I sold an item to a customer on Feb. 15th.
After a week(my "grace period") I emailed and asked for payment. She emailed back and said that they were in the process of moving and did not have internet, but it would be set up within the week and she would pay.
After another week, I emailed and asked for payment. She said that it was in the mail.
After another week, I emailed and asked for payment. She said that she would put it in the mail "tomorrow" and marked the item as "payment sent".
After another week, I emailed and asked for payment. She told me that she had paid through PayPal twice, and they had taken her money both times. She said that she would try to pay through PayPal again. I sent her a money request.
Today, she sent an email saying that she could not pay through PayPal because she was getting an error message saying that she was not the winning bidder. She offered to send me a check. I sent her a new PayPal money request that was not associated with an auction.
In the meantime, I viewed her feedback and saw that this is the norm, and that she leaves scathing negs for sellers. I haven't received a neg yet, so I'm trying to maintain my perfect record, which is why I'm bending over backward.
I haven't heard anything from her since I sent the new money request.
The item is one that I keep multiples of, so I haven't been losing money by having it sit around here. But now, my last one will sell on Sunday and so I want to either collect money for hers, or put it back up for auction.
Any advice on dealing with this situation?