Very Slow

Hi itsjustme,

I'm sorry to hear about the difficulties you have been experiencing, but I am not aware of any technical issues on our side that would explain this behavior and I cannot be certain why the site would be loading slower than usual and/or freezing as you have described.

If you are still encountering this behavior and have not cleared your browser cache since this started to occur, I recommend clearing your browser cache and restarting your browser then checking whether that leads to any improvement.

If you continue to encounter these performance issues thereafter, please feel free to contact our Customer Support team directly from under the “Help” tab within your account and we will be happy to continue working with you on this.

-Mike

Experiencing the same issue here. It is taking forever to open pages and sometimes freezing.
I have done all the recommendations.
Have not tried it tonight but last night was horrible.

I have been having the same issues for the last several days. Simple uploading of images was really awful. Today, it's taking multiple attempts just to get pages to load.

I've used multiple browsers and tried troubleshooting. No luck at improving speed. No other sites are having this same type of slow-down.

quote:

Originally posted by itsjustme:
Site is very slow and sometimes freezing.

Anyone else or just me?

Completely down for us? Everytime we go to list or even save a listing it times out. Tried multiple browsers chrome, firefox, IE. Cleared caches. IT guy says all systems fine no viruses or bugs. Network connected just fine. Gotta be an auctiva issue.

I have tried several times to post on Ebay and auctiva says it is posted but they don't show up on ebay or on my email. Anyone else having problems posting to ebay?

Very slow for me, also. It took over an hour to upload about 40 images. I should have been able to upload and list from my photos in that time. So very frustrating. I also tried to use different browsers with no luck.

Why is it running at a snails pace - it has been terrible for 3 days now!
This needs fixed ASAP!
All other websites on my browser load no problem.
I have tried Auctiva with Chrome, IE, and Firefox - all the same **SLOW**
I have also now listed items that are not showing on eBay. This is unacceptable.

What is the status on this issue / repair?

Hi Community,

I am still not aware of any technical issues on our side of things that would explain why the Auctiva site has been slower than usual and/or timing out as described, but we have looked into a few similar reports recently (primarily from users in the Northwest US) which we have been able to attribute to user end ISP related issues.

At this point, we will have to look continue looking into each report individually so, if you are still encountering this behavior, please contact our Customer Support team directly from the “Help” tab on our site and we will do our best to help you out.

Also, if listings you have submitted through Auctiva have not shown up on eBay, the first thing I recommend is checking whether these listings were rejected by eBay by clicking the red number in the “Notifications” section along the top of any page within your accounts.

If an item you have tried to post was blocked by eBay, you should be able to view the exact error messages they returned on that page, which should explain exactly why the listing was rejected and at least suggest what you may need to do differently to get the item posted successfully.

On the other hand, it can sometimes take up to 24 hours for new listings to show up in all the appropriate eBay search results pages so perhaps the items in question did post successfully but need some additional time to be indexed. Additional information on this topic can be found on the following page of eBay's Help index:

http://pages.ebay.com/help/sell/find_listing.html

-Mike

The site has been working at a terrible speed on and off for nearly a week now. I have filed a support case and received the same generalized response as what has been posted here. This is clearly not an isolated incident and it needs to be addressed. The issues with the site have doubled and tripled the amount of time it takes to list. It is getting ridiculous.

A few weeks ago uploading photos would crash Firefox so I switched to Chrome as I didn't need Java. Then Chrome started loading with Java. Now Auctiva is too slow or times out. Cleared cache, cookies and history. Auctiva is not working in Explorer either.

The site is so slow! Horribly slow. I cleared my cache and my history. I open up EBAY in about 1 second Your site takes up to 45 seconds. I need to make listings for my work. I wasted hours today. Hours staring at the "waiting for Auctiva" message. I know that your response is that everything is fine. But only your site is slow.

Would agree this has been going on for about a week.

Starting to drive me nuts-it has nearly halted productivity. I have cleared cache, have tried explorer, firefox and chrome...same results-even tried another computer. No luck....

I'll chime in also. Same experience here.

WOW!!! It took me over 2 minutes for the main page to load, and another minute to just load the saved listings... this site is CRAWLING!!!!

Hi Community,

I'm sorry to hear that so many of you are experiencing unusual slowness while on our site.

Are all of you using Verizon internet services? We have received a number of reports of this nature in recent days specifically from Verizon users so there appears to be a connectivity issue that is preventing Verizon users (at least in certain locations) from being able to establish a strong connection to our site.

We have been collecting information from the users who have reported these difficulties and our technical team is working to determine what may be causing this to happen, but we have not been able to find anything amiss on our end that would explain this to this point.

If you continue to encounter difficulties of this nature, please contact our Customer Support team directly from under the “Help” tab within your account and we will work with you to get the appropriate information to our technical team to aid the investigation.

Also, provided you are indeed using Verizon internet services, I recommend contacting their Customer Support team as well to make them aware of the difficulties you are experiencing connecting to our site. Ultimately, this may very well need to be addressed from their end.

