Site Down 9/26 6:00am - 8:30am PDT New Features Release

Lori,

The "switch to externally hosted images" link is still in the images section of the lister page. If it does not show up for you, I'd suggest following the link I mentioned above this post in regards to clearing you cache.

( link to the caching post: https://community.auctiva.com/eve/forums/a/tpc/f/4556093...611028842#1611028842 )

Let us know if this helps.

-Kevin

We have cleared the cache in both computers and are still unable to create similar listings. The listing shows up, but all the data within the listing is blank

777 -- This may be something specific to your listings. Can you file a support case on this issue and let us know specifically which listing you are using to "create similar" and also which path on our site you are taking to use the create similar functionality?

Help request page:
http://www.auctiva.com/help/requesthelp.aspx

Thanks,

-Kevin

When I try to look at my saved listings by folder it give me no listings found, no matter if I choose an eBay site or not. I've tried choosing each site but still get no listings.

Jasmine, that is definitely strange. I believe it has something to do with the fact you created commission plans but no consignor. I would try creating a consignor and see if this resolves things. We will look into the issue some more on our end as well.

-Kevin

Thanks Kevin for the reply. It appears that the create similar button is now working. I have been able to create the listings from create similar.

Hate to whine, but I had one of the "error" listings post to eBay 2ce. I had to delete 190157071069 as it was a duplicate of 190157071070... I will get hit with 2 listing fees Has this happened to anyone else?

Kevin, thanks! I added myself as a consignor and now it works!

Is there a way to bulk change the consignors in the saved listings?

auctiva checkout is not communicating with eBay to mark items paid.
this is very frustrating, I have go in and look through my receipts and manually mark stuff paid. I sell alot of stuff this is creating quite bit of extra work for me.

can somebody look into this please?

When searching through my saved listings by folder it is telling me that I have no saved listings. I have tried every folder I have set up and nothing is showing. Is this yet another known problem going on?

I am so scared that my scheduled listings are not even going to list tomorrow as problem after problem keeps showing up.

quote:

Originally posted by homeandgardenaccentsdotnet:
When searching through my saved listings by folder it is telling me that I have no saved listings. I have tried every folder I have set up and nothing is showing. Is this yet another known problem going on?

I just saw someone else is having this same problem. They were told that it was something to do with the commission and no cosigner or something like that. I don't have anything to do with commissions set up on my account so this would not be a problem with my account at all.

The following 1 listing(s) were unable to post because they did not pass validation and need to be edited before posting:

I got this message, what can I do? thanks

I have a question and need someone kind to help me, thanks: It is about the problem in posting listings, when I'm in the page of saved listing, I put a check mark next to one listing, then click the "Post Now" button above, in this case, there will appear some words like this "The following 1 listing(s) were unable to post because they did not pass validation and need to be edited before posting" and couldn't be posted. However, if I use another method: click the link of this listing and come into the page of creating, then click the button "Post" at the bottom, it will be successfully posted. Is anyone could tell me why this situation occured, and what is the difference between this two methods. A response will be very appreciated, thanks.

Just want to let the staff know that my scheduled listings were posted (around 7 pm). Thank you very much for the service!

Thanks for the advice Kevin. I left the computer alone until this morning, logged in and the issue has resolved itself. I should have mentioned that I had already cleared out my cache. Thanks Again.

When I go to active items and try to add photos I have uploaded I am unable to do so. I click on the image but nothing appears in the selected pictures box.

Can anyone help please?!?!

Automatic inseration of counters is not functioning. Just listed an auction and counter did not show up though my account settings say insert counter. And what is the 'hidden counter' that we can now select. Thanks.

I too am experiencing this, except I can't post no matter any method attempted. I get the death message of "The following 1 listing(s) were unable to post because they did not pass validation and need to be edited before posting" in red letters. Wasn't until the update yesterday (9-26-07) that this occured. Posted beautifully in the past. Auctiva...advise and/or fix ETA?

