Help...Ebay Token

Hi oimagymbogirl, when you signed up to ayctiva you should have been prompted to request a token from ebay so that the listings can be sent to ebay from auctiva.
If you have no token then you need to get one before you can list.

I am trying to set up the token. Each time it takes me through the process of ebay and everything. Then it sends me back to Auctiva and then nothing happens. It still tells me to set up a token.

oimagymbogirl,

The reason given for your failed token generation is "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"

Please provide me with your eBay ID so I can look up what other Auctiva account it is associated with.

-Mike

My username is oimagymbogirl. Thanks for your help

oimagymbogirl,

I deleted your previous eBay token from our database so you should be able to generate your token successfully now=)

To do this, just go to Auctiva -> My Account(tab) -> Ebay Settings -> Get New Token.

Good luck=)

-Mike

I am having the same problem. Ebay ID cmjelectronics

Hi cmjelectronics,

You're all set...you should now be able to successfully generate your eBay token.

-Mike

I am still getting the same error generating a token but I believe I know why I am getting this error. I have 2 ebay accounts and 2 Auctiva accounts. INJViper and CMJElectronics are the names of both my Ebay and Auctiva accounts. I have my CMJElectronics ebay account linked to my INJViper auctiva account. Can you delete the token from my INJViper Auctiva account please?

Chris

Me, too! - When I am returned to my Auctiva account it says "Invalid eBay Token" - ebay id is qualitepistol

Nevermind. . .I went throught the process again and now that message doesn't show. I'll see if I can post an item. Sorry!
Karen

Hello, I've got the same problem.. my ebay id is kneisslbr

Hi kneissl,

Please file a support request regarding this issue using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

same problem here ...
my Ebay ID is kevelkido
thank you

Hi kevesue,

Please file a support request regarding this issue using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

already did with no success. i got answered for my first notification and after i gave my ebay id, no more news and still not workin

Hi kevesue,

I just responded to your support case. Please read what I have written and reply back, and I will be happy to assist you with this issue.

-Mike

same here

no ebay token we try the get new token and no luck.

watusirecords user name

Hi watusirecords,

I just reviewed your account and it appears that you have since been able to generate your token successfully. Congratulations!

-Mike

I tried everything cleaning the cookies , temp internet files ... still not able to get that ebay token. I even try on both Internet Explorer and Firefox. Should you delete my account and try to start an other one with a different name ?

Hi kevesue,

I'm sincerely sorry to hear you are having trouble generating your eBay token. Sure, can you please try registering for another Auctiva account using a different username, and try generating your token for that account?

Once you get a chance to try thid, please let me know the result through your open support case.

-Mike

I too cannot generate a toke my ebay id is zmanqq

I am not able to activate the token. I signed up here because TL2 has too many bugs to deal with. And now this! so frustrating!

forgot to include my ebay id, it is i_want_a_harley

Me too!

I have tried many times to get my ebay token.
No joy.
My ebay id is ***Bagpuss***
I will try the help link posted earlier in this tread as well

Hi kevesue,

We have been receiving a decent number of cases from customers who are unable to generate their tokens in recent days. I believe, in your case, that re-registering with a brand bew account is a good idea.

I went ahead and removed your previous account information from our database, so please feel free to register for a new Auctiva account at your earliest convenience. Hopefully, you will successfully be able to generate a token for your new account then.

-Mike

can't get token..ebay id nintendogamingstore..yes i had another auctiva account but cancelled it..please help

Hi mtvg,

That makes sense....it sounds like the reason you are unable to generate a token for your new Auctiva account is because your eBay account is already associated with an existing Auctiva account in our database.

For further assistance with this matter, please file a supp-ort request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

I also have problem getting ebay token, I did have the token in previous auctiva account so I closed my previous Auctiva account but still cannot get the token. my user ID is: sakuraselect, please help

my ebayid is sweetdomain and I have the same problem here as this post. Could I get this solved for me as well please.

I am getting the same error
An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"
my ebay ID is the_rebel_network

Can you please delete any other accounts that are associated with it. I thought that I had done that a while ago.

Auctiva help sorted my problem out

I cant get my Token to work either...A little help please,my ebay i.d Gotitlow

I have the same problem..panic
My user ID is essieflo.

Please help me out.....((

Hi Community,

If any of you are still having trouble generating your eBay tokens, please contact our customer support department using the appropriate link on our help page:

http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

Hi Mike - I have same issue & have done as you asked and logged it ref. 360516. Thx

I am having the same problem with generating an eBay token. I have tried deleted my account and started over but still have the same problem. This is the error I get "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"

My user name is dcyglobal. Can you please help me?

Hello,
I have the same problem as this other with generating an eBay token. This is the error I get "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"

My ebay user name is www.boule.eu
Thank's fo your help

quote:

Hello,
I have the same problem as this other with generating an eBay token. This is the error I get "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"

My ebay user name is www.boule.eu
Thank's fo your help

Anybody can help me

Hi, boules,

I see that you haven't received a reply yet. I would recommend that if you are still having trouble generating your eBay token, please contact Auctiva's customer support department using the appropriate link on the help page:

http://www.auctiva.com/free-auction-software-help/help.aspx

Christy