-Mike

Hi Community,

We have since been able to identify that the slowdown which is likely responsible for these performance issues is occurring at the routers located at 130.81.151.245 and 130.81.151.249 on the connection path between certain Verizon users and our site, which are located in the Dallas and Los Angeles areas respectively.

These routers are owned by Verizon so, if you are indeed a Verizon user who is encountering slowness and/or timeouts while using our site, please contact their Customer Support team and make them aware of this, and hopefully they will be able to resolve the problem soon.

We are looking into reporting the issues with these routers to Verizon as well but, given that we do not have a business relationship with them, our report is not likely to carry as much weight as reports from their customers who are impacted.

-Mike

Verizon Fios here. Been to slow to use for over a week, although on the 5th it worked perfect for one day. eBay pages with Auctiva hosting won't load completely either.

The IP addresses mentioned are NOT the problem for me. This has been confirmed by a very patient Verizon rep. The site is still painfully slow and has been for the past week. I have opened a support case, and it is still open. I am becoming increasingly disappointed with the lack of progress and information.

As a senior system network engineer, I have the same issue w/ SLOW AUCTIVIA for the past several days. It IS NOT A VERIZON ISSUE...I have worked today (Saturday) with their most senior system engineers.If you do a traceroute from your computer to the router addresses Auctivia says, you will see your route to Auctivia. I have the same issues using 3 other Internet Providers excluding Verizon. 2 of the providers are High Speed (500mbps) Fiber channels, and SAME ISSUE.

Guess it might be time to CANCEL OUR ACCOUNTS w/ AUCTIVIA...unless they fix it real soon, and give us an ACCOUNT CREDIT for unable to provide what we pay for.

We work here full time and and lost quite a bit of time this week. I've had trouble off and on for a year. It's getting old. I've already moved on but will give it a few more days until I cancel. We are running a business through Auctiva and need consistent service.

Auctiva is for me now, is it just me?
http://www.isitdownrightnow.com/
shows it is everyone

Down here too

oh no....

crap...off to practice my ebay listing skills.

Auctiva is crawling at home (verizon fios) and at my day job (comcast cable)

I am in the Central New Jersey/Philadelphia region

Oust here in Clearwater, with Verizon DSL has been slow for 4-5 days, freezing and delaying EVERYTHING. No problems with any other websites. Can't even make Support Ticket - filed one Friday that still hasn't shown up. What's up??

Hi Community,

We encountered some technical difficulties yesterday morning which caused many users to be unable to access the Auctiva website from just after 8 AM PST until 9 AM PST yesterday morning and that issue has since been resolved, but some Verizon internet users are still experiencing slowness and/or timeouts when using our site.

Although I understand some of you have contacted Verizon about this matter and have been told that this slowness is not originating from anything that is amiss on their end but, given our own findings, we can only respectfully disagree with any such conclusions.

However, we have escalated this issue through our ISP and have been assured that they have raised the issue with Verizon and are doing everything in their power to ensure this issue is resolved as soon as possible.

I will keep you posted on any new information which becomes available on this topic through this thread. We apologize for the continued difficulties!

-Mike

Thank You Mike for the update. Glad to hear you are pursuing the matter to Verizon.

Today (Monday) at 3:15pm Eastern Time / NY we are experiencing very slow responses using Auctivia.

Hopefully this issue will resolve shortly.

Again, Than You!! for posting updates.

I am in Central New Jersey too. I have been having trouble with Auctiva since last week. It is so slow, it is impossible to work. It is not my computer or Verizon, because everything else works perfectly!

What can be done! Losing all this listing time, is losing us money!

I'm with Verizon Fios and am having issues for the past 3 or 4 days, only with Auctiva. All other websites are up to speed. When will this be fixed as it is really hard to list anything.

Like the rest the site is nearly impossible to get any work accomplished. Super slow to open or save pages and move on to the next listing.

No problems with any other websites only Auctiva.

Please post any known updates as they become available. Thanks

I'm in the Central Pennsylvania area with Verizon. Every other site works, Auctiva site takes 3-5 min to load and sometimes not at all. Frustrated :/

Same issue past days very bad today central NJ the site is not usable

Im in Manhattan NY & can see the New freedom tower IE: Satellite. Verizon is my provider ,wireless ,But Im having a horridly slow go on Auctiva the last 2 days. It is far worse today..or maybe I'm just that much more aggravated . I cant get any work done this way. Im just sitting watching the waiting to transfer window. Constant freeze: uploading pic's , Item specifics , Save ! It seems like I don't have wireless, yet all my other sites /programs are working fine, its ONLY Auctiva. I wish I had another listing provider at the ready. I need to work ! I need to rely on Auctiva and I can't seem to lately

Verizon FIOS in Alexandria VA - Auctiva has been practically unusable for awhile now. This sucks.

This was Verizon's reply to me on 2/16/14. "We do apologize about this issue. If the issue is with a CDN server cluster owned by CogENT then we have no control over that. We do apologize about this issue but it is out of our hands, we cannot troubleshoot servers outside of our control. Mitchell

Come on people, I've been down for 2 days. Can't load photos or do much of anything but watch the circle spin around & around & around. This is ridiculous!

site has really slowed down in last fifteen minutes. is it just me?