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Hello - I'm very new to all of this - but I thought I saw on the feedback part of ebay a place where you can respond to their negative feedback? Just a thought - Dawn
Report them to eBay for invalid contact info. They'll also get a strike/strikes for unpaid items. Have they formally responded to the unpaid item disputes? If so, I think you can close them and get your listing fees back. Nothing you can do about the feedback at this point. Sucks, but that's just the way eBay works. You might get lucky and the guy might get himself "NARU'd" (eBay suspends his account). In that case, I think the negative feedbacks go away after some time. I'm not exactly sure how long it takes, though.
Go to the Seller Central discussion board at eBay and ask a question there. There's a lot of good advice there for sellers going through this kind of thing. Click the link below...
Seller Central
Hope everything works out for you...
Go to the Seller Central discussion board at eBay and ask a question there. There's a lot of good advice there for sellers going through this kind of thing. Click the link below...
Seller Central
Hope everything works out for you...
Something is going on with that seller and it might be eBay in the middle of this.
I checked his feedback and it's ZERO and your negs should be showing against him but their not...3 negs and 12 postives don't equal out to zero.
AND all of the feedback is from one seller..ranging in dates from the 13th through today...something is definitely fishy.
There's no way that seller could've gotten the items purchased to that buyer that fast.
Plus look at how the feedback reads that was left by the seller. It spells out a word up and down.
Seller is in NE and buyer is in CA (supposedly).
You could email the seller of the only positive feedback the buyer has and ask for any information they might have available. Don't say a word about not receiving a dime...could be considered slanderous..even though you have proof you never received a dime.
Try Googling this jokers name, if you have an address, reverse look-up.
I'll try to do what I can but without anymore information than I have...I can only send you to report for invalid contact information.
If his phone doesn't work, his account will be NARU'D (no longer a registered user) as soon as someone reports him for the infraction.
Once an NARU happens they withdraw all feedback left for all transactions.
It still smells fishy to me. 15 positive feedback all from the same seller and within days with no time for receipt of item.
I wonder if they could be in ca-hoots...<shaking head>
Best of luck,
Donna
I checked his feedback and it's ZERO and your negs should be showing against him but their not...3 negs and 12 postives don't equal out to zero.
AND all of the feedback is from one seller..ranging in dates from the 13th through today...something is definitely fishy.
There's no way that seller could've gotten the items purchased to that buyer that fast.
Plus look at how the feedback reads that was left by the seller. It spells out a word up and down.
Seller is in NE and buyer is in CA (supposedly).
You could email the seller of the only positive feedback the buyer has and ask for any information they might have available. Don't say a word about not receiving a dime...could be considered slanderous..even though you have proof you never received a dime.
Try Googling this jokers name, if you have an address, reverse look-up.
I'll try to do what I can but without anymore information than I have...I can only send you to report for invalid contact information.
If his phone doesn't work, his account will be NARU'D (no longer a registered user) as soon as someone reports him for the infraction.
Once an NARU happens they withdraw all feedback left for all transactions.
It still smells fishy to me. 15 positive feedback all from the same seller and within days with no time for receipt of item.
I wonder if they could be in ca-hoots...<shaking head>
Best of luck,
Donna
Okay Thank you for all the advice!! Truly appreciated. After searching more about negative feedbacks I found that if you submit for refunds on fees for non payment and send the buyer an email to request payment, if the buyer responses as this has, they can then leave you negative feedback so, that's how I ended up with 3 negative feedbacks!!
BUT WAIT, that's not all I found out today!!!
A little more investigation on my part and a few more phone calls, I have found out that the address this buyer gave eBay is FRAUDULENT,it's actually a UPS store(along with the fraudulent phone as I had mentioned earlier in my post). So, of course I have given this all to eBay to digest and I hope that they will agree with me that this buyer is a FRAUD! and kick them out of eBay and remove the negative feedbacks!!!
BUT WAIT, that's not all I found out today!!!
A little more investigation on my part and a few more phone calls, I have found out that the address this buyer gave eBay is FRAUDULENT,it's actually a UPS store(along with the fraudulent phone as I had mentioned earlier in my post). So, of course I have given this all to eBay to digest and I hope that they will agree with me that this buyer is a FRAUD! and kick them out of eBay and remove the negative feedbacks!!!
Oh good - things are looking up. Keep us posted on the latest. I'm kind of curious to see how ebay handles this. Dawn
That's good news!
I hope you don't mind a little constructive criticism. I think your ads are great - very professional, and your gallery pics are just beautiful. The feedback you gave, while surely deserved, makes it look like you are angry (IN ALL CAPS), and contain a lot of subjectivity. The buyer may indeed be a low life cheat and liar
, but it comes off kind of badly when you see it in feedback left by a seller.
As a buyer, I know that I am personally turned off by that type of feedback. Stick to the facts - it's the best way to get your point across AND come off as classy and professional. Don't make it personal - it's just business.
Like I said, it's just my opinion, and you can tell me to go stuff it if you like, I just hate to see you lose potential customers because of something like that.
I hope you don't mind a little constructive criticism. I think your ads are great - very professional, and your gallery pics are just beautiful. The feedback you gave, while surely deserved, makes it look like you are angry (IN ALL CAPS), and contain a lot of subjectivity. The buyer may indeed be a low life cheat and liar
, but it comes off kind of badly when you see it in feedback left by a seller.As a buyer, I know that I am personally turned off by that type of feedback. Stick to the facts - it's the best way to get your point across AND come off as classy and professional. Don't make it personal - it's just business.
Like I said, it's just my opinion, and you can tell me to go stuff it if you like
, I just hate to see you lose potential customers because of something like that.
If you have had a bogus buyer you should now watch out for spoof e-mails trying to get your account details. Bogus buyers bid on items to get your e-mail address. They don't care about feedback. Then they start to send e-mails that look like they come from eBay with links to get you to key in your log in details. Then they hijack your account. Genuine mail from eBay will address you by your full name while spoofs will say 'Dear ebay member' or some such thing. Also genuine ebay mail will also be in your messages folder in 'My eBay'. Be vigilant. Never click on a link in these e-mails. There's more info about spoof e-mail on the ebay site.
You can also request to have the feedback muually withdrawn. If tahts any help
quote:I checked his feedback and it's ZERO and your negs should be showing against him but their not...3 negs and 12 postives don't equal out to zero.
Donna, as far as I'm aware, multiple positive feedback from the same buyer/seller do not increase your feedback score.
This user is fishy though!
Smells like yesterdays dirty diaper.
No no no....on the feedback. I understand feedback the way you're explaing the situation Cash Express...but if you look at the feedback and thru their purchase history.
It's just dadgum dirty...somehow.
If their contact info doesn't work then they should've been canned by eBay for incorrect contact info. I'd keep reporting and reporting and reporting and reporting till eBay got tired of hearing from me. Then when they NARU them, the comments and everything will go POOF!
Nice to see ya Cash.
Donna
No no no....on the feedback. I understand feedback the way you're explaing the situation Cash Express...but if you look at the feedback and thru their purchase history.
It's just dadgum dirty...somehow.
If their contact info doesn't work then they should've been canned by eBay for incorrect contact info. I'd keep reporting and reporting and reporting and reporting till eBay got tired of hearing from me. Then when they NARU them, the comments and everything will go POOF!
Nice to see ya Cash.
Donna
Keep in mind you can also set a default to not let one person bid on more than 2 or 3 (etc) of your items.