TEMPLATES NOT SHOWING UP

FOUND THIS INFORMATION FROM AUCTIVA:

We are currently experiencing a technical problem that is causing the template images not to show up in the saved listings and listing previews of certain items. Our engineering team is currently working on correcting this issue and we hope to have it resolved some time on 1/9/09.

This issue only affects the appearance of the saved listing and the preview so if you post listings that are affected in this manner to eBay, the template images should show up in the resulting active listings.

LET'S HOPE IT REALLY WORKS. ANYONE TRY IT YET?

Well, just to let everyone know I'm riding in the same boat. I posted 2 auctions which said successful, but they aren't in ebay and I got no email notification that they listed. So, apparently they were not successful. I also still have problems with the templates not showing up properly and the backgrounds being just little "x"s. Not too happy about any of that...guess they will not make the goal of having these issues resolved by today's end. Hopefully it will be soon because these are the times when people mostly list. Good luck to all and a response or update from Auctiva would be appreciated.

I have the same problem with the templates not showing in preview also the profile linked to the listing is not showing either i am just getting the red crosses as already mentioned.
I tried posting on of my listings on ebay to see if all of the above would show once posted but the listing did not post and eventually failed.
I know of the problems auctiva are experiencing at the moment and hope all can be reolved asap as i post approx 60+ listings a day so my ebay shop is taking a major downturn at the moment due to me being unable to list.

This is very frustrating to wake up to, the same problems both with templates and failed listings. I'd like a response from Auctiva to see what the status is today. I think everyone is owed at least that much. This is not good at all...3 days and it can't get fixed? That kind of support and reliability makes me think spending the extra few cents in Ebay listing is worthwhile.

If the templates are not showing up in preview or saved I advise do not list to ebay. I tried this a couple of days ago and 5 listings had to be deleted from ebay and relisted because the template did not show up there either.

Templates are still not showing on the listings. How about a bit of feedback Auctiva on this?

I still also have no template or profile showing up in my preview,plus the listing scenario is still non existent.
I hope upon hope that this will be reolved by 7:30pm UK time as this is when i list.

Yeah, a word from Auctiva about this would be nice. It makes no difference if the posting issues are fixed or not. What good is posting if the template isn't working? Defeats the entire purpose....Auctiva what is the status?

I hear you an-altered-artist.
OK auctiva is a free service..good times
Yes good times indeed but if a free or subscribed fee induced listing provider i still have my complete listing database downloded within auctiva so free or not my online business has no oppertunity but to stand by and await the realignment of auctiva's services.

My templates have not been loading properly since yesterday. The background colors show up but none of the artwork/illustrations. I have 30 items ready to go on E-Bay but won't upload them until I know this problem is fixed. It has been over 24 hours that this problem has been know about on this board and where do we stand?

I have finally had success at posting to ebay after two days. But I am still having a issue with my templates. Not only is it not showing up on my saved listings in Auctiva it has now vanished from ebay. All of my new and old listings do not have any templates. I have been trying to get this resolved since yesterday with no success. I was wondering if anyone else has had this problem. If you have has it been resolved and how did you do it.

Templates are still down. It is now starting to get annoying because of the length of time they have been down. I am a patient person but sheesh it just keeps being one problem after the other

They aren't showing up when making the listing but when they show up at eBay they are there. At least that is what is happening for me. Go ahead and do one and see what happens, :-).

Jan, when you previewed your listing in Auctiva, were you getting little cracked or torn squares in the corners and elsewhere in the template, like a broken connection symbol? That's what I'm getting. Are you saying when my scheduled listings (yeah, I know, scary to be scheduling) show up on Ebay tomorrow, the templates will be intact? thanks.

Yes, that is what mine have been doing. Can't see much when making my listings but when I go to them in eBay they look just like they should. Not sure what the problem is but it doesn't really seem to be hurting anything. Hope all goes well for you.

I agree I just sent one over to ebay and the template showed up. I think I will delay listing anymore just incase they disappear. It can happen and I dont want to have to take 50 listings off and relist

I listed 42 tonight and all worked fine. I think you are probably OK but you need to do what you feel comfortable with. Have a great weekend! :-)

Great news Jan i will try to post a test listing now and see what happens
Will come back with the outcome shortly

Great news listings are now posting on ebay.
The problem i am now experiencing is the attached profile is continuous text without breaks plus my power seller html link is not showing as a picture just a cross.
Not a major problem but it does look a little rubbish.
Well done so far Auctiva with solving the biggest problem

Same problem here. images and other parts of template are previewing as broken links.

