Templates Not Loading and SLOW Tonight!

I am having the same problem and was wondering, will this "fix itself" or will we have to do something to get the templates back. If so, what and when?

OK thanks. I was wondering if it was just me.

Also, the statment "Click for Super Sized Pictures" under each picture is a broken pic link too.

Hope this is fixed soon. It makes me look kinda stupid in my auctions. LOL

My template is not working either. Grrr!

Same here. Anyone working on this....?

Hi, my templates are All broken!! Is this being fixed! My listings look a little silly too
cheers

Mine are also "broken" I suggest filing a support case.

Me too, has anyone filed a support case yet?

Same here - auctions look pretty ugly like this - no sales tonight I guess

Hi again
I put in a support request just now
cheers

WooHoo my complete templates are back! at least they were when I checked a moment ago. Hope they stay cheers

mine are still down - filed a support requst before - no reply yet

My templates are also not functioning correctly- same issues with links and header picture not loading

My templates are also incorrect. I sure hope I don't have to revised over 400 listings. My auctions now look really unprofessional with this problem.

Do I submit a support case or wait to see if this issue is resolved?

Glad some here have resolved their problem.

It seems to be spotty. One time the templates are there, then they are not the next time. Also, my auctiva counter is saying error in the little box where the numbers should be. I hope this is fixed soon, as others have said, this looks very unprofessional.

Hello,

I filed a support case and this is the response I got...

Thank you for contacting us. I'm sorry to hear about the trouble you are having.

I have checked the issue and it seems that the issue is arising due to some temporary glitch with the servers and our engineers are working to resolve this issue as soon as possible.

Thank you for responding selling to cruise. Hope this is resolved soon.

We'll all keep our finger crossed.

Ok, mine issue resolved. Templates are back.

Hope they stay that way.

Woops...my issue is resolved.

Need coffee, LOL

Mine are all good now too.

Best get back to work.

YES!!!! BOOOOOOOOOOOO. it looks soo bad. anyway, i wrote a support form and i guess it's a glitch they're experiencing. again! it's always something.. i mean i know its free and all but i'm sure i can speak for all of you when i say that we spend a lot of time on our stores and our listings, this is a business! the least auctiva can do is be consistent. the last time they took my store template and replaced it with a really ugly one i was so upset! often i will go to my website and it won't be "available" .. and now this nonsense. all these ugly little red x's it looks so unprofessional! i hope it resolves soon. it seems like other people have had the problem resolved but it's such a crap shoot with these guys it makes me want to change to a different auction site. i mean i'm certainly not temped to BUY any of their services when the gifted ones suck. anyway, i'm just ranting. i hope it gets fixed soon

It seemed to be fixed for awhile but now it looks like it is broken again. Some template images load while others are broken.

I am finding it hard to remain a die hard cheerleader for Auctiva. I need some more consistency. I am getting ready to pay you monthly for 4 separate stores with 4 different id's and I am having trouble justifying the nearly $500 a year I will be sending you all for this privilege.

All of my live auctions in all 4 accounts are screwy!!!
PLEASE FIX THE TEMPLATES!!!!

Hi Community,

Thanks for helping to bring this issue to our attention. We are aware that many of the Auctiva template and seller details header images are not showing up at the moment and our engineering team is currently working to get that issue resolved as soon as possible. I haven't been given a specific ETA as to when this issue will be resolved, but I don't expect it to take long.

I will post again to this thread when additional information on this topic becomes available. Thanks for understanding!

-Mike

Hi Community,

Update - I just heard back from our engineering team regarding this matter and am pleased to report that this problem should be fully resolved now. If you continue to see problems with the display of your Auctiva template and seller details header images showing up, please let us know by contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

I don't know about everyone else but my listings are still not loading correctly. No header picture, no background color, no links are loading, etc etc.

Oyy vey

Mine are messed up also. I feel better knowing it is not something I messed up. As my dad would say."Oy Gavelt"

Oy gutineu

I don't know about my templates but it is agonizingly slow this evening.

Auctiva is saying the lot I mentioned looks correct, but the problem persists. In the saved listings it looks correct, so I am not sure what the disconnect is but I hate it when it's not performing correctly yet I'm told it looks right.

Hi Community,

Update - We did end up finding that one of the servers responsible for serving these images locked up around the time that the most recent posts on this thread were made. That issue should have been resolved about 30 minutes ago so our hope is that those of you who were still seeing this behavior are able to see these images once again.

If you still do not see the template images, I recommend clearing your cache and then closing and re-opening your browser to make it so your browser loads a fresh version of the image file from the server the next time you view one of your auctions.

If you continue to see this problem after trying the above measure, please let us know by contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Problem still exists. All of my auctions have the dreaded "red X's" all over them. Pictures are showing and auctions are comprehensible, but look ridiculous and unprofessional. Has been happening on and off for at least the past two days. With Sellathon toast as well, it looks like Auctiva products have certainly seen better days.

Yep, me too, not good tonight with the template graphics - not working here.

Same here. :/

Same for me, and I can assure you, it most certainly has nothing to do with my browser cache.

I also agree with what pocomo said earlier. I've only been an Auctiva user for a few months, but the constant problems and glitches are really getting to be a bit much. I sincerely hope this is just a really bad streak of luck that Auctiva has been experiencing and not simply business as usual.

Still not working......

