Originally posted by BtoB:
Do you leave feedback for buyers before or after they leave feedback for you? In the past, as a buyer, I was a tad put off by sellers who stated that they left feedback after I, as a buyer, did. When I started selling a short time ago, I adopted the same policy thinking
that leaving feedback after
a buyer would give me a chance to "explain" or correct a situation. (So far, haven't needed to, thank God.) Well, about a week into selling, I had someone protest SO much, that I reconsidered my policy and changed back to leaving feedback for the buyer as soon as their payment cleared. Problem, as I suspected, is that some people NEVER come back to leave feedback. Would you mind sharing your policy on this? Thoughts? Experiences?
Thanks & have a great day.
Even before the change against sellers and we were unable to leave appropriate negative feedback, it was unwise to leave feedback of any kind for the Buyer until AFTER the Buyer left POSITIVE FEEDBACK.
If you left pos. FB the buyer might later, ev en a MONTH later decide to try and get is money back, make up a bogus reason, effect a successful charge back on the seller account and THEN leave Neg FB to boot.
Granted that is a worst case scenario, but i6t only has to happen once or happen to a friend to teach the lesson do NOT leave feedback period until the buyer confesses all was well and as expected and there were no problems and he is just tickled with the product.
Then and ONLY then leave feedback.
And NOW w, when we can leave ONLY Pos FB, my strong suggestion is to leave NO Feedback if the transaction was rocky or bad, make an appropriate complaint through the skimpily provided channels via Safe harbor AFTER communication via email and Phone to effect resolution.
In a case where you would have left neg. FB leave none at all.
If the BUYER Never leaves you feedback, Never leave him FB.
Once you do, he can come in an tank your score .
Now... Not all, in fact only the smallest percent of buyers fall into this malicious category, BUT, there are enough, and it happens often enough, and eBay's new CEO believes that Sellers are the trash of the world, and dead beat buyers asre allowed to rip off hoinest sellers.
Case in point a lady who had sold her dolls on ebay for close to a decade and had a 100% positive feedback score over all of that time was recently booted off of eBay, her account CLOSED. Why? Because ONE buyer making multiple purchases, whose items were delivered within three days by Priority mail USPS Insured w/ delivery Confirmation PRINTED through PayPal, left feed back saying her shipping was too slow. Tanked her score in the stars, and she was summarily shut down, even with a paper trails proving her rates and ship habits of a decade ebay has still not reinstated that account.
That one example is sufficient.
Sadly it is not an isolated event.
EBay is NOT, I repeat, NOT on our side.
But they should be.
we pay the fees that pay them.
So my thoughts are never leave FB until the buyer leaves POSITIVE FEEDBACK.
And if Neg FB would be appropriate make a complaint via the dispute console, and leave no feedback.