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As Cara has pointed out in the News Forum, we'll be taking the Auctiva website and services down on Wednesday morning from 6am - 8:30am to put out our latest new features.

This specific thread is here for you to let us know about any issues or bugs that arise from the release. We'll have a different thread to chat about the new features.

Thanks,

-Kevin
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Minx41...whenever maintenance is being done on Auctiva, your scrolling gallery will not show any items as it slows the maintenance down.

Once maintenance is over, all will be as before.

I, too wish I'd known it wouldn't be the usual maintenance time. I wanted, needed to work on getting some auctions up and running.

Please tell me this isn't going to be any automatic additions to our auctions such as the counters and public stats as happened once before.

Thanks,
Donna
quote:
Originally posted by Suthrnjewl:
Minx41...whenever maintenance is being done on Auctiva, your scrolling gallery will not show any items as it slows the maintenance down.

Once maintenance is over, all will be as before.

I, too wish I'd known it wouldn't be the usual maintenance time. I wanted, needed to work on getting some auctions up and running.

Please tell me this isn't going to be any automatic additions to our auctions such as the counters and public stats as happened once before.

Thanks,
Donna

Thanks Donna for your quick reply, everything looks a bit squiffy at the moment so I will wait until the maintainance is done and see if it all goes back to normal, Margaret
The site should speed up shortly. When we come back online, there are a lot of requests to the site that slow everything down. Some features we have need to rebuild their cached data as well and this causes an initial slowness when the site comes back online.

We are monitoring everything to make sure nothing went wrong with the release that is causing site slowness. Will let you know if we do discover anything.

eBay giving works is on our project list. However, I don't have a definite date for this. The one positive side in regards to this feature is that eBay now allows you to revise an item and add Giving Works options. This was previously not an option through eBay.

-Kevin
We are looking into the tax rate issue. This is a new feature that allows users to use the tax rate settings specified by their eBay account, on eBay.com.

Also looking into the image reports.

Your profiles and seller details that were saved previously should still have all the data they originally had. I would make sure to NOT resave anything if it does not properly display when you edit it.

-Kevin
Problems we've seen thus far:
1. API Errors stating Tax beyond allowed amount. Problem with this is, we haven't implemented any taxes to our listings.

2. Images are without ability to be removed from saved listings. When you do click remove, the gallery picture goes blank.

3. Link for checking status of a case appears to have disappeared. None of us see, it...probably right in front of us???
AUCTIONS NOT POSTING TO EBAY! Cannot get any response to this! I went in and listed an auction (or tried to) 4 times and it won't post to Ebay! Cannot get any help on why this is happening or due to the maintenance. If it's happening to me, it's got to be happening to others. Nothing is wrong on my end - everything's up to date (tokens), everything - anyone else not having any auctions post to Ebay?
The image issue is happening for anyone who has specified a "custom gallery or eBay header image". If this is the case for one of your saved listings, I recommend not saving or posting it at this time. We will have the problem resolved shortly.

If you are using a gallery or eBay header image that is the same as one of the images already displayed for your auction, there should not be a problem.

-Kevin

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