It is impossible to edit my imported and saved listings. When I try to edit a page comes up with no information.

Can't get my folders to show auctions I am working on. Only way to get to them [saved auction listings] is by opening all listings. Then listings show up with folder name beside them but if I try using any folders it shows no listings found.

I can add image to an existing listing. The problem is that I can only add one image at a time, instead of adding 2-3 images at the same time.

When I click on any of my folders most of the time I get No Saved Listings Found.

When my listing do come up I notice there are only 3 drop down menus. The times I get the no saved listings found there are 4, the 4th is Consignment Status - saying No Contracts Found, Needed.

I do not sell on Consignment and have not made any changes to my acct.

Anyone have any ideas, thoughts, suggestions, help...!!

Hi Community,

More information on the "Saved Listings" issues discussed in this thread are available on the following thread of our community forum: https://community.auctiva.com/eve/forums?a=tpc&s=3496045...801089842#3801089842

-Mike

Site has been messed up all day Thursday - having great deal of trouble trying to upload images & only got one listing completed. I had on message from buyer saying he couldn't get thru the Auctiva checkout. What is the problem???

Normally I am a seller, but I do occasionally buy. This morning I had the pleasure of using the Auctiva checkout.

This thread details my experience. It took over 25 minutes to complete the transaction. I also submitted a support ticket on this.

No buyer should have to go through this. I will not use Auctiva checkout as a seller unless this is absolutely fixed.

improvements have caused changes to templates, they do not align as in the past.

specific example:
we use a template with image alignment "paired" and "right". we use an odd number which used to align the images so that image 1 was centered on top and remaining images were paired below image 1 (layout only aligns that way when using an odd #) well now images align so that the LAST image not FIRST image is centered/not paired.

this is a problem because we have based our style and look on the previous layout/alignment.

closest fix is modify the template so that images are "paired" "top and right" but this isnt perfect because the top image has no border, cannot be enlarged, and on the left of the image you can see where edge of image meets template.

Mike where are you? We need your help.

There is a serious problem with the templetes posting to eBay. Some of them are posting GIANT SUPER SIZED causing the buyer to have to scroll right and left in order to see the listing. I have contacted the help desk on this, but they haven't even responded to other issues during the last two days. They seem to have just gone "poof" (like the saved istings did the other day).

Please come back and help fix this.

Also, maybe you can wave your magic wand again and make the help desk reappear like you did with the saved listings the other day.

Any help you can provide would be appreciated.

any idea when the templates will be fixed????

Lynn,

The support desk has not gone "poof", and can be reached by clicking the "File a Support Request" link on the right-hand side of our help page. Our QA department is currently looking into the template problem you have reported and we will follow up with you via your open support case as soon as we have some additional information to share.

Adreamgallery,

If you have not already done so, pleas efile a support request regarding the problem you are experiencing using the appropriate link on our help page, http://www.auctiva.com/free-auction-software-help/help.aspx, and we'll be happy to assist you.

-Mike

thanks mike. didnt want to file a support case if it was already being worked on. have now.

quote:

Originally posted by Auctiva Kevin K.:
LadyReno -- We now support eBay Canada on our lister page. Make sure the site choice at the very top of the lister page specifies "United States". The currency choice should only be available if you have "Canada" selected, in which case eBay allows users to post to eBay Canada in either Canadian or US currency.

-Kevin

Hi there,

I have selected eBay Canada and US currency as my default settings, but despite many attempts, the currency continues to show in Canadian funds on all my new listings. Any ideas on what I might be doing wrong? Thanks so much!

I have selected Canada. When creating a new listing within Auctivia, there is an currency option pull down menu. One option shows Canadian but the other just has a $ sign. US funds does not show as an option. When I post the auctions, they all list in Canadian funds, even though I have selected US funds in my preferences. This wouldn't be a problem, but when ebay has listing sales for ebay Canada only, all my listings need to be on that site, not ebay US. Otherwise, I would just select United States as my preferred site in Auctiva preferences.