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Problems Importing/Updating Current eBay Data within Auctiva

A auctivamikedAuctiva Customer Support Manager
Hi Community,

As many of you have inevitably noticed, we are currently experiencing some technical issues with our services that import information from eBay that are causing delays (pretty lengthy in some cases) in the updating of information on the Active Listings (including bids and watches), Closed Listings, and Transactions pages for some users.

Our engineering team is currently investigating this problem and we are doing everything we can to get it resolved as soon as possible. I am unable to provide an ETA as to when it may be resolved at this time, but I will update this thread when additional information on this topic becomes available.

We apologize for any inconveniences this issue is causing. If you have any additional questions or concerns, please contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike
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A auctivamikedAuctiva Customer Support Manager
Hi Community,

Update - We have identified a problem that had caused a small subset of Auctiva accounts not to import any new information from eBay for the past couple days, and we believe that problem is accountable for most, if not all, of the reports of this nature we have received.

We just made some changes to make those accounts start processing their updates once again and they should come to be up to date within the next day or two. Thanks for understanding!

-Mike
A auctivamikedAuctiva Customer Support Manager
Hi Community,

Update - The accounts that have not been importing information promptly are still processing and we expect them to be brought up to date soon. While it's difficult to tell exactly how long the processing of this data will take to get entirely caught up, we believe it will be most (if not all) the way caught up by tomorrow morning.

-Mike
A auctivamikedAuctiva Customer Support Manager
Hi Community,

Update - We are still receiving reports from a number of customers indicating that this data is still not importing in a timely manner, so it appears there is more to this problem than we originally thought. Our engineering team is continuing to investigate these reports and we are working to get this issue resolved as soon as possible.

I will post further updates on this situation to the following thread as additional information becomes available. Thanks again for bearing with us!

-Mike
A auctivamikedAuctiva Customer Support Manager
Hi Community,

Update - We have just located the probable cause of the updating/importing problems we have been seeing reported lately so we expect that this information will start updating in a timely fashion once again moving forward. We will have to keep an eye on things overnight to verify whether this "solution" completely resolved the problem though.

I will post further updates on this issue to this thread as additional information becomes available. Thanks again for hanging in there with us!

-Mike
A auctivamikedAuctiva Customer Support Manager
Hi Community,

Update - While the reports of this nature we have been receiving have decreased significantly since we pushed out the previous fix mentioned in this thread, but we discovered another problem that was still interfering with the updating of bids and watchers on the Auctiva Active Listings page.

We are going to push out another fix that we believe will fully resolve this problem a little later today and, if all goes as planned, this information should resume updating normally for everyone by tomorrow morning.

-Mike
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