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Data Migration

auctivakevinkauctivakevinkVP Engineering
We are migrating data in our database to improve site performance.

This will result in your past history of items that have listed to eBay and are reflected on your Auctiva account not showing up for a period of time.

All active ebay listings will appear as normal, as these must remain in order for the Auctiva Store window and Store pages to continue to display your running items.

Checkout on any items, auctions or store format listings, will work as normal regardless as to if your "active" or "closed" listings on the Auctiva site display the item information or not.

For those users needing to purchase shipping insurance on items that were not directly listed via Auctiva, you should be able to do so immediately upon item close, just as normal.

I point out the insurance topic because I'd like users to post here if they do have any problems with this process so that we can look into it ASAP.
Original Post

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I infinite-shopperMember
Upset with this happening tonight on an evening when ebay is offering a listing discount up to midnight. I was right in the middle of a listing and went to post it only to encounter the too frequent site is down message. But then to discover it was initiated deliberately for site maintenance when it was running fast and better than it usually does? It seems better planning around ebay's RARE listing discount days could be made. And, for once, the site was beautifully for me and I was on a run with listings to beat the midnight cut off for the 20 cent listing offer. Very frustrating to your users.
R randyt58Member
Kevin,
So, even though you knew there was 1 hour left, you guys still ABSOLUTELY had to shut down then?

I am sure that if your dBase was getting ready to blow up, that could be legit. But if it was maintenance and upgrades, YA SHOULDA WAITED 60 MORE MINUTES!!!

I am agrevated at your timing cuz I had about 20 items I was gonna throw up there. And thanks to your site, I probably could have! Pics already uploaded, have my Master template all set, would have been a breeze and saved me about 40 bucks!

I will survive! You guys just keep on improving site (and try to plan better in the future.) I like this place, cheaper than TurboLister and other sites, pretty easy to use, makes decent looking auctions, etc.

I want a refund on your fees! hehe Smile
M mdma2004Member
quote:
All active ebay listings will appear as normal, as these must remain in order for the Auctiva Store window and Store pages to continue to display your running items.


On everyone of my auctions the Auctiva Store window displays No Items Available which is a real pain in the backside as I could be losing potential customers... I beginning to wonder if this is a great idea after all, this site runs more maintenace than I have hot dinners Confused
A auctivajeffAuctiva CEO
quote:
the Auctiva Store window displays No Items Available which is a real pain in the backside

This is because our database is down while we move the data. This also happens each week when we do maintenance.

This is one of the reasons we need to speed up the maintenance so that happens for a shorter time. Which is why we're doing this now.

Also we're going to update the showcase to keep data while the maintenance is happening. That way things like this won't affect your store window.

We're going to change that message that is displayed to be something else, so even if it does come up it will be more encouraging to buyers to click the link to view your other items.
A auctivajeffAuctiva CEO
quote:
will you also be having the usual Thursday night maintenance tomorrow?
Yes, which is why we really needed to do this tonight. There isn't enough time tomorrow to do what we normally do and this special update we're doing now. If we then waited till late Friday then it would have ran into the weekend and our site would continue to be slow. If this all works out it should alleviate the slowness that's been going on for a few weeks.
D dmhcollectiblesMember
uh huh.

It's now 7 am eastern time, and the site's still down.

And we have to go through this tonight also?

We were already unable to use the site for much of anything all day Wednesday due to servers apparently being overloaded. Now we get to go through the same thing again, two days in a row?

I use another 3rd party auction service. Their maintenances are completely transparent to users - no down time, no time when images aren't visible, no difference at all. How do THEY do it?
auctivakevinkauctivakevinkVP Engineering
We will be wrapping things up pretty soon.

Other third party sites most likely don't have anywhere close to the number of listings that we deal with. I suppose one of the negatives to being free, the increased volume and strain on the hardware.

We are working on a long term plan though that makes it so that maintenance does not affect users at all.

-Kevin
C candielivMember
I logged on at 6.00am GMT and it's now nearly 13.00 GMT - how much longer is this maintenance check and migration of data going to take? I'm all for you speeding things up but we are going to have to go through this again tonight and with the system having been so slow over the last few weeks we've barely had a chance to list anything. We're powersellers and that puts our status as powersellers at risk as we have to hit a set qouta each month to remain so. Not being able to list is damaging business - to hell with it and start charging for your service, that'll soon free up your servers as most people will just jump ship at the sight of a charge!!! Sorry about this but we're a bit disgruntled.
C cckMember
Hi Kevin, I don't know what happened last night but my listings were a diaster. I tried scheduling them for Tuesday night, they never posted. I then rescheduled them for 6:00pm Wednesday night. 2 posted, about 10 or so did not and I had 1 scheduled listing that posted over 10 times. I had to go into Ebay this morning and cancel all the duplicate listings. What a costly glich. But I really like you guys so no backlash from me, just wanted to let you know.
B baffcatMember
Hi.

