SERIOUS Problem with new image uploader - HOURS to upload

quote:

Originally posted by queenofcollectibles:
Well, I usually don't have any problems with any of Auctiva's updates but this new image loader is a big problem. Generally I upload all of my pictures before I start listing and don't have any problems, but I sometimes take pictures at the last minute or want to use pictures I have stored on a flash drive. This new uploader from within the listing form takes forever. Forever to start up........(the Java square just sits there and sits there).The images themselves upload quickly but then after that's done it just takes forever to finish up. It just took a little over 11 minutes to upload 3 pictures. Not good. The old uploader popped them in right way and I kept on typing. Any suggestions?

I forgot to mention that I was using Firefox. I switched and used Internet Explorer and thing ran more quickly.

My images all uploaded very dark not at all useable

I contacted help yesterday.

Here's their suggestion:

In addition, try using an alternate web browser.

1) I recommend using Internet Explorer 7.0. You may also try the upgrade the version of Firefox. A free download of latest Mozilla FireFox is available at:-
http://www.mozilla.com

2) Uninstall your browser plugins, internet security products, and popup blockers.

3) Disable your firewall.

4) Run some spyware removal software: Here is a link to a free version of AdAware:
http://www.download.com/Ad-Aware-SE-Personal-Edition/30...602.html?tag=lst-0-1

Back to Turbo Lister for the time being for me.

Its worse than useless if you are a power seller with a large store of images on your hard drive. It just plain takes forever to get anything done. This graphics interface may be fine if you are running a dual-core processor Vista box with 8 gigs of ram, but for anyone it just doesn't work effectively.

I can't get a thing done in any decent time frame anymore but IU doubt that anyone at Auctiva cares.

i haven't been able to upload images to the listing since 23 dec... i have contacted support twice, and done everything they suggested... i still can't get it to work... i can get images to upload to the folder, go back to my listing, but then the new uploader comes in and offers to bring them from the folder, but then it won't!!!
i don't have the option of using IE because i have a linux OS, which doesn't support IE...

this is really hurting my business possibilities
and
. I DON"T SEE WHY IT HAD TO BE DONE RIGHT BEFORE CHRISTMAS!!!

I have been testing both the Auctiva and HTML Uploaders and they both work beautifyll, fast, great outlay, easy drag and drop, so can only imagine one needs a newer Java version or maybe Installer.
I use XP SP3, IE, Foxfire and all are working great!

This uploader is glitchy when it works, which isn't very often. I cannot make it work with firefox: crashes the browser and doesn't upload. Won't work with safari at all. IE sometimes, but I now have to wait for ALL my photos to upload to icons and then try and find the ones I want. They are in random order, not alphabetical order. In SHORT: THIS UPLOADER IS A DISASTER! PLEASE FIX IT. Or give me a way to opt out of it. I tried to select the old uploader but when I clik on upload I get the piece of junk new one again and again. Frustrating to say the least.

And the suggestion to turn off your firewall??????????!!!!! That is stupid. Fix the uploader.

Auctiva, for crying out loud, have you ever heard the phrase, "IF IT AIN'T BROKE, DON'T FIX IT???" The image uploader was working FINE before you had to "improve" it why don't you just let things alone when they are WORKING???

More problems with the Auctiva Uploader. I upload and add my photos as I am creating a listing. If I upload them to Auctiva first, I still have to upload them again from my computer when I go to add them to the listing. In other words, this Uploader does not work.

Also, I cannot just view my photos by the name, I HAVE to wait until hundreds of photos appear as thumbnails! Then I have to search through them to find the photos that I have edited and I want to add to my listing. They are in random order along with the other Hundreds of photos! PLEASE HELP.

pirate_aye,

When you upload, use an Auctiva Folder for the new listing(s) to more easily locate the latest. After you list, move them to another folder for active, and so on. Did that for years and it works well to both help keep them organized and more quickly locate them during listing creation.

Danno

My biggest quarrel with the new uploader is that it doesn't give you the option to put the uploaded images into a folder when you upload them. This adds another chore to my housekeeping.

My second biggest quarrel is the thumbnails show up in the window in these weird pink and green colors. They display normally in the listing, but they're hard to see and pick out when uploading.

quote:

My biggest quarrel with the new uploader is that it doesn't give you the option to put the uploaded images into a folder when you upload them. This adds another chore to my housekeeping.

That's got me stumped. Both the ActiveX and Java Auctiva Uploaders in my (ten minutes ago) checks have a Folder selection at the bottom of the page for upload????? I've been running tests on and off for weeks uploading to specific folders????? I also cross-checked the upload in the one-page, and the folder selection is there too????

Again, I'm using the Auctiva supported IE7 and Firefox 3 browsers for all tests.

