PLEASE HELP !!! ALL OF MY IMAGES ARE GONE FROM ALL OF MY ACTIVE LISTINGS ON EBAY

I just sent mine over too.

This is what mine looked like:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\rfornuff>tracert s3-external-1.amazonaws.com

Tracing route to s3-external-1.amazonaws.com [72.21.203.135]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 16 ms 17 ms 18 ms dstswr1-vlan4.rh.bbylny.cv.net [167.206.33.193]

4 * * * Request timed out.
5 13 ms 11 ms 9 ms 11.255.253.6
6 9 ms 12 ms 10 ms 451be0f2.cst.lightpath.net [65.19.106.242]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13

Thanks, SundayBestKids. I forwarded your trace route over to our IT team as well.

Hi Community,

Based on the trace routes we have received, we have been able to identify that the issue is with whatever the lightpath.net hop is connecting to. We are providing this information to Amazon S3 so they can take the issue up with Cablevision to work toward getting this issue resolved. I'll keep you all posted as I learn more.

-Mike

Thank you for helping Mike.

Hi Community,

I just spoke to our IT team regarding this matter and, while we have passed the information we have found to Amazon S3, in order to have the best chance at seeing this issue get resolved as quickly as possible, we also recommend contacting Cablevision again and sending them trace routes like the ones I have requested in this forum.

However, some of you may just get in touch with tier one tech support people that don't know how to read a trace route or just don't know what to do, and are just deciding to deny the problem as a result. However, this is something they'll need to look into further to find a resolution and we encourage you to press them to escalate the issue.

I will post further updates on this situation to this thread as I learn more. If anyone gets some feedback from Cable Vision, I'm sure those monitoring this thread would be interested to know what they have to say.

-Mike

mike,


here is my info. my problem is that my 2 friends had the same problem this morning. now i can see their images but can not see mine. they are woodmerecamera and brooklyncamera, i am medfinds

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\JOSH>tracert s3-external-1.amazonaws.com

Tracing route to s3-external-1.amazonaws.com [72.21.207.113]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 6 ms 7 ms 10.240.162.45
3 10 ms 8 ms 10 ms 167.206.32.65
4 * * * Request timed out.
5 13 ms 10 ms 9 ms 11.255.253.2
6 12 ms 10 ms 8 ms 451be0f2.cst.lightpath.net [65.19.106.242]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

this not to good right before they are asking us to PAY for their service. my friend in Utah can see my images. that is good. I wanted to do listings but can not without being able to see my images

quote:

Originally posted by medfinds:
mike,


here is my info. my problem is that my 2 friends had the same problem this morning. now i can see their images but can not see mine. they are woodmerecamera and brooklyncamera, i am medfinds

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\JOSH>tracert s3-external-1.amazonaws.com

Tracing route to s3-external-1.amazonaws.com [72.21.207.113]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 6 ms 7 ms 10.240.162.45
3 10 ms 8 ms 10 ms 167.206.32.65
4 * * * Request timed out.
5 13 ms 10 ms 9 ms 11.255.253.2
6 12 ms 10 ms 8 ms 451be0f2.cst.lightpath.net [65.19.106.242]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

NY 11753 Cablevision/Optimum Online. No pictures on the Auctiva site at all can be seen by me.
I can see all my pictures on ebay including auctions that just listed so why is this a cablevision/Optimum Online problem. It seems it is something on Auctiva's end since all the pictures are missing there!

I can't see mine either on the auctiva site. It's because everyone who is having this problem is on the East Coast and has cablevision/optimum.

Hi Community,

Thanks again for all the feedback. To those of you who just posted trace routes, I recommend contacting your ISP and providing them with that information because this is an issue that they will need to look into. We are also curious what the result will be if the users affected by this try to ping tracert s3-external-1.amazonaws.com.

If you get a chance, can you please give this a shot and paste the results into a reply to this thread? This process is similar to the process of creating a trace route and can be done as follows:

1) Select "Run" from the Windows "Start" menu.
2) Enter "cmd" in the ensuing field and click "OK".
3) Then, in the black DOS window, type ping s3-external-1.amazonaws.com and press the "Enter" key.

