Site Down 9/26 6:00am - 8:30am PDT New Features Release

To help the update complete as quickly as possible, I would recommend not creating, editing or posting listings for the next few minutes.

Hi everyone, it's 11:12am in So. California and listing is still down...I can upload pics and
change profile only...
Later,
edward

I can't get images to load with Firefox. In IE all SEEMS to work okay (if slow) BUT I cannot SAVE, SCHEDULE OR POST a listing. Get an error & have to start all over from scratch. If you can't SAVE, SCHEDULE OR POST, what's the point of having the site up at all? It's an exercise in frustration. I'd rather have the site down altogether than to have to keep trying every 1/2 hour to see if it's working... and finding out that it's not.

Kevin,

I'm sorry you are being bombarded with questions, but I was wondering if it would be at all possible to actually take the site down to help the update process? I'm sure 95% of users right now will just continue trying to edit listings and further slow the servers and database. Since the site is unusable right now, wouldn't it make sense to just take it down and push the fix?

Cant log in!

My buyers are complaining they can't pay me because of Auctiva system errors!! Hope this is resolved soon!!

Agree bad timing with final week of Ebay's promo on listing...but oh well, life goes on.

I agree andrea. I'm thinking about the options I have right now and one option is to completely bring the site down and run our update while we're offline.

This was a human error on our part. This update should have been run before we came back online this morning. However it was missed and we elected to run it while the site was up and running, which has caused major site slowness issues.

On another note, we have found the remaining issue with the tax table API error. This fix will be going out shortly. I'm hoping that once there are less errors in the scheduling process the update mentioned above will be able to complete.

In no way should our site still be down right now, especially due to the increase in volume due to the season and ebay listing discounts. We are doing everything we can to get back to a stable state.

-Kevin

havent been able to log i n for an hour

I think it would be best if you shut it down. That way instead of q&a your time would be best spent on the problem. People will be mad eather way.
Thanks for trying

I can look at my saved listing in their folders with thumbnails. However, when I attempt to edit a saved listing, I get a "create a new listing" page. In other words, all of the information from the saved listing is blank and there are no photos. Hopefully, this will be addressed soon?

how long will the listings be down???? i'm trying to do listings B/C of ebays SALE and can't even get started!!!! AHHH

i love auctiva - but WHY would you do this on a wednesday morning during the week when everyone needs it??

Can i scheldue a listins to reaccure on a regular basis? I want to list my frequently auctions to automatically relist every week..

I'm not able to access my saved listings, so I'm going to take a break for awhile.

I'll be uploading them tonight -- assuming everything's back to normal.

Until then I'm going to get out of here and let them work. Might be good advice to everyone. No use paddling upstream in the rapids when there's smoother waters ahead. A few words of wisdom worth about 1 cent after inflation.

New to Auctiva since yesterday and OH MY! Did three last night and now can not even get to the listings. When will this be fixed? Thank you

It's now 1:49pm CST here in Texas...anyword yet on when things will work again? Anybody?

Won't go into technical details, but we're reverting the update that was slowing the site down. Will post when I have more info.

Agreed, at the end of Ebay's free listings, very bummed. And in daytime hours, very bummed about that ... should have been done between 3am and 6am. Posted two listing, never showed up, checked scheduled - both listings are there saying there were errors regarding TAX ... Can not access either listing now AND at the end of posting system stated listings were posted successfully. How do I get to these listings? I put alot of work into them ??????

B

quote:

Originally posted by Auctiva Kevin K.:
Won't go into technical details, but we're reverting the update that was slowing the site down. Will post when I have more info.

Thanks, Kevin. I love the site and am grateful for all you guys do. You rock! But, see post #2 on p. 1, right after your original post.

I posted that message about the poor timing hoping someone would see it and hold off on the release...so we can take advantage of the rest of eBay's listing sale.

Here's hoping for the best!

We're done with the update.

Seeing if things come back to normal now.

Hello Kevin & Cara,
first & foremost thank you for the new features
3 CHEERS YOU ARE A GREAT WEBSITE !!

here in PA at 3:04p still having a problem cant get in to do any listings or relist a saved listing