Danno

Well said, Danno...I haven't had any problems uploading images into folders or had any weird color changes...it's been awesome for me and saves a lot of time.

I've tried it out on both IE and FF, on my home and work computers, and they work fine--the only issue I had at first was that my home computer didn't have the ActiveX enabled. Once I got it all configured correctly, it's been a breeze.

I wish I knew why others are having so much trouble getting it work on their computers so that they can use it.

Stumped

Well, the issue and solution seems to be that you now have to place your photos into a small folder before uploading. It is an extra step. Also, Auctiva did not offer this solution to its users. Who do they think they are, Microsoft? LOL!

Personally this new uploader, is not an improvement. I wish I knew why some of you are so happy with it???

I have always used folders for images since I started with Auctiva. Last week I had it working with both Firefox and IE. Today, I followed the same procedure and it closed Firefox after uploading the first 4 images and I had to start all over with the upload. I tried it 3 times with the same result and then switched to IE where it uploaded without a hitch.

pirate, You don't have to upload to folders at all--it's nice to have the option though when you are uploading.

I am very happy with it and it has saved me tons of time--I was using it while it was still just a Beta version because the HTML loader was a pain for me. It's fast and it lets me upload pretty large images--that's enough for me!

I don't understand why everyone is making such a fuss about it--if the new uploader isn't working for you, and you've gone through all the trouble-shooting that you can (like making sure you have the latest version of Java/allow ActiveX/have latest version of IE or FF/etc) by all means, use the old Basic uploader--it's still available

quote:

I don't understand why everyone is making such a fuss about it--if the new uploader isn't working for you, and you've gone through all the trouble-shooting that you can (like making sure you have the latest version of Java/allow ActiveX/have latest version of IE or FF/etc) by all means, use the old Basic uploader--it's still available Wink

well i can tell you why i'm making a fuss!!! i cannot get it to load pictures so i can sell things!

please tell me what i'm missing here:
> i click "select pictures" in listing frame
>the new frame comes up, with no information in it. it is completely blank, except for two little places that say "upload", and one that says "upload from folder"
> that one gives me the option to upload from a folder which i had already created. when i click on that nothing happens...

> then i go back to my listing page, and click at the top for "images"
> i click on "upload images" and it gives me the two choices...
> i click on the NEW one and it does the same as it does if i click "select pictures" on the listing page...
> i click on the "HTML" one, and the familiar old one comes up, i browse and upload my pictures... but to where?
> at that point i try to go back to my listing page, only to find that i have completely EXITED my listing page :~(

please someone help me with this, support apparently has nothing more to say on the matter!!!

quote:

pirate, You don't have to upload to folders at all--it's nice to have the option though when you are uploading.

I am very happy with it and it has saved me tons of time--I was using it while it was still just a Beta version because the HTML loader was a pain for me. It's fast and it lets me upload pretty large images--that's enough for me!

I don't understand why everyone is making such a fuss about it--if the new uploader isn't working for you, and you've gone through all the trouble-shooting that you can (like making sure you have the latest version of Java/allow ActiveX/have latest version of IE or FF/etc) by all means, use the old Basic uploader--it's still available

First I am not talking about uploading TO a folder. Second, if you can get the basic uploader to work please post instructions on how you managed it.

I can get the new Auctiva Uploader to work with ff but it takes 4-5 minuted to upload ONE photo that has already been edited, sized and is under 100 kb. If you have large photos forget it.

What I WAS talking about is to have your photo in a seperate folder BEFORE you upload them to your listing with the Auctiva Uploader. Try putting only the few photos that you are using for that listing. Use IE browser and empty the cache and the history and dump the cookies first.

pirate_aye,

According to Aurigma, the product should work with the Linux desktop as well as PC and Mac, i.e. it shows a window/interface that conforms to that OS desktop methodology. This product runs far better than what was used prior to the change last summer (that was definitely a major BROKEN and needed fixing badly for those with the "if it ain't broke thoughts"). It immediately got praise from members for speed and stability.

Here's the product page with that suggestion and the combinations supported.

http://www.aurigma.com/Products/ImageUploader/Comparison.aspx

It's one of the reasons I tested Safari on PC and surprised to find it worked.

I would hope that Mozilla-Firefox with Java would work for everyone with the latest release of Java and Firefox browsers. Since it mimics the desktop for OS, I'm not exactly sure how Folders would work with Linux. I am seeing some tips that older versions of Java are buggy and retaining (not disabling or uninstalling) older versions could be a problem too.

I have seen suggestions and checked a possible problem with a SECURITY FIX Microsoft rolled around December 18th to all platforms and versions of IE, that might have some problems, and might explain why there were problems with some Auctiva pages starting after that date. I've noted that some fixed their problems with update to XP Service Pack 3, which does suggest a buggy release to SP2 for that fix.

Danno