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Tagged With "support"


Cant access customer support

matrobert29 ·
I cant seem to access any sort of customer support whatsoever, all i get is errors....

Auctiva's COVID-19 Preparedness and Response

auctivagreg ·
Here at Auctiva, we take your business very seriously. As the situation around COVID-19 (Coronavirus) continues to evolve, we thought it would be helpful to share the steps we are taking to provide a healthy environment for our employees around the world, as well as ensure there is no impact to our service, support and most importantly, you, our customers. Our web based platform is hosted in multiple data centers and is designed to operate without interruption ensuring the system and...

Re: Cant access customer support

auctivacraig ·
Hello Matrobert29, There is currently a known issue with the support site where messages intermittently fail to reach us as a result of using the support form. Our engineers are aware of this difficulty and are seeking a solution. If you run into trouble using the support form for Auctiva, please note that the messaging provides an email address that you can send your support query to directly and our support team will receive this email in the same manner they receive support cases.
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