I'm on the E. Coast and it was working fine and fast about 2 hours ago and I managed to get 4 ads written and scheduled. And then I, too, started getting the 'runtime error' every which way I turned. Hopefully, they'll have all the bits and pieces back together by tomorrow. But it's GREAT....ABSOLUTELY GREAT that the pics are back up on my Ebay ads. In the meantime, I guess I'll just relist some things and stop worrying over when I can list and schedule. It's a shame to see so many people getting 'aggrivated' on this board. It ALMOST makes you not want to 'contribute'!
quote:Originally posted by aspenxtreme:
Enough for today... Say a prayer that all will better in the morning... Lets all have a beer and call it a night.. ""The sun will come up tomorrow""..
Keep workign Auctiva techs, You can do it, we are almost there.....
YOUR so right, thats what I'm doing. Goodnight all, things WILL get better whether we pay for it or not. Cheers!! Keep on, keeping on Auctiva.
quote:I really need to get some listing going , but im not going to sit here and fret all day , go clean a closet , call your mom ,walk your dog , it will still be here when you get back !
I have in no way elevated myself to a level above the free subscribers. If you have paid any attention to what I have previously posted you would know that. The free users are losing money just like the paying users. It's a FEW of the free subscribers who are the ones ranting about those of us who have to pay for the service that have ticked me off. The paying customers have been around a LOT longer than the free users since there was no free service when we subscribed and it seems we are the ones who had NO notice whatsoever about the issues that would arise because we don't have to go to the website to post or whatever like the free subscribers do. I am the first one to help around here if someone needs it and give advice or support when necessary, but it's those few freebie users who run off at the mouth with childish remarks which aren't necessary. The paying subscribers don't need to keep being told to shut up when we come here to find out what is going on because this is a free service. It's the only place we were able to get to in order to discover what the problem was. You freebie users had the option of the "alert" which we did not. You don't think paying subscribers were entitled to a notification somehow as well since we don't have to come to the site to log on and post, thereby seeing the alert ? This isn't about anyone being any beter than anyone else. It's supposed to be a forum for us to help each other out and offer support, but instead a few people have a need to make immature comments and assume to know everyone's situation. My closet was clean to start with by the way, but thanks for suggesting you know a better way for me to spend my time than to sit here waiting to to make sure things are up and running so I can tell my employees to come to work tomorrow. I worry about other peoples livelihood too, not just my own.
I just want to know if I should try to reschedule my listings.....or if I do that will they get double listed?
avanteguardeinc . . . Geez What a DICK .. .oh, excuse me . .. that is your name isn't it . .. .Dick? 
quote:avanteguardeinc . . . Geez What a DICK .. .oh, excuse me . .. that is your name isn't it . .. .Dick?
I'm not entitled to the same notification that the free subscribers are and that makes me a dick ? I get called names because I pay for the service and as you can see from several other posts other paying subscribers had no notification as well ? That makes me a dick ? I suggest we help each other out and that makes me a dick ? I bet if all of you who are filled with this hostility were paying for the service you'd be singing a different tune. Sorry that I didn't realize you walk in my shoes.
Free or pay, this service plays with other people's money, and should be better managed. They sent us all emails a while back about their "improved" customer support. Right. As for piratelady et. al., you should cancel the original posts or they WILL list twice (and you'll be charged twice). if you can't cancel them, all you can do is wait until the site starts working again (just don't hold your breath).
Thanks Kc, still new here and trying to figure things out. I will see if I can find the "cancel" box. 
quote:Free or pay, this service plays with other people's money, and should be better managed. They sent us all emails a while back about their "improved" customer support. Right. As for piratelady et. al., you should cancel the original posts or they WILL list twice (and you'll be charged twice). if you can't cancel them, all you can do is wait until the site starts working again (just don't hold your breath).