Same here! =(

9:15 pm mtn time & Templates are still all red X's

10:30PM MDT and it is only getting worse!!! My auctions looked ok until about 40 minutes ago and now all of them I check have multiple problems with templates, etc. Filed a report with support.

At 10:45pm MDT I got this response from Support:


Thank you for contacting us. I'm sorry to hear about the trouble you are having.

I have checked the issue and it seems that the issue is arising due to some temporary glitch with the servers and our engineers are working to resolve this issue as soon as possible.



This is verbatim, the same response some else got at 6:39AM this morning, some 16 hours ago, with 3 all is fixed responses between them.

I am still having the problem. I tried clearing my cache to no avail. I even tried viewing it on IE, but it was the same deal there.

It is 1am (CST) here and I am still unable to relist an item because the template will not load. I need to get my listings posted...going out of town this weekend and I don't want to lose several days with no listings! What is the status on this issue?

As at 7.58 am Thursday, my templates still not working including listings with bids on.

Still no resolve to this after 18 hours a- all I have is the reply below from auctiva

Hi,

Thank you for contacting us. I'm sorry to hear about the trouble you are having.

I have checked the issue and it seems that the issue is arising due to some temporary glitch with the servers and our engineers are working to resolve this issue as soon as possible.

We apologize for any inconveniences this issue may have caused. If there is anything further I can do to assist you, please don't hesitate to ask!

Sincerely,
Auctiva Support.

Hi again, mine were ok now they are broken again

I have a similar problem.
My images and text are loading but the Template has completely gone.
From previous Posts it seems to be a waste of time contacting Support.
Listings look poor.

my Image & text are fine but my template has dissappeared completly

Same here. My auctions still look like it's amateur hour.

Same here. I filed a support case for good measure.

No templates showing in my listings...bump.

eBay listings still showing a bunch of red X's in a white box? Photos are OK, but it's anything else in the templates. Different templates show X's in differnt areas.

Example: Item 310131501227

(ALL my listings have been doing this since yesterday - I thought it was temporary but it appears no one may know about this or it should have been fixed by now?)

I am also continuing to have the same exact problems- template header picture not loading, title pictures for things like shipping terms and about us showing red X's instead of text, etc. Definitely not fully fixed.

Hi my listing templates are the same and not showing up.
Only red X where the pics should be.

Mine are working now. Hope this is the last time this happens.

I have the same probleme too. Just go my support reply and they said it is a glitch in one of their servers. Not good for sales. My neighbors Auctiva listings are perfect. Different users must be on different servers.

Hi Community,

Thanks for helping to bring this issue to our attention. The behavior described on this thread was occurring due to another problem we had with one of the servers the template and seller details header images are hosted from. This issue should have been resolved as of about 8:40 AM PT today, so you should now be able to see these images in your listings once again.

If you are still experiencing trouble with the template images in your listings, please let us know by contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Things do seem to be working better, now if only my gallery would be appended to my updated listings

quote:

Originally posted by McFiver:
No templates showing in my listings...bump.

Yep...it's all back in action. Many thanks!

My templates still aren't working. Anyone else?

They were working for awhile but now the templates are showing broken images again.

At least it isn't me. But then again that would be better for everyone else, :-).

Having the same issue but Auctiva will get it fixed. They always do, but sometimes it takes awhile.

Things are working sporadically then they go south again. Right now header picture and links to graphics (red X's instead of section titles) dont seem to be working right now despite refreshing the page and deleting temp internet files.

Template pictures still not loading! I'm delaying start of some of my auctions until this clears up.

Looks like I spoke too soon...they aren't working...again!

Now mine all seem to be working.

Not holding my breath tho- perhaps they are working on the servers and there are sporadic outages.

Hope Mike will chip in here again soon with additional info.

While we are all kicking this around, I have a question. It seems to me that sometimes when I "clone" a saved listed to create a similar one, the saved info (such as the template or return policy) is not kept whole in the new description. This causes obvious problems with the ad not being listable (until the return policy info is added back) or the template not being there.

Have any of you seen these kinds of problems, or is it possible I have cloned some incomplete listings (if so they how did the originals get posted as ads with missing return policies if Auctiva won't actually allow you to post ads with missing return policies???)

Is this a known bug or am I just messing up while trying*** to save time?

Thanks,

Ed

Mines still the same

JacquieP did you try reloading the lot page? For what it's worth I had the same issue but reloading the page brough back the Auctiva content.

Finally! Thank god they are working today.

Mine are all fine. I listed earlier today and saved a few new ones this evening and so far, my templates are all fine.

im are all working fine again , thank you

I am having serious issues with the templates. I can choose between three or four of them, not the ones i want. I haven't looked at ebay to see the impact.

Seriously, since the malware stuff a few weeks ago, the site has been basically worthless. Free means just that, not sure if they're trying to get us to pay or what. I deal in collectibles exclusively and used this site for photo's and templates mainly. Ebay will now let me supersize photos and picturepack in this category for free. I've sent many friends to this biz and now I look like a jerk. Completely sporadic service, problem after problem, unprofessional results, etc... If there is not a SERIOUS fix to the problems VERY soon, I'm out forever.

Yeah, same problem for THREE days now. And not only templates not loading, the entire site is either s-l-o-w as heck or DOWN (keeps going down). Eating up my valuable time!

Is anyone having problems with pictures/listings not appearing in the showcase gallery or is this because I changed my showcase format during the middle of an auction week?

I can't get ANY pics to load and I've got tons of listing to do!