Templates Not Loading and SLOW Tonight!

I am having the same problem and was wondering, will this "fix itself" or will we have to do something to get the templates back. If so, what and when?

OK thanks. I was wondering if it was just me.

Also, the statment "Click for Super Sized Pictures" under each picture is a broken pic link too.

Hope this is fixed soon. It makes me look kinda stupid in my auctions. LOL

My template is not working either. Grrr!

Same here. Anyone working on this....?

Hi, my templates are All broken!! Is this being fixed! My listings look a little silly too
cheers

Mine are also "broken" I suggest filing a support case.

Me too, has anyone filed a support case yet?

Same here - auctions look pretty ugly like this - no sales tonight I guess

Hi again
I put in a support request just now
cheers

WooHoo my complete templates are back! at least they were when I checked a moment ago. Hope they stay cheers

mine are still down - filed a support requst before - no reply yet

My templates are also not functioning correctly- same issues with links and header picture not loading

My templates are also incorrect. I sure hope I don't have to revised over 400 listings. My auctions now look really unprofessional with this problem.

Do I submit a support case or wait to see if this issue is resolved?

Glad some here have resolved their problem.

It seems to be spotty. One time the templates are there, then they are not the next time. Also, my auctiva counter is saying error in the little box where the numbers should be. I hope this is fixed soon, as others have said, this looks very unprofessional.

Hello,

I filed a support case and this is the response I got...

Thank you for contacting us. I'm sorry to hear about the trouble you are having.

I have checked the issue and it seems that the issue is arising due to some temporary glitch with the servers and our engineers are working to resolve this issue as soon as possible.

Thank you for responding selling to cruise. Hope this is resolved soon.

We'll all keep our finger crossed.

Ok, mine issue resolved. Templates are back.

Hope they stay that way.

Woops...my issue is resolved.

Need coffee, LOL

Mine are all good now too.

Best get back to work.

YES!!!! BOOOOOOOOOOOO. it looks soo bad. anyway, i wrote a support form and i guess it's a glitch they're experiencing. again! it's always something.. i mean i know its free and all but i'm sure i can speak for all of you when i say that we spend a lot of time on our stores and our listings, this is a business! the least auctiva can do is be consistent. the last time they took my store template and replaced it with a really ugly one i was so upset! often i will go to my website and it won't be "available" .. and now this nonsense. all these ugly little red x's it looks so unprofessional! i hope it resolves soon. it seems like other people have had the problem resolved but it's such a crap shoot with these guys it makes me want to change to a different auction site. i mean i'm certainly not temped to BUY any of their services when the gifted ones suck. anyway, i'm just ranting. i hope it gets fixed soon

It seemed to be fixed for awhile but now it looks like it is broken again. Some template images load while others are broken.

I am finding it hard to remain a die hard cheerleader for Auctiva. I need some more consistency. I am getting ready to pay you monthly for 4 separate stores with 4 different id's and I am having trouble justifying the nearly $500 a year I will be sending you all for this privilege.

All of my live auctions in all 4 accounts are screwy!!!
PLEASE FIX THE TEMPLATES!!!!

Hi Community,

Thanks for helping to bring this issue to our attention. We are aware that many of the Auctiva template and seller details header images are not showing up at the moment and our engineering team is currently working to get that issue resolved as soon as possible. I haven't been given a specific ETA as to when this issue will be resolved, but I don't expect it to take long.

I will post again to this thread when additional information on this topic becomes available. Thanks for understanding!

-Mike

Hi Community,

Update - I just heard back from our engineering team regarding this matter and am pleased to report that this problem should be fully resolved now. If you continue to see problems with the display of your Auctiva template and seller details header images showing up, please let us know by contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

I don't know about everyone else but my listings are still not loading correctly. No header picture, no background color, no links are loading, etc etc.

Oyy vey

Mine are messed up also. I feel better knowing it is not something I messed up. As my dad would say."Oy Gavelt"

Oy gutineu

I don't know about my templates but it is agonizingly slow this evening.

Auctiva is saying the lot I mentioned looks correct, but the problem persists. In the saved listings it looks correct, so I am not sure what the disconnect is but I hate it when it's not performing correctly yet I'm told it looks right.

Hi Community,

Update - We did end up finding that one of the servers responsible for serving these images locked up around the time that the most recent posts on this thread were made. That issue should have been resolved about 30 minutes ago so our hope is that those of you who were still seeing this behavior are able to see these images once again.

If you still do not see the template images, I recommend clearing your cache and then closing and re-opening your browser to make it so your browser loads a fresh version of the image file from the server the next time you view one of your auctions.

If you continue to see this problem after trying the above measure, please let us know by contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Problem still exists. All of my auctions have the dreaded "red X's" all over them. Pictures are showing and auctions are comprehensible, but look ridiculous and unprofessional. Has been happening on and off for at least the past two days. With Sellathon toast as well, it looks like Auctiva products have certainly seen better days.

Yep, me too, not good tonight with the template graphics - not working here.

Same here. :/

Same for me, and I can assure you, it most certainly has nothing to do with my browser cache.

I also agree with what pocomo said earlier. I've only been an Auctiva user for a few months, but the constant problems and glitches are really getting to be a bit much. I sincerely hope this is just a really bad streak of luck that Auctiva has been experiencing and not simply business as usual.

Still not working......

Same here! =(

9:15 pm mtn time & Templates are still all red X's

10:30PM MDT and it is only getting worse!!! My auctions looked ok until about 40 minutes ago and now all of them I check have multiple problems with templates, etc. Filed a report with support.

At 10:45pm MDT I got this response from Support:


Thank you for contacting us. I'm sorry to hear about the trouble you are having.

I have checked the issue and it seems that the issue is arising due to some temporary glitch with the servers and our engineers are working to resolve this issue as soon as possible.



This is verbatim, the same response some else got at 6:39AM this morning, some 16 hours ago, with 3 all is fixed responses between them.