Well my time for complaining is about to end, because right now it seems everything started working. I haven't tested everything, but my pictures and showcase are working (for the time being). As far as the suggestion to piratelady I agree from my own past experience. I have a huge batch scheduled to list withthe last server upgrade that failed to post. I was told to cancel the batch and post manually or post the batch using local scheduler. I did that, and the next day the batch posted. I had to cancel the duplicate listings and eBay would not credit me for the fees which was not small change. Granted, everything may work out fine for you since it seems that often people having the same issues end up having different results. I'd just pay close attention to whatever you have scheduled and maybe try to have a little more patience (did I say that ?) and see if the batch ends up posting. My only issue regarding the free vs. paying Auctiva members is that it seems the issues are always fixed first for the free subscribers. Everyone is important to the success of Auctiva otherwise they wouldn't have started offering a free service in addition to the already up and running fee based service. I DID receive an e-mail that mentioned and praised the new server provider, but no where did it mention the possibility of problems nor did it suggest there could be any issues at all. This does not seem to be the same e-mail notification that the free subscribers received because some have posted segments and the text is different than what I received. I am sorry if that makes me seem like a jerk for having an issue with that, but anyone who is using the service for free would certainly have a different view point if they were paying for the service. Hopefully we will all wake up tomorrow and it will be as if none of this happened (I am open to be slapped if I am jinxing it). The guys (and gals if there are any) at Auctiva are undoubtably working their rear ends off to fix all of this. After all they have to deal with us too eventually...and I suspect they don't want to lose any customers, free subscribers or paying subscribers.
quote:I'm not entitled to the same notification that the free subscribers are and that makes me a dick ? I get called names because I pay for the service and as you can see from several other posts other paying subscribers had no notification as well ? That makes me a dick ? I suggest we help each other out and that makes me a dick ? I bet if all of you who are filled with this hostility were paying for the service you'd be singing a different tune. Sorry that I didn't realize you walk in my shoes.
I am a free member, and I never got any e-mails...JUst chill and wait it out... Or get out if you prefer...Every site has its glitches, eBay is certainly no exception..especially recently...
You see, nothing is ever free,the non paying subscribers are paying a price..if they cannot list, missing pics,etc. and if it were not for the paying subscribers, there would not be any non-paying subscribers.
Just my two-cents!
I am grateful to all of you who pay..Thanks!
Just my two-cents!
I am grateful to all of you who pay..Thanks!
Can someone tell me where to turn off the Auctiva checkout? Finally found my way around ebay and now having to learn this too. lol
Thanks!
Thanks!
quote:avanteguardeinc
Yes, so far everything is back but can't post to ebay.. ahh but at least I can create and save for later!
Today during the LONG day.. of waiting i just said oh heck and started snapping more photos... so this way I can go when able to...
To PirateLady:
Go to the upper menu up on the top of your screen. See where it says "My Account"? Click that. After you do, it will say "Checkout Options" or something to that effect under it - when you click that, there will be a little checkbox right at the top for turning off the Auctiva checkout.
Hope this helps! Good luck!
-Fox
Go to the upper menu up on the top of your screen. See where it says "My Account"? Click that. After you do, it will say "Checkout Options" or something to that effect under it - when you click that, there will be a little checkbox right at the top for turning off the Auctiva checkout.
Hope this helps! Good luck!
-Fox
Hi, Everyone!
About the "no e-mail", I found mine in my Spam folder on my Yahoo e-mail account. Pays to read the Spam sometimes.
About the "no e-mail", I found mine in my Spam folder on my Yahoo e-mail account. Pays to read the Spam sometimes.
Hmm.. i guess it would pay if I used yahoo...
but then not everybody does
but then not everybody does
quote:Originally posted by piratelady:
Can someone tell me where to turn off the Auctiva checkout? Finally found my way around ebay and now having to learn this too. lol
Thanks!
After you log in, click on the My Account tab (upper right corner), find the checkout settings, and uncheck the box so that the Auctiva Checkout is off. Hope that helps!
When Auctiva comes back on, I've got to double check my settings, too, because it seems that Auctiva has sent out emails about the server move, etc., yet I'm not getting any emails from them, so I figure I must have goofed on some setting configuration.
I have seen the little Alert button and I read the community forums, so these "down times" aren't something that has caught me off guard, thankfully. Like everyone else, I wish Auctiva wasn't "down" but I'll be patient 'til it is back up and running.
