Help...Ebay Token

hi i need help on this as well please it says that i have togenerate a new token but i try and it's doing the same as the others can you sort this for me please
user name is sueky100 on ebay
thanks
sue

oh forgot to add that the help topics and link don't work so if it cannot be rectified i will look for something else to put on instead of this and i dont want to dothat

The HELP link is working for me...click here and look to the right..click on support request.

http://www.auctiva.com/free-auction-software-help/help.aspx

hi thank you i have requested help but don't know how long it will be before they get back


sue

message for mike maybe you can hepl me please as i had an account before this one but didn't realise it which has my token and that is why it won't let me go on to ebay can you remove this account for me please so that i can get my auctiva working again . i have been on to support and they were great but then they disappeared and it's not done
thanks
sue

I've been having the same problem as many of you in generating a token. Can the admins on this site PLEASE delete my accounts so that I can register. I've opened a help ticket.

hi yes i agree on that one please delete both of mine and let me sign up new as i have no auctiva and it could be losing me sales
sue

I cannot generate my eBay token due to a previous account. Mike, can you please delete my previous eBay token? Thank you so much

hi there, i have same problem, ebay id roxysjewellery
thanks

Hi ,

I also have the same problem...
Ebay ID : corsham_militaria_limited

Hi Community,

If you are receiving an error when attempting to generate your eBay token that states you have duplicate accounts in the Auctiva system, please contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx.

Be sure to provide your eBay username in your support request, as that information will be necessary for us to help you out with this situation.

-Mike

quote:

Originally posted by Auctiva Mike D.:
Hi Community,

If you are receiving an error when attempting to generate your eBay token that states you have duplicate accounts in the Auctiva system, please contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx.

Be sure to provide your eBay username in your support request, as that information will be necessary for us to help you out with this situation.

-Mike

Hi, I am having the same problem. i cant generate an ebay token. i had an auctiva account before although just changed my ebay user id.
my new ebay user id is sassy_couture_australia
my email address is sassycoutureaustralia@gmail.com

I have filled out 2 support requests and it has been about 6 days and i have still not received a reply.

any help would be greatly appreciated as my support requests have not been dealt with.

thankyou
Brad

Hi,

I also have the same problem
Ebay ID : seattle-west

Brad,

I just reviewed our support case records and found that both of the support cases you have filed in the past 6 days have actually already been responded to. You can find the responses to your support requests by logging into your Auctiva account with username "sassy_couture_australia" and clicking the "Check the status of an on-going support case" link on the "Help" page.

seattle-west,

In order to receive assistance with respect to this problem, please contact our customer support team by completing the web form on the following page of our site:
http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi,
I got the same message that says: "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?" However I have only one account at Auctiva. My ebay ID is: outletsdirect.com.au-ptyltd Please help me with this problem.

Thanks!!

I cannot generate my eBay token due to a previous account. Mike, can you please delete my previous eBay token? Thank you so much!

eBay id- Gymboreecrazed

Hi Community,

This message is intended for anyone that is having trouble generating a token for Auctiva. To receive assistance with this issue, please contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

I have generated an ebay token and have pin #, but auctiva says I need to generate a token.
My ebay username is melco966

I have recently been having this problem too but I've been using Auctiva for a while now and it's never occurred before. Can you help me too? My id is: p1ke

I think you should contact Customer Support
http://www.auctiva.com/help/requesthelp.aspx