You can copy the information in the black DOS window by right clicking within the window, selecting "Select All", and then holding CTRL and pressing C to copy the selected information. You can then paste it into a reply to this thread by holding CTRL and pressing V or by selecting "Paste" from the "Edit" menu in your browser.

Thanks in advance to anyone who can provide this information!

-Mike

I am on a MAC.Do you have instructions for me to send a trace route? Also, wanted to mention that I can view all thumbnail pics in my ebay store but when I click on the listings, the pictures do not show up at all.

I am in Brooklyn 11238; I agree that an operator from cablevision won't be able to assist. I will certainly call to report but I am losing money by the minute. what is going to happen? I can't just "wait" for this to be fixed. How is auctiva going to accomodate for this situation? I have never had this problem before. I have called ebay and they have assured me it is not a problem on their end. SOMEONE NEEDS TO OWN UP TO THIS AND FIX IT PLEASE!!!!!

Hi Glitz,

Sure, here they are:

1) Go to Applications -> Utilities -> Network Utility
2) Click the “Trace Route” tab
3) Enter external-1.amazonaws.com and click “Trace”

-Mike

the same is happening to me. i am on long island cablevisiion as well. even when i sign into auctiva it does not hold my password like it used to... all my images on ebay don't show because i cut and paste from auctiva right into my auctions. only the gallery picture works... any idea or help. Auctiva has no phone number and no messages up as to this problem either.

My trace route response
Also on LI optimum online.
Stuart

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Stuart>tracert s3-external-1.amazonaws.com

Tracing route to s3-external-1.amazonaws.com [72.21.203.135]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 7 ms 7 ms 6 ms dstswr2-vlan2.rh.stjmny.cv.net [167.206.39.162]

4 * * * Request timed out.
5 9 ms 9 ms 9 ms 11.255.253.6
6 10 ms 9 ms 9 ms 451be0f2.cst.lightpath.net [65.19.106.242]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Stuart>

Here's mine:

Traceroute has started ...

traceroute to s3-external-1.amazonaws.com (72.21.207.243), 64 hops max, 40 byte packets
1 10.0.1.1 (10.0.1.1) 1.474 ms 1.108 ms 1.057 ms
2 10.240.162.17 (10.240.162.17) 7.955 ms 6.738 ms 6.076 ms
3 167.206.32.65 (167.206.32.65) 8.139 ms 7.862 ms 7.537 ms
4 * * *
5 11.255.253.2 (11.255.253.2) 10.144 ms 7.726 ms 10.146 ms
6 451be0f2.cst.lightpath.net (65.19.106.242) 9.033 ms 7.589 ms 9.723 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *

Hey Mike I followed your instructions:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\presh>ping s3-external-1.amazonaws.com

Pinging s3-external-1.amazonaws.com [72.21.207.243] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 72.21.207.243:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\presh>

i was timed out as well when i went to cmd and pasted what was posted on this forum.
this is totally nuts. i am also unable to stay logged in even when i click save password only on auctiva site that is.

Hi dressrecycle,

As I have explained over the course of this thread, this is not something that we can fix and will have be looked into by Cablevision. Ultimately, it will be up to Cablevision to resolve this problem and I have explained that showing them the trace route will show them which router is problematic so they can take it from there.

We have provided this information to Amazon S3 in hopes that they can bring the issue up with Cablevision but we cannot guarantee to lead to anything. I would expect Cablevision to be more inclined to take action on this as a result of complaints from customers than unaffiliated third parties, which is why we recommend that each person being affected by this contacts them and provides them with the trace information showing where the connection is getting dropped.

Also, even though you cannot see the images in your listings, most people around the work will be able to see them. This issue is isolated to Cablevision/Optonline, so only people using those ISP's may not be able to see your Auctiva hosted images.

I would let you know what to expect if I had the means to do so, but this is not something that we can resolve. I can, however, keep you updated as promptly as possible as we learn more and let you know what information you can provide to your ISP that will help them identify the problem.

-Mike

Mike,
Ping results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ping s3-external-1.amazonaws.com

Pinging s3-external-1.amazonaws.com [72.21.207.136] with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 72.21.207.136:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

massapequa park 11762
however i checked a friends listings who is in PA dimondarmymom and her photos from auctiva are also not listing. i dont think she is on optimum.