I'm getting a
Server Error in '/' Application.
Runtime Error " When I try to log on.
Is this because they are still working on the site ?
Or is this on my end ?
Server Error in '/' Application.
Runtime Error " When I try to log on.
Is this because they are still working on the site ?
Or is this on my end ?
Still working.. not just you TOMMYRAY71
Thanks everyone, found it. Still getting run time errors everywhere tho. Maybe give up for the nite. I really have some new stuff I really wanted to get listed tho......
Glad I finally found the forum
Glad I finally found the forum
Opps tommyray71.. i wasnt fininshed with that post sorry...
If you click go back and then go foward on your browser it will eventually get you there.
If you click go back and then go foward on your browser it will eventually get you there.
Oops! I hit return too soon. Another thing I've learned from this: A person can get free picture hosting from Photobucket.com. Another thing about pictures, you can save them in a file in your computer and put up one for the gallery, or add some for $.15 each, of course. eBay has free "picture show" now.
Once Auctiva gets running right again, Auctiva will add your gallery photo to their slide show automatically.
I did list some things in eBay and used their picture services, paid extra; then, finally, just started using one picture like I used to. People are still selling items on eBay with only one picture.
It is a good idea to not have "all your eggs in one basket," as someone already pointed out.
I feel for the Auctiva crew. I know how complicated it is just trying to get an unfamiliar computer program to work, like Word, and how long it takes me just to LIST items. Imagine what it must be like to try to actually SET UP and PROGRAM everything to work!! I love you, Auctiva. You have made many of my auctions very PRETTY!! Thanks for all you do!
Once Auctiva gets running right again, Auctiva will add your gallery photo to their slide show automatically.
I did list some things in eBay and used their picture services, paid extra; then, finally, just started using one picture like I used to. People are still selling items on eBay with only one picture.
It is a good idea to not have "all your eggs in one basket," as someone already pointed out.
I feel for the Auctiva crew. I know how complicated it is just trying to get an unfamiliar computer program to work, like Word, and how long it takes me just to LIST items. Imagine what it must be like to try to actually SET UP and PROGRAM everything to work!! I love you, Auctiva. You have made many of my auctions very PRETTY!! Thanks for all you do!
Umm...professionals are supposed to be able to deal with such things - it's their job. These aren't folks with other jobs just doing this as a hobby or past-time (or is it?)
It is now 12 hours past the 12 hours... get some real techs! FREE! yeah you get what you pay for....
Uh-huh - and those that pay get even less...
Is anyone else having trouble getting new pics to upload?
An easier count would be a show of hands of those that DO have things working as advertised...
quote:despain2001
Newbie
Posted March 07, 2006 08:59 PM
Whats going on?? they are still haveing run time errors... if you try your image and it doent work, keep clicking on the box, it will eventually let you do it. run times errors seem to be under categories, and choose specifics.
Ya Know, I've done customer service for a nationwide financial services company, and there were times the computers were down; the big professional computer services company worked on it overnight, and, sometimes, we were just sent home.
Other times, the company arbitrarily closed down a customer service branch office before being ramped up to handle the usual amount of calls. Our location was inundated and overwhelmed with calls, and the customer wait-time was 20 - 40 minutes. "Professional" companies aren't perfect, either, and, believe me, their only motivation was profit; they didn't give a rip about the harm their mistakes caused the customer. All they cared about was how fast you could get on and off the phone. If you actually took the time required to actually solve a complex financial snafu, you would be in trouble for taking too long. I'll take Auctiva and eBay any day.
Other times, the company arbitrarily closed down a customer service branch office before being ramped up to handle the usual amount of calls. Our location was inundated and overwhelmed with calls, and the customer wait-time was 20 - 40 minutes. "Professional" companies aren't perfect, either, and, believe me, their only motivation was profit; they didn't give a rip about the harm their mistakes caused the customer. All they cared about was how fast you could get on and off the phone. If you actually took the time required to actually solve a complex financial snafu, you would be in trouble for taking too long. I'll take Auctiva and eBay any day.