It's 4:10pm here in good old Blighty, and I can get auctiva to open now (tho. I haven't actually tried listing yet - too scared). But.... when I look on ebay at one of my auctions, I only seem to have one product in my auctiva store when I clink on the link on the showcase.

*sigh*

I was really hoping to get some stuff listed today on 10 day auctions to catch the next two Sundays.

LIH (Living in hope)

Baff
N nanz-atticMember
It's now noon in the northeast....my store still says NO ITEMS AVAILABLE. I can't for the life of me understand why anyone would have used those words in the first place for someone's store window? Knowing that YOU are closed for business so often....you should have thought ahead, about making that message say click on seller's other auctions. Geesh!!!!!!
N nanz-atticMember
It's even worse than I thought!. Not only does my store window say NO ITEMS AVAILABLE~~~~THEN when you click on get the details.....it says: THIS SELLER CURRENTLY HAS NO ITEMS FOR SALE!!!!
WHAT???? WHY would your programmer ever use those words in the first place????? I have 22 auctions running, and you say, NO items for sale? AGAIN, from day one, that message should have been something like "click on see sellers other items above"........that would have saved a bunch of the humiliation that you are now facing. Gosh, doesn't anyone think ahead over there? Never mind thinking out of the box....just ask yourself each time you devise some new message, how will this look if the site is down? Personally, I don't care about any upgrades....none....period. Just ease of posting auctions...your good pics & templates....your basic stuff....that is all I need, and I will gladly pay for that...especially if it always works. I think you are buying cheap host sites....maybe pay more (& charge us) or hunt harder for stable placements. JMHO.
M maryhMember
Roll EyesDon't take this wrong Auctiva, I really appreciate all that you save me when I list my items on eBay. I often have items that do not list from your site and last night when eBay was giving discounts on listing, 4 of my items wern't listed. Your not listing them on time cost me $4.00. Now multiply that problem just about everytime I schedule listings and it can get to be real pain. Mad Today my ads' banner says that I have no auctions at this time and there is no link to my store items that work. I just tried to change it to say "try back later". I checked to see my store and all my items (26) are not even listed on your/my estore site here. I have also been checking the option to move my store banner to the bottom of my ads instead of at the top, and that is always ignored-I've been trying for at least 3 weeks. Of coarse there is also the same old problem of never being able to list during peak times and I use a high speed cable connection. Confused Regardless of all my frustrations, I still love you and hope you can work the bugs out more quickly than you have been. Wink
M maryhMember
quote:
Originally posted by Mary H:
Roll EyesDon't take this wrong Auctiva, I really appreciate all that you save me when I list my items on eBay. I often have items that do not list from your site and last night when eBay was giving discounts on listing, 4 of my items wern't listed. Your not listing them on time cost me $4.00. Now multiply that problem just about everytime I schedule listings and it can get to be real pain. Mad Today my ads' banner says that I have no auctions at this time and there is no link to my store items that work. I just tried to change it to say "try back later". I checked to see my store and all my items (26) are not even listed on your/my estore site here. I have also been checking the option to move my store banner to the bottom of my ads instead of at the top, and that is always ignored-I've been trying for at least 3 weeks. Of coarse there is also the same old problem of never being able to list during peak times and I use a high speed cable connection. Confused Regardless of all my frustrations, I still love you and hope you can work the bugs out more quickly than you have been. Wink
Just want to add that your time is wrong too at the top of this posting-it should read closer to 4:15 pm est
M maryhMember
quote:
Originally posted by Mary H:
quote:
Originally posted by Mary H:
Roll EyesDon't take this wrong Auctiva, I really appreciate all that you save me when I list my items on eBay. I often have items that do not list from your site and last night when eBay was giving discounts on listing, 4 of my items wern't listed. Your not listing them on time cost me $4.00. Now multiply that problem just about everytime I schedule listings and it can get to be real pain. Mad Today my ads' banner says that I have no auctions at this time and there is no link to my store items that work. I just tried to change it to say "try back later". I checked to see my store and all my items (26) are not even listed on your/my estore site here. I have also been checking the option to move my store banner to the bottom of my ads instead of at the top, and that is always ignored-I've been trying for at least 3 weeks. Of coarse there is also the same old problem of never being able to list during peak times and I use a high speed cable connection. Confused Regardless of all my frustrations, I still love you and hope you can work the bugs out more quickly than you have been. Wink
Just want to add that your time is wrong too at the top of this posting-it should read closer to 4:15 pm est


