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I used a jeans template for several jeans auctions. It appeared fine in the preview. But in the actual eBay listing, the template continues (all black until the end) for quite a while after the text. Assumed it would be OK...Any ideas? Can't seem to fix it now that auctions have been uploaded...argh....

Thanks!

commerce_with_a_cause
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Danno...I reported to support, this is their reply below. It did not work for me the html icon would not open. I am not a techie and it's frustrating for me with this html stuff when trying to QUICKLY list items. I only have a few days left in this trial period and I will probably not sign up since all I really want are the great templates and additional pics without paying eBay extra. Ebay's templates are so primitive can't believe they have not updated them.....ooops that would mean they would cost more :-) anyway, I'm sure you'll understand the tech stuff below but it didn't work for me....ad is now back to just ebay. Item is not worth spending all this time trying to make it look good.
I've reviewed your account for item # 280384951880 and found that this problem may be the causing because of blank space in your description at the end. In order to delete this space you need to revise your listing by following steps:

1) Locate and open your listing in your Saved Listings folder, delete the space from description at the bottom of the description and save it.
2) Click the "<HTML>” icon to the right of the item on your "Saved Listings" page
3) Select All and copy the html in the popup window.
4) Locate the item on eBay and click the "Revise Item" button.
5) Scroll down to the "Description" section and then click the "HTML" tab above the description editor.
6) Delete the existing description HTML; paste the copied HTML in its place, and save your changes.

I hope you find this response to be helpful and do let me know if I can be of further assistance.

Sincerely,
Auctiva Support.



I've reviewed your account for item # 280384951880 and found that this problem may be the causing because of blank space in your description at the end. In order to delete this space you need to revise your listing by following steps:

1) Locate and open your listing in your Saved Listings folder, delete the space from description at the bottom of the description and save it.
2) Click the "<HTML>” icon to the right of the item on your "Saved Listings" page
3) Select All and copy the html in the popup window.
4) Locate the item on eBay and click the "Revise Item" button.
5) Scroll down to the "Description" section and then click the "HTML" tab above the description editor.
6) Delete the existing description HTML; paste the copied HTML in its place, and save your changes.

I hope you find this response to be helpful and do let me know if I can be of further assistance.

Sincerely,
Auctiva Support.
Danno PS.... Sorry for double insert from Auctiva. I copied/paste once then the paste disappeared, so I ctrlV and this was the result...two! grrrrrrr Also, I forgot to mention....Auctiva's response claims I'm the culprit on having spaces at the bottom of my description... NOT! Why would I insert spaces AFTER I'm finished with description? It's definitely a problem with their templates.
Hi windsorwoman,

Let me look at the listing code.....BRB

Danno

Edit: Looks like you removed the template as it's now just a plain text listing. You could use the HTML export on the Saved Listing and copy - paste the code to www.practiceboard.com and post back the link.

Edit2: I should add that one cause of the problem (that I've seen) is use of copy - paste of code into the description box editor without using the editor's paste tools (on the toolbar). Using the toolbar tools actually adds correct formatting during the paste. It's also imperative to use the Paste for any Word code, as Word code isn't fully compatible with HTML code and will cause page corruption.
Last edited by danno
Danno..thanks, I think I understand. When I copy paste from Word, first I click the Word icon in Auctiva's toolbar. I get a (2) question boxes asking permission to paste from my clipboard....I click yes. Then, I make adjustments like bold, etc to the pasted description. So, you're saying I'm corrupting the template when I do this even though I use the Word Doc Icon on Auctiva? Should I paste description first, then edit, THEN add template?
geeesh! Thanks again
Hi windsorwoman,

THIS is an interesting problem and only the 2nd time I've seen it....

eBay is now doing a separate hosting of the description section when they switched to the New Design using an IFRAME.

Here is a direct link to that hosted code.

http://vi.ebaydesc.com/ws/eBay...3594&t=1250195508000

Notice anything different when the code isn't running in the IFRAME (not in eBay's main page)?

Try this.....clear your cache and and try following your direct link to the page. That causes eBay to load the page without IFRAME (an initial check they do).

At this point, it may not be Auctiva's problem. I hope someone from Auctiva spots this thread and will follow my checks.

Danno

Edit: OK...I have one possible template cause that might be something for the Auctiva folks to investigate: Placement of the Style Sheet at the bottom. When I was doing testing in the Sandbox last fall with IFRAME, I was having odd problems at/near the bottom of my HTML with CSS that was from a bottom positioned (after HMTL) location of the sheet. Moving it to top (or near top) would clear those problems. The problem was worse with long style sheets. I've also seen the problem without the IFRAME, but it does seem to make it worse.

Not sure that's the cause, but it's on my list of NO NOs.

My thinking on the problem is... the browser expects to resolve/compile the style sheet(s) in header, so the code needs to be at/near top to avail the rendering engine early of those applied styles (make sense?).
Last edited by danno
quote:
Originally posted by windsorwoman:
Thanks, Danno for the 411 I hope they do also but the email to support didn't raise any alarm, they basically blamed me for adding spaces to description.... LOL maybe a rep not wanting to really investigate like you did. Thanks again.


Well, as the direct link to the desc shows, it's not spaces in the description text.

If you want to test my theory, the stylesheet near the bottom needs to move to near top (at very top would cause eBay to delete it ... ug! which is why they may have it at bottom). Are you good with eBay's revise listing and HTML?

The stylesheet begins....

<STYLE type=text/css>
#auctivaWrapper { background: #000; }
#auctivaMain { color: #fff; height: 100%; }



and ends....

.auctivaNote { color: #999; font-family: Arial, sans-serif; font-size: 9px; margin: 5px 5px 0; text-align: center; }
</STYLE>


I would move it to near top immediately after this line that starts Auctiva's code....

<DIV id=auctivaWrapper>

Danno

Oh....and the only browser to render the page perfectly both in and out of the IFRAME is Safari. ROFL Big Grin That figures. Running Safari in Developer mode is a kick. DDR

Guess what just (also) got my attention....

#auctivaMain { color: #fff; height: 100%; }

Now there's a good candidate with eBay's setting the IFRAME height to 10,000 for initial load. In fact, Safari is pointing at that and is actually do'in the jig correcting to resolve after IFRAME close. Maybe that's an easier excise for test, i.e. remove that height:100%
Last edited by danno
Thanks again Danno... I'm good with eBay's REVISE. HTML is another story :-) don't have the patience for all those <p>, etc stuff :-) Admire your ability.
Question: Can I opt out of "Courtesty Auctiva notices" to my winners? I certainly hope so. That's just way to much going to customer. I prefer to send eBay invoice and my own thank you email thru ebay. If this is a way of them advertising, I'm pretty certain I will not sign up. I don't remember checking any box to have courtesy emails sent to my customers. I'm realizing I only like Auctiva's templates and picture loads and certain profiles, that's all.

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