My images are up, I am another satisfied customer.
quote:Ya Know, I've done customer service for a nationwide financial services company, and there were times the computers were down; the big professional computer services company worked on it overnight, and, sometimes, we were just sent home.
Very well put ,this is what they do and they are working to get it resolved , NOW KC425 i assume Ebay is what you do ?
Well please tell me what is stopping you from listing auctions , are you completely unable to work around auctiva ? surely you can write up an auction and dont have to completely rely on auctiva to do it all for you ?
No thats not it , is it , you would rather sit here all night trying to stir up trouble , its going to be boring when auctiva gets back up and you have to actually get back to work ?
I do a LOT more than eBay. But on this subject, many of the items I list require multiple pics. Again, I am not a FREE customer. It's bad enough that the free users have to tolerate this. But neglecting paying customers is unacceptable.
I've been patient. I've been rewarded. My images are all working just fine. Thanks Auctiva.
avanteguardeinc . . . Geez What a DICK .. .oh, excuse me . .. that is your name isn't it . .. .Dick?
Maybe, if you don't want people to assume at your name - you should take better care with YOUR hostility . . .and YOUR name calling - I apologise - it is just really something - Bad Vibes you could call it - your aura sucks because of your attitude - and I had just about had enouogh of your complaining in such a hostile way . . . it made me think about how people originally got their names in "ye olden times" . . . "Cook" - "Taylor" - "Baker" - "Dick" Again my apologies - But you should understand ... you probably had to grow up around all kinds of Hostile, Complaining, Blaming etc, to be that way yourself.... maybe you can remember what it was like to have to be around and put up with that sort of behavior and how offensive it is to some of us - it's a very nauseating spectacle to have to go through as a spectator!
Maybe, if you don't want people to assume at your name - you should take better care with YOUR hostility . . .and YOUR name calling - I apologise - it is just really something - Bad Vibes you could call it - your aura sucks because of your attitude - and I had just about had enouogh of your complaining in such a hostile way . . . it made me think about how people originally got their names in "ye olden times" . . . "Cook" - "Taylor" - "Baker" - "Dick" Again my apologies - But you should understand ... you probably had to grow up around all kinds of Hostile, Complaining, Blaming etc, to be that way yourself.... maybe you can remember what it was like to have to be around and put up with that sort of behavior and how offensive it is to some of us - it's a very nauseating spectacle to have to go through as a spectator!
DRUNKNWITCH you're my new hero!
YOUR A IDIOT!!!
quote:Originally posted by advancing14:
This Auctiva site is a total mess. They have really done it this time! I have lost potential sales because several of my auctions ended with no pictures available for the buyers viewing. I spent alot of time and money on my auction listings, only to have them end because interested buyers were looking at blank spaces where my pictures once appeared. What a joke! And forget about even trying to tell this to Auctiva. You can't even access their help page or log into your account. I think Auctiva owes all of us affected by this problem free relistings on ebay, since they goofed. I am appalled with this service and feel it can not be completely trusted.
quote:Originally posted by calicoseas:
I'll take Auctiva and eBay any day.
Thanks for the kudos. Some of our employees were working for 20-30 hours straight making this move happen.
quote:Originally posted by bobmill:
Well, I read all the posts. I was not able to post auctions last night so that cost me money.
Bid deal! I'll get it back in a couple of days just by increasing the number of listings each night.
The Auctiva folks are good people and, for those of you who cannot stop your constant whining, I suggest you pay hundreds or thousands of dollars to MarketWorks or Channel Advisor or even the scum-sucking maggot encrusted vermin at Andale.
And in particular, for the "genius" with the "Shut Up" emmission, It would appear that you are a jobernowl who, while logodaedalus are incompossible with the standards here and are certainly not someone we would want to grok supernaculum.
Clapping! Standing ovation!!
I would like to thank Auctiva and the staff for doing the move so efficiently. I had few problems, and simply listed via Ebay when I did. I surely appreciate the ease and options of Auctiva after having gone back and to list thru ebay! Having tried several listers, paying and non, and I have to say Auctiva is the best by far!!!
I am a paying customer and I did not get a notice about this shutdown. I don't come here unless there is a problem. Send an email next time.