another hour... etc...". I appologize for being off with my original 30 minute estimate.

Please let us know here if anyone is still having a problem connecting to the site.

-Kevin

quote:

Originally posted by Suzy:
well poop....HOUSE starts in 30 minutes.
I was hoping to do some listing BEFORE it came on *sigh*
I can now...after a horrific lag...get on site but once I click listings it's mega lag and then nothing

:::humming::: Tis the season to be Jollyyyyy...

I guess I'll put a fresh pot of coffee on after HOUSE and plan on growing root in my chair tonight.

Santa has 4 kids to shop for sooooo...SELL SELL SELL

Lots of Sales to you all !!

~Suzy~

Maybe Santa can bring you a Tivo

[QUOTE]Originally posted by Auctiva Kevin K.:
Here's a server that is up:

Edit: Removing link to direct server. All servers should be ok. http://www.auctiva.com

wahhhhhhh

That link didn't work either.

I am laghing here
I'm sorry if I'm frustrating anyone as much as I am right now but well...at least I am laughing about it right?

:::grabs pom poms and starts cheering:::
Let's Go Auctiva Let's Go !!!

I LOVE Auctiva so please do not take my posts as negative in any way.
Just trying to make light of the situation is all.

So ummmm....Auctiva Kevin ...any new news?

~Suzy~

Working awesome for me right now. Thanks for the play by play Kevin, it's appreciated.

quote:

Originally posted by WST4U.Logan:
Maybe Santa can bring you a Tivo

haha wise guy !!

Good News !!!! I'm In !!!!
woooohoooooo

Well HOUSE starts in a few and I DON"T have TIVO sooo....
Happy Listing to All...I'll Be Back (in best Arnold voice )

~Suzy~

If you've posted or scheduled an ad since the site came back online... it should post fine.

May take a bit longer than usual to show as posted. If it's been over 30 minutes, let me know.

-Kevin

Kevin,

Thank you for the reply. And thank the others that worked hard, under pressure, to get us back up.

Cardshop.

I hope this dosen't take all night I just check the prices at vendio and honestly I prefer Auctiva. The prices in Vendio are kind of high for Newbie Ebay Sellers.

is working for me yeahhh yupi thank you Kevin you rock!!

Still not working for me.

I can't post my listing, tried twice now.

An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.

Yep, seems like at least the photo server is down for me. Can't load the page to select images to add to auction.

Everything was up (slow, but up) for last 40 minutes or so. Looking at why errors are coming in again. Guessing it's due to bringing everything back online (including store window) at a peak time of the day.

Will post back in a sec.

Oh oh oh, it's posting, 3rd times a charm.

quote:

Originally posted by WST4U.Logan:
Yep, seems like at least the photo server is down for me. Can't load the page to select images to add to auction.

OK I take that back... I just posted successfully.

I was able to ge one thing listed. Then...... It's down again!!!??? WTF

I just hit all webservers and was able to log on each of them. It's a little flaky now, but running.

quote:

Originally posted by Ralph:
I was able to ge one thing listed. Then...... It's down again!!!??? WTF

I take it back, I'm in. It's slow but working for now

When I say flakey, websites and posting service should actually be ok. Well, I am seeing some error emails come in from people hitting the website. But, it looks like a small % of actual users.

Store windows will be sporadic for the next few hours.

Something is still not happy. Continuing to monitor.

On the plust side, I do see that 5k+ listings have successfully posted over the last hour.

Worked for about 20 minutes, and now can't log in again...

Edit: Now getting the "Maintenance" message when I try to log in.

OK got most of my SCHEDULED posts over to ebay. The latest ones have all failed but I can live with that. I will reschedule/post when I can get back in.

Yeah, looks like you got quite a few auctions up cardshop. Looking at them almost made me want to buy some packs...

Ya Know its Free service But it really should work better !
Sorry but I just wasted over 15 Mins on a listing .Wasted time uploading the Pic Etc. it wouldnt Post the auc . So i tried to SAVE it & lost it all as it wouldnt even save either . It disappeared on me .. If the SITE worked great all the time it would be fantstic! but since it dont i cant say that

hmmm....I'm kinda in kinda not.
It's "moody"

Doing fine and actually pretty quick for a change then BAM! Nothing

Doing the best I can with what I got for now but fingers crossed in hopes this will all iron out real soon.

Thank You Kevin for all you're doing.

~Suzy~

Kevin,
Well if you ever need any sportscards, email me and you'll get a great deal.

As of 7:45, site is running quickly and without problems. Postings are also having no problems.

Store window is still off. Will turn it back on during the 8pm hour.

Store window now serving 50% of the time. Will put it at 100% in a sec...

This is for Kevin....Yes, alot of us were in a panic tonite but I THINK everything turned out ok. So we posted somewhat later than we wanted to--at least we eventually DID post!

Thank you so much for hanging with us, I know I certainly felt better getting updates from you! When they say 'no news is good news' it DOES NOT apply to Ebay and Auctiva!

We would rather hear bad news than no news at all. Thanks for the awesome communication!!

Wednesday AM still doing Thursday maintenance for me. Anybody else?

Yep, me too *sigh*
Was going to schedule some more for later in the week but no can do. I think they took pity on us last night and stopped what they were doing so we could list and now they're back at it again.
Gonna grab some more coffee & wait it out!

......And what really strikes me as funny , is I'm FOREVER having to sign in, sometimes every 10 minutes. It's 11:30 here in Chi-Town and I've been signed in since maybe 5pm yesterday evening!

Hi Community,

It has been brough to our attention that some of our users have continued to receive the Thursday night maintenance message when accessing the Auctiva website. This issue has since been corrected so, those of you who were experiencing this problem, shoudl now be able to access and fully utilize your Auctiva accounts.

Thank you for understanding.

-Mike