Okay here it is two days+ later and my eBay ads have 3 items rotating. There are 4 items listed in my Auctiva store and I am running 27 of them on eBay. I had 3 ads scheduled to list on eBay around lunch time and only one made it to eBay. The other 2 have disapeared completely-not even an error message on Auctiva. Just want to keep you posted as to what is happening so you can keep trying to update everything.
H hereiamagainMember
quote:
Reply

Well, this is Friday evening in the northeast and according to Auctiva I do not have any items listed, but alas, Ebay shows that I do. Also went to add a couple of photos to an item, but when I went to my Active listings, it showed that I had no listings, however, when I went to my Saved listings, it showed all of them there as having been posted Monday, October 23 --- this is October 27. JUST HOW FREE IS AUCTIVA IF IT COSTS ALL OF US SALES AND CUSTOMER FRUSTRATIONS ????? ALL THOSE FRUSTRATED CUSTOMERS ARE GOING SOMEWHERE ELSE.......
A auctivamikedAuctiva Customer Support Manager
Hi Community,

We plan on completing the final step of our data migration, which began Wednesday night, tonight. After this is completed, we will be able to begin importing everyone's active listings once again, so, if your listing data is not currently present in your Auctiva account, you can expect your current eBay listings to be imported into your account and have the potential to be displayed in your store window by Saturday or Sunday.

Everyone's patience with this matter is greatly appreciated.

-Mike
Last edited by auctivamiked
S stevmacMember
Great.... here I am in Australia on My biggest listing day - Saturday and Auctiva decides to finish its migration starting at 3:30 pm my time. I wonder if it would be posible in future to alternate the times of these major outages to allow the down time to be shared accross more of the timezones. Its bad enough that we lose every friday evening and now my Saturday is stuffed around.... back to Turbo lister
M marieanne (Guest)
Well, that was on Friday and its now Sunday so what's your problem this time!!
It strikes that everyones time to be able to do any work revolves around how much time Auctiva allows us.
I know its a free site, GET IT RIGHT and make a small charge for it, I am sure that would be better than what is happening to us all at present which is HIT or MISS wether we can do any work at all from day to day.
I have about 2.000 items just waiting to be listed but, thanks to Auctiva they are just sitting around me redundant making no money.
M mdma2004Member
quote:
I have about 2.000 items just waiting to be listed but, thanks to Auctiva they are just sitting around me redundant making no money.
if you have 2000 items lying around it has nothing to do with Auctiva... what the hell did you do before Auctiva? there are other ways to add your lots! So if your losing money you have no one to blame but your self...
K katrinka13Member
so, i've filed at least 4 UNRESPONDED TO support requests because my store window has worked in TWO DAYS and I get run time errors in the help, listings, images & home pages sections of your website. I tried emailing and finally got a response to fule a support request. PLEASE HELP!! Oh yes, it's happend on IE & Mozilla and YES, my cookies are cleard, my files (incl off line) are deleted and NO I won't disable my antivirus, anti spyware or firewall. PLEASE ADVISE
M marieanne (Guest)
quote:
Originally posted by MDMA2004:
quote:
I have about 2.000 items just waiting to be listed but, thanks to Auctiva they are just sitting around me redundant making no money.
if you have 2000 items lying around it has nothing to do with Auctiva... what the hell did you do before Auctiva? there are other ways to add your lots! So if your losing money you have no one to blame but your self...

To some people this is a game (1, 2 or 3 items listed), to others - it's a living (1,800+ items listed).
Auctiva's home page says it all - "Simple & Free selling solution for eBay sellers".
If you multiply your fees by my quantity - you'll see why I use Auctiva!
Of course this is all a waste of time if my customers can not see my listings or I can not list new items for them.
I see that you have been registered a whole week before leaving this comment, well that's fine - I believe in free speech - but, wait until you have some experience of the problem before you do so.
Marieanne
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