Hi,

I already posted one in another topic, this is just a copy for you guys having problems loading pictures.

So I took a quick look at the <img> tag. Every single of them was like this example:

quote:

http://ti2.auctiva.com/tia/[ACCOUNTID]/panda/panda_tlc.gif

You just have to delete the bold ones (which are a/[ACCOUNTID]) and it will work. I don't know what they are doing there, but it does work

So, the correct link should be

quote:

http://ti2.auctiva.com/ti/panda/panda_tlc.gif

If you are using firefox, just search & highlight every a/[ACCOUNTID] you see in your source code (there are about 10 of them in my template)

they seem to be ok when posted though , not showning as broken links

I'm also having similar trouble with my attempted listings this weekend. But in my case, some of the photos show in the template, but not others. ALL photos show up if you select supersize photo. So at least the photos can be seen, but not with a quick glance at the listing. Also, this wipes out my gallery image. So for the one listing I did post, I revised the listing to add the one free photo via ebay. At least there is now a gallery photo.

I checked the HTML code as the previous poster suggested, and that is not the problem in my case as a/[ACCOUNTID] appears no where on the page. I filed a support request yesterday, but no reply yet. Any other suggestions?

quote:

Originally posted by mysisterscottage:
FOUND THIS INFORMATION FROM AUCTIVA:

We are currently experiencing a technical problem that is causing the template images not to show up in the saved listings and listing previews of certain items. Our engineering team is currently working on correcting this issue and we hope to have it resolved some time on 1/9/09.

This issue only affects the appearance of the saved listing and the preview so if you post listings that are affected in this manner to eBay, the template images should show up in the resulting active listings.

LET'S HOPE IT REALLY WORKS. ANYONE TRY IT YET?

It is now January 12 and I am still experiencing the loss of all the template graphic detail. Has anyone heard anything from Auctiva as to when this will be resolved???
Jeanie B.

Hi Jeanie,

From what I've checked/tested, the bug is in the template code itself. The images are actually OK, just wrong links due to some odd code change that happened last week.

It appears the template code was somehow modified to add some incorrect info to each of the template images URLs, so you get the red X boxes for the images during Preview and use. The actual string of bad code is consistently "a/[ACCOUNTID]" on each image. Remove the string and the image restores.

If it's on an active listing, it would require use of eBay Revise Listing editor to fix the code.

One work-around for new listings is to create a custom template from Auctiva's stock template and manually remove those code errors. Tedious, but doable.

I haven't seen Mike D. or Neil or anyone in the know post anything recently about a fix ETA on the templates. It looks like a "code-roll" scenario to me.

Danno

I am trying to list and I am actually having a problem with the Item Description Box showing up. I've tried to use a saved listing, but that doesn't work. I was just checking to see if anyone else was having this problem, also.

Hi---I am having the same difficulty as simply-c, I cannot see a description box at all. I also attempted to make a new Item Details profile & there is NO DESCRIPTION BOX there either. Can anyone help?

Hi autopaper and simply-c,

Not seeing a missing description box on the one-page with IE7.

Which Operating System and browser?

Danno

I wanted to add that I can see stuff within the Item Description Box for a split second when I open the page then it disappears in a flash.

I am using IE not firefox for my listings and not having any problems with descriptions, pictures or templates. All is working normal for me, so far.... :-).

While the preview problem fixed up, and the template does display in the eBay listing, I still have the following behavior:

The name of the saved template actually displays on the Auction (ie: the phrase "CGC Comics Template" is printed over the template background).

I am still getting red x's and it's getting a little old. What bothers me the most though, is after reading everyones comments I realize that its not my computer. I have been talking with Auctiva Reps for 3 days trying to figure out why this is happening to my temps. They all had differnt answers but none of them said "O, this is our problem. We are working on it." Thanks to everyone who post a comment. Maybe the reps should read all of these also *My2LilMonkeys*

I did noy have the template problem until this afternoon. While editing some of my auctions the templates that were previouly there has disappeared and when I try to add a template I getr an error message. Obviosly this has not been fixed.

My templates are not accessible as of 5 minutes ago. 1:30 p.m. EST. Anyone know anything? I filed a support request.

I have no templates either!!!

My templates have also vanished and I can't add pictures either!

I tried switching to IE from FF and all the other standard fixes... clearing cache etc. It's on Auctiva's end. Weird as it is, my husband is having no trouble on his account... yet.

Auctiva responded that they know about it and are working to resolve it.

This is a different problem from the one 2 days ago.
I was about to schedule listings, and I noticed that the item description & images are not showing up.