Unable to list completely - no item description

Go to the Help button at the top of the page and file a support request. Auctiva support should be able to advise you.

You are not alone - it's now happened to me. I scheduled items last night and it worked fine. Today the description is missing from my scheduled items and master listing.

Update: scheduled listings are showing description when posted but are not visible when trying to edit or create new listings

Thanks for the info, but I emailed support last week and got no response. I will try again.

Text editor has returned! Not sure how, but it seems to be working. I searched for Text Editor help and found an old message (1-21-06) with the same problem. Damien G suggested going to the Beta Test page. Although I could not access this page I read the info, and when I came back to new listing there it was! Not sure if it is relevant, but maybe it will help someone else!

Someone please report this to Auctiva - It must be a website program. I keep retyping and it does not work.

Is anyone still having this problem? I listed a bunch of items Saturday just fine and today the item descriptions are gone and I can't click on anything. Geez, so frustrating. Can someone at Auctiva please help!!

Hi Guys, Same thing is happening to me. Started last night so I emptied cache & cookies (per support suggestions). Worked for a while but now it's happening again. Emptied cache/cookies again but no luck. I contacted support again. Have a great Sunday.

It's done it to me before in the past and I just stopped using the website for a while and then came back to it and it worked. It's now doing it to me again... I've gotten through one auction but when I try to go back to the others I can't see the description or box at all. I was wondering if the website was just down or if they were updating... I don't know? It's kind of annoying and a hassle, all you can do is wait.

Suddenly this afternoon I can't make ID profiles with data in the Item Description. Nothing is retained in Item Description.

Good grief, this is getting tough. Hope help is on the way for this is the basis for the entire program.

Susie

Now I can't even get into Item Description. Tried using IE, FireFox and Safari. Guess Auctiva is having multiple troubles. I do love this program so will quietly (shriek!!!) wait this out. Wonder if this is tied to the counter problem I'm having.

Susie

This happens a lot. I have opened a ticket and have been told it's my browser. Thats a bunch of garbage. You will get a pop up saying that something was not able to load. Once that happens the description box is blank. You have to log off Auctiva, close the tab (if it's Firefox) and then open a new tab and start all over. Something was changed. I have always thought that when the online version changes, there should be a message on the log in screen saying that changes were put in. When I worked in IT we always had to do that. The "ghost description" as it has been called just happened to me for the second time today and its not 6AM yet

Hi Community,

As hard as it may seem to believe after reading the comments on this thread, we actually aren't experiencing any technical problems that would account for this behavior. If you continue to experience this problem after clearing your cache and closing and re-opening your browser, please contact our customer support team and we will troubleshoot the situation with you.

There could be browser setting/add-on issues, internet security software, connection issues or a variety of other things that are preventing the description editor from loading completely. The same "solution" won't necessarily work for everyone in this case.

You can reach our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi,
It's day number 2 and sometimes the description area in my listing is missing and sometimes it's there. Auctiva always seems to say, clear your cookies or it must be your browser. Well guess what it's not! I've tried using different browers and it doesn't make a difference. I sit down to do a lot of listings and problems!! I am really getting fed up with not getting any LIVE HELP! Does anyone else feel that way? At least with ebay they have LIVE CHAT or you can always speak to a LIVE person. I have been having many problems with Auctiva lately and really thinking of leaving!

Hi,
Just posted my message and looked at it. It came up all mumbled like it's written in Chinese or something!! What the heck is this??? My listings have been doing this too!!

Hi Luvu4evason,

I have read over the messages you posted on this forum thread on 9/14/10 and they look fine to me. I do not see anything that could be perceived to appear to be in another language. If you are seeing something different, there must be something strange going on with your machine or browser that is causing the message to display differently.

I also reviewed the last 5 listings you posted through your Auctiva account and did not notice any problems with those listings.

In any event, if you need further assistance with your situation, I recommend contacting our customer support team by mousing over the "Help" tab within your account and selecting the "File Support Case" button and we'll do our best to troubleshoot the problem with you.

We do offer Live Chat and phone support to users who are subscribed to our Premium Plan so you would be able to access if you were to upgrade to that plan. If you wish to upgrade for the current month (as opposed to for next month), our support staff would need to make that change for you.

-Mike

This is retarded. 260 people have viewed this thread, and as usual, Auctiva assures us that it's your system/software, not theirs. I filed a support case at 2:00 a.m., got their CYA "it all looks good to us" a few minutes later. I posted a screen shot to prove the problem hours ago, and nobody responds. This is the only paid service I know of that won't even provide phone or chat support unless you pay extra for it. A company with software as buggy as Auctiva's should be providing phone and chat support to anybody who pays for their service. This is getting ridiculous.