Thanks for posting the results of your ping commands, dressrecycle and aviva-la. I'll pass that information over to our IT team so they can do what they can to get it into the hands of the parties that can resolve the problem. If anyone else can run the ping command and let me know the results, it would be much appreciated.

I didn't mean to exclude you from my previous round of "Thank you's", Mama J! We were just typing at the same time. In any event, thanks for taking the time to run the ping command and post the results.

Mike,

Thanks for all your help. If I run this trace thing, can you tell me the exact language I should use with the inevitable idiot I am going to reach at Cablevision? (I, too, am on Long Island, in NY.) Thanks!

On the phone with cablevision right now. There is an outage and this has been reported to them. I am on hold. The saga continues.....

hey bigvolley and all others:

I just got off the phone with cablevision IT Internet department. They are aware of the activa/amazon problem and are trying to fix it. I have told them that is has been down all day-He was very helpful and said that it would be fixed as quickly as possible. He sounded like he knew what was going on; and that he understood how auctiva affects ebay. I will call back if it's not restored in a few hours. This is all due to an outage I am guessing which is in my area.

Hi Mike,

Thank you for your help but with all due respect Auctiva owns this problem. Auctiva contracted Amazon S3 not the individual users, it is futile contacting Cablevision as there is no contractual obligation on our part other than using them as a service provider, Auctiva and its'contract with Amazon is liable for this issue. The expectation that the onus should be on Auctiva users just strikes me as ridiculous. Clearly you've seen from the board response that many of us have taken the time to contact Cablevison but ultimately it is not our responsibility. I think Auctiva needs to step up to the plate and claim ownership of this problem. As Dressrecylcle stated we are all losing money for each minute that the NY metropolitan area cannot view our pictures.

Once again, thank you for your personal help but your company need to take some responsible action.

I am not on cablevision. I have my internet thru AT&T. I had over 40 listings with no pictures. The rest are all fine. As for others being able to see them, that is not the case as I had my spouse go into my store from work, and she saw the same problem. Lets stop passing the buck and get the problem fixed. I ended all of my listings, and will now have to relist them, if and when the photos show back up.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\xxxxxxxx>ping s3-external-1.amazonaws.com

Pinging s3-external-1.amazonaws.com [xxxxxxxxxxxx] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for xxxxxxx:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\xxxxxx

I am on the phone with cable again as I type! They say my call was esculated and declared a NY outerage through lighpath @ 4:10 EST. They originally gave a 4 hour window for an expected running time....and changed it during the converstaion. Now, they claim it should be resolved within an additional 4 hours...as per Marco the IT Rep. He's located in the US...in their Connecticut office.

19:27 hours EST

Pennie

Hi Community,

Thanks for the info everyone. The ping commands didn't end up providing any more useful info and the diagnosis is still the same as I described in my most recent posts. According to our IT team, if you contact Cablevision and give them the trace route, it will demonstrate to them that the problem lies with the lightpath.net hop and should let them know what needs to be addressed.

Our IT team does not feel the results of the ping command will help so there's no need to give them that unless they specifically request it. I will update this thread as I learn more, but there's not really much more we can do at this point.

-Mike

Dear Pennie,

That's great to hear, at least that they acknowledged it (not necessarily the 4 hour window). Thank you very much for posting that information. I'm sure the other members of the Auctiva community who are being affected by this appreciate you sharing that here as well.

-Mike

Mike -
I'm old IT - no need to thank me till it's over! I've dealt with Cablevision for a long time - Their answer is always vague, so I'm going to re-route my images temporarily.

Just got off with Cablevision IT. At first he had no idea what I was talking about! I had to read messages from the forum to him. He put me on hold and came back and said this is area wide...duh...and they have no idea how long this will be to fix but they are working on it....shesh!

Ok, my pics are back. How about everyone else?

I'm up and running. Anyone else resolved as well?


Thanks for your help Mike!

Hallelujah they're back. Thanks all.

FIXED! Who'd a thunk it? Hallelujah!

i am back up and running as well.
well that was a big scare. Thanks everyone at least this worked out pretty good.
AMY