Tagged With "returns"

I'm getting this error when I try to list today: Failed Listing Generated the Following Warning: Return Policy Attribute returnDescription Not Valid On This Site I've removed text from the free text fields. My return policy is 30 days, no restocking fee. Still won't go through. Any ideas? TIA Caren

Hi On my return shipping on Auctiva preview it says free return shipping which i don't want, ive set it up on ebay as buyer pays for return shipping but on the preview on auctiva it says free return shipping. Any suggestions. Lynn

Hello Caren, The message you have included is a warning that is associated with a Failed Listing. There should also be a failure notification as the Warning message you note would not prevent a listing from posting in and of itself. It is very likely that there is also a corresponding failure notification. If you hover over the My Account menu, you can then click on the red number (this is for failure notifications) and you should be able to see a corresponding message for the item where you...

Hello Lynn77 - I am sorry to hear about you running into difficulty with the returns area of your listings. Currently there is a known issue with the Preview page of accounts where, when using Business Policies on eBay and the returns policy calls for "Buyer Pays Return shipping" that the preview page shows "free return shipping". Our engineers are aware of this issue and are currently seeking a solution. The listing should post to eBay appropriately regardless of the display in preview.