so slow I'm falling asleep

I have written about the same issue for the last couple of days.

yesterday it took over twenty seconds just for item specifics to pop up.

did you open support request?

Hi. No, I've tried doing that in the past but all I got was an e-mail telling me how to clear the cache in F/Fox. I'm beginning to think auctiva need a server upgrade - all other sites are running fine.

so i made the silly mistake of sending in a support request detailing that the experience is noted in several places on the forum and that i've already cleared the cache and all my other sites are functioning and running quickly.

Here is the response:
Alexis
Support
Posted Friday, 10/21/2011 8:02 AM
Hello,

Thank you for contacting us regarding this matter. I am not aware of any technical problem on our side of things that would cause the slow performance you have noted here, so I suspect there is something odd on your side that is conflicting with our software.

It is also possible that there is a slowdown somewhere on the connection path between your ISP and our systems but there wouldn't really be anything that can be done about that, so it would be best to start by seeing is tweaking some things on your end will improve things.

In case you are connected via a router then the first thing I recommend evaluating is if an issue with your router could be causing the problem. In order to do this, you will want to bypass your router by connecting your modem directly to your computer and then try using Auctiva while not going through the router.

If you find that your experience improves significantly when you cut the router out of the picture, you could then touch base with the customer support team of your router's manufacturer and see if they can troubleshoot the issue with you.

Please let me know if I can be of any further assistance to you.

To update:
after my initial post I opened a support case. Here's the reply I got -

"Thanks for contacting us regarding this matter. We did receive similar reports from other users based in UK so we have already forwarded the details over to our Engineering team for further investigation.
We will follow up with you via the same support case once we receive any information on this to share with you."

Just to let you all know, pretty much immediately after I opened the case auctiva has been running turbo charged for me...very strange. I've had no message to say they fixed anything so either it's coincidence or could it be something more sinister...traffic shaping anyone?

glad its better for you meadowlea...here in the US, we are moving at turtle's pace.

What the Heck? Auctiva has been running way too slow for a few days now...
Auctiva, What is going on???

i am getting listings completely done on my other sites while waiting for each screen to come up. ridiculous

Auctiva, I have sent cut/paste on another thread regarding this with error message from your system. There are several threads going on this at present time. Thankfully, perhaps one will get response.

Am trying to relist items and waited 4 minutes for saved listing photos to show up. I gave up after 4 minutes. I have print screen of blanks if you need example. I had just cleared cache/etc., less than hour before because of slowness, hoping that would help.

Please auctiva at least give us the courtesy of a response, as we are wasting precious listing time.

If issue is even being looked into it would be GREAT to know that. I am VERY concerned that this is going to go on throughout holidays.

This is truly the slowest I have EVER seen this site. 4+ minutes for page to load is absurd!! it is 7:43 p.m. eastern time here now if time helps anything.

Thanks

To me this slowness comes and goes, but lately has been most of the time. Rarely have I listed or relisted that this has not been a problem. I think you are right about support, I only write them if I "HAVE" to as most requests require too much wasted back & forth where you can clearly tell the request has NOT been read. You then specifically have to tell them to go into the actual listing and look at item you sent request on. One report I did lately, I had put examples of what I was talking about, they found a completely different item and started talking about it ignoring one I reported. Craziness. Plus, it took about 12 notes and I finally gave up after asking that it be sent to supervisor more than once.

It is sad how great this site was when it was free (and mind you I do not mind paying for it). But I expect at least equal to what it was when it was free and am sure not getting that as of late. Rare forum notes from auctiva, support horrid lately, site issues, basically ignoring the very thing that you grew from. Most people on commerce would not be on there had they not started with ebay side of this first. I would think that would be their ticket to other converts from ebay to commerce so you would want it great. If I were new and reading these forums begging for answers I would run for the hills.

Apparently, auctiva has decided that commerce is where the money is and only their requests are dealt with lately. (which I do think a lot of those were in need of fixing, but so is this) I rarely see answers on ebay forums from auctiva personnel and frankly I have about given up on trying to help people, as I am spending my time trying to get listings and figure it why do I want to continue to spend my time answering questions for auctiva when they ignore mine. (BAD but true) IF f I do see answer it is usually a one person issue. Something like this that has numerous threads going seem to be ignored.

Not being able to fix the issue immediately is one thing but ignoring it totally completely different!!!

I do not know if they are in self-destruct mode or what which would be ashamed, as this was sooo smooth for many years for me and can't seem to understand WHY a great company is going this direction.

Is it just me? This is a disaster...sitting and waiting for Auctiva.

Same here. Time to move on to something that works. It's too bad because it could have been great, but now it's just frustrating. Even the Community has dried up and the Old Timers have departed.

wish i knew where they went

Clueless where everyone went, but doubt it is because "POOF" magically all of their issues disappeared!!! All summer it was thought, well, its summer, well, we are getting to PRIME selling time and seems slimmer than summer on forums.

I think people have just "given up" on them. Auctiva seems to have lost most interest in them and think their customers have followed their lead I guess.

This once was vibrant community with lots of positive energy sad to see that go. It is hard to get something back once you have lost it.

PS, I tried IE too, same darned issue!

I assume you mean post - Remember it is a free listing day on Ebay. Since the beginning of time Auctiva has had problems on days like this.Their servers cannot handle the volume. I like many am getting ready to leave Auctiva.
If you mean saving a listing, I just saved a test listing in the usual 45 seconds that it always seems to take

No, I mean schedule a listing. Sorry for the confusion. I had to save it. It wouldn't schedule. GRRRRRR, just sat there like a bump on a log.

Since I last wrote in this post I uploaded 35 listings using Turbolister. Its a piece of junk as well, but at least it posts on heavy volume days. The new version has bugs last I read, so I still use the old one. You might want to pause your internet security while you upload. TL advises to do that with its software. I always schedule in advance with Auctiva, never tried posting right away in all the years I have used it

Sorry for the confusion. I listed straight to ebay with TL. They claim you can upload from TL to Auctiva, but for what? Templates? You'd have to change all the listings, and who needs that headache. I have an older version of TL, which has drawbacks such as not having all the new item specifics that are needed for clothing. It LOOKS like they cleared up the most recent problems. If so, I will download TL on another PC, rather than overlay one that works, and just export my data and import it into the new one. Meanwhile I am seriously looking at the software that if you mention it, your post is removed. I don't think I'll have a lot of time until after the holidays to really get into it, but if I can't get my stuff to save at least in a 45 second interval, it may prompt me to switch sooner. I just can't ditch Auctiva due to them hosting images across multiple sites, but I can certainly do with not doing the auctions with them. Had they not destroyed 1000's of saved listings, I might feel otherwise. Their faulty testing of changes is brutal.

Auctiva this is still a problem!! When I can't get on in reasonable I go to forums!!! IF we could get to list or items we might give forums a break!!!

This is 95% of the time now.

What is status of the traces we ran????