program freezing my whole computer when i try to select image?

Hi bloit,

I'm sorry to hear about the difficulties you are experiencing. I am not aware of any current technical issues that would explain the behavior you have described, so I suspect this issue is most likely occurring due to a conflict between some aspect of your browser configuration and our software.

Although I cannot be certain what is causing this issue at the moment, the first thing I recommend trying which has the potential to resolve the issue is to clear your browser cache and then close and reopen your browser.

If you continue to encounter the same issue after doing so, please contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option and we will be happy to continue working with you on this.

-Mike

I am having Auctiva freeze when I try to access certain features, such as "listings', "closed listing", etc......

I did 3 listings tonight before Auctiva froze, far less than the 20 I wanted to list. I cannot afford to use Auctiva if this kind of stuff keeps happening. Auctiva needs to be more "bug-free" to be a viable listing assistant. As it sits now, Auctiva is a listing irritant.

Hi jmsswr,

Although I am also not aware of any current technical issues that would simply cause your Auctiva account to "freeze" when attempting to access certain features, but I noticed that you filed a support case last night which included an error code you received when you attempted to post an item.

I am not sure at this point if the error was a result of a temporary issue that has since been resolved or something that still needs to be addressed though, so I have forwarded the details of the error over to our technical team for further investigation.

I will follow up with you through that case as soon as I hear back from them and have some additional information to share. If there is any more information you would like to add, please go ahead and do so using that support case.

We apologize for the inconvenience.

-Mike

Same thing happened to me today when I tried to preview my listing. It happened again when I tried to add images. Total freeze. I lost all my work and had to log out to get my computer going again. Not only that but my auctiva